First Right at Home UK branch awarded second Outstanding rating

January 31, 2022

Right at Home Maidenhead has become the first franchise in the network to be awarded a second Outstanding rating by the Care Quality Commission (CQC).

The service has maintained its rating from its last inspection in May 2019, achieving ‘Outstanding’ for being responsive and well-led.

MP Theresa May visited the office to celebrate the company’s achievement. She said: “I saw first-hand from my visit how much the team at Right at Home care about their clients and it is great to see their hard work recognised.”

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

In its report, the CQC praised staff for working effectively as a team to improve care and ensure people were safe.

The report said: “The service embraced continuous improvement in their care approach to enrich people’s lives. The service had an excellent workplace culture for staff. Staff feedback was overwhelmingly positive.”

The outcomes of care people received were also considered outstanding.

Related: Care Franchises – Search Franchise Reviews Directory

The CQC continued: “The support people received enabled them to reach their maximum potential. Care plans were very person-centred and contained detailed information of how to support people in the best possible way. There was a robust complaints system in place which included lessons learned from prior concerns. The service actively worked to promote social inclusion, prevent social isolation and encourage people’s independence within the community.”

Related: Right at Home Franchise

Commenting on the achievement, owner of Right at Home Maidenhead, Scott MacRae, said: “I am delighted that we have been recognised as Outstanding once again. This is due to the team and all our hard work and the outstanding care we have provided over the last couple of years through exceptionally tough times. I’m really proud of them all.”

Right at Home was launched in the UK in 2010, with the first franchise office opening in Sutton a year later.


Source: Home Care Insight

Devon home care provider begins franchising journey, nearly two decades after launch

January 28, 2022

Family-run business CareYourWay has launched its franchising strategy, after nearly two decades of providing home care in the South West of England.

The company, founded in Devon in 2006, said it is planning to open at least two offices in the coming months, including in Hertfordshire and Wales.

Franchise operations director Sarah Sabater (pictured left), said: “Throughout our near two decades of service, we have been humbled to change so many lives and to work with such talented, incredible people. We have taken a long time to truly prove our business model, continuing to expand through a recession, and now a pandemic. We have tested our model to its limits in multiple climates and have aspired to grow our network of care to the highest standards at all times.”

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

CareYourWay, formerly known as The Care Company (SW), was rated ‘Outstanding’ by the CQC in 2019 and was recently named Homecare Service of the Year, 2021/2022 (Southwest).

Commenting on the decision to launch new franchise opportunities, Yasmine Sabater, Finance & Business Development director, commented: “When my family took care of my grandmother, who had advanced dementia, it meant that she could remain at home where she was comfortable for the remainder of her life.

Related: Care Franchises – Search Franchise Reviews Directory

“These same family, close-to-heart values has informed our way of care and decision to franchise. We are firm believers in the fact that everyone is entitled to the highest standard of care possible, hence the decision to grow our service.”


Source: Home Care Insight

Not Just Travel appoints head of franchise marketing

January 27, 2022

Not Just Travel has recruited Jenny Farenden as head of franchise marketing as it continues its recruitment drive and expansion plan.

Farenden (pictured) joins from Fantastic Services, where as head of marketing she helped it rise to number seven in the list of the UK’s top 100 franchises.

Not Just Travel said she will “bring the same momentum” to The Travel Franchise, which currently has more than 500 agents on its books.

Farenden will be in charge of marketing the franchises and also developing opportunities for travel consultants – and will recruit and lead her own marketing team.

Related: Travel and Leisure Franchises UK – Should You Buy A UK Travel Agency Franchise?

Co-founder Steve Witt said: “Jenny’s appointment is a real coup for us. She’s the rocket fuel that will enable our company to soar. Paul and I were so impressed by her that we literally had to stop the job interview to tell her she had got the job. Jenny is passionate about people and now brings this vibrant strategic thinking, energy, incredible leadership and creativity to our brand.

“As part of our ongoing expansion programme, Jenny will start recruiting her own team. We will also be appointing a head of travel marketing to bolster our communications and sales strategy. With Jenny in place, we will revolutionise our offering and cement the company as the go-to travel franchise provider on the market.”

Related: Travel & Leisure Franchises – Search Franchise Reviews Directory

Farenden attended a recent event attended by more than 200 members and said she was “blown away by how happy and motivated all the travel consultants are”, adding: “They love what they do and love being part of the brand. That speaks volumes.”

Earlier this month, the franchise announced Marcus Jones, formerly of Auto Trader and Reach PLC, as its new chief revenue officer as part of its plans to double in size within the next 12 months.

By Hanisha Sethi

Source: Travel Weekly

Essex care company crowned winners at Great British Franchise Awards

January 26, 2022

The owners of Bluebird Care Essex have been awarded a major industry honour at the Great British Franchisee Awards.

Family duo Kevin and Tracey McCormack were delighted to receive the highly sought after title, and the recognition it brings represents a big milestone for the pair in their social care journey.

Bluebird Care Essex provides in-home care throughout Essex. Their ability to succeed, even during the challenges of the Covid-19 pandemic, have seen the duo take on two further Mid and West-Essex franchise territories covering Brentwood and Chelmsford, Essex as well as recent acquisitions in Southend and Rochford.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Reflecting on the pandemic period, Bluebird Care Essex development manager, Lucy McCormack, said: “At the height of the pandemic, many of our customers had fewer visits from family members, which increased their loneliness and isolation. So, we adapted and innovated to grow our Live-In Care service.

“Our customers’ loved ones saw it as a solution to not being able to spend time with them. That improved the quality of life of our customers as well as enhancing our stability as a business. We’ve also applied for our sponsorship licence which will allow us to recruit personnel from abroad as well as domestically, enabling further recruitment and business growth.”

Related: Care Franchises – Search Franchise Reviews Directory

Bluebird Care Essex feels that they have thrived during the pandemic, achieving above-forecast growth and a record turnover this past year.

Through the implementation of a clear strategy, strong guidance, communication and leadership, the leading home care provider has continued to deliver quality care to their customers in Essex.

Related: Bluebird Care Franchise

Speaking of Tracey and Kevin McCormack’s contribution, business development lead at Bluebird Care, Julie Farrow, said: “They’re the embodiment of the wider brand. Since Tracey and Kevin opened their first offices in Redbridge, they’ve expanded and grown into an exemplary multi-site home care provider.”

By Elliot Hawkes

Source: In Your Area

Cotswold wine merchant agrees deal in bid to become franchise

January 24, 2022

Broadway Wine Company, a wine merchant in the Cotswolds, has sold a part share in its business in a bid to become a franchise.

Broadway Wine Company, which operates a shop in the eponymous village, has agreed a deal with Dorset-based Taylor Made Franchising, which owns or partly owns seven other brands across a variety of sectors.

Founded in 2009 by James Kemp, whose family have lived in Broadway since 1870, the business supplies local hotels, pubs, restaurants, independent retail stores and franchise convenience stores across Gloucestershire.

Related: Fast Food Franchises in the UK – 10 Things Every Would-Be Franchisee Must Know

Following the growth of its trade accounts in recent years, Broadway Wine Company – which also has an online business – added a warehouse in Winchcombe to its operations.

The business is now aiming to have franchisees operating across the UK, with new part owners Taylor Made having assisted in the franchising of brands with a combined annual turnover of £7m.

Broadway Wine Company’s shop on Kennel Lane in the village will not be part of the franchise deal and will continue to operate as normal.

Broadway Wine Company co-director Doug Brown, who has previously worked for wineries such as Rosemount Wines, Jackson Family Wines and Giesen Wines, said: “James and I have a huge amount of experience in the wine trade which we are looking forward to sharing with our franchisees. Yes, the market is competitive, but it isn’t saturated.”

According to figures from the Wine and Spirit Trade Association, the sector generates around £49bn in economic activity in the UK.

Mr Kemp said: “It will be a very proud day for us when we have Broadway Wine Company franchisees operating across the UK. We don’t need our franchisees to know about wine, we can and will teach them everything they need to know, but we do need them to be robust and resilient salespeople who are great with customers.

Related: Food Franchises – Search Franchise Reviews Directory

“Our franchisees will also be able to supply direct to the public; something we found has been very successful for us, particularly over the last two years.”

During the pandemic and resultant impact on the hospitality industry, Broadway Wine Company adapted its services to provide a local wine delivery service. It also extended its range to include beer, cider, ales and has developed its own gin.

Darren Taylor, founder and owner of Taylor Made Franchising, said he was “excited” to welcome Broadway Wine Company to the group.

Mr Taylor said: “My team and I are highly experienced at franchising. I started as a franchisee myself, so I know what it is like to be on both sides of the table. Together we will supply them with everything they need to franchise their business, show them what to do and most importantly, what not to do.”

Taylor Made Franchising’s other brands include national contractors Stumpbusters and Thomas Cleaning.

By Andrew Arthur

Source: Business Live

Slim Chickens Recognized as Noteworthy Franchise

January 21, 2022

Slim Chickens has been named to Entrepreneur magazine’s Franchise 500 list, considered the world’s first, best and most comprehensive franchise ranking. Slim Chickens achieved a spot in the top 35 percent of franchises overall. 2022 marks Slim Chickens third-consecutive year on the Franchise 500 list.

The recognition received by Slim Chickens highlights the successful expansion made by the company in 2021. An addition of more than 40 units last year brings the brand’s total number of locations to more than 150, serving communities across the United States and the UK.

“Being named as a top chicken franchise by Entrepreneur is an incredible honor,” says Jackie Lobdell, vice president of franchise development at Slim Chickens. “The growth and momentum we had in 2021 was amazing, and we are carrying that right into 2022. We are excited to keep growing with multi-unit operators who are passionate about sharing Slims’ food and hospitality across the world.”

Related: Fast Food Franchises in the UK – 10 Things Every Would-Be Franchisee Must Know

There are several key factors that go into the evaluation, including costs and fees, size and growth, support, brand strength, and financial strength and stability. Each franchise is given a cumulative score based on an analysis of more than 150 data points, and the 500 franchises with the highest cumulative scores become the Franchise 500 in ranking order.

“The past year has been one of the most challenging for businesses in recent memory, which made putting together our 43rd annual Franchise 500 list more enlightening than ever,” says Entrepreneur Editor in Chief Jason Feifer. “The companies named to this year’s list showed us how being resilient, supportive, and nimble can help navigate extraordinary challenges and also underscore the grit and innovation that define entrepreneurship.”

The brand prides itself on its cooked-to-order fresh food and strong devoted fanbase, also known as “Slimthusiasts.” Slim Chickens has distinguished itself in the better-chicken segment by offering high-quality food and 17 house-made dipping sauces, allowing customers to enjoy a different flavor profile with each visit. Its menu is broader than many in the segment, offering chicken tenders, fresh salads, sandwiches, chicken and waffles, chicken wings and unique side items. Fans also resonate with the southern contemporary look and feel and open and inviting layout of Slim Chickens restaurants, which speak to the hospitality mindset that anchors the brand.

Related: Food Franchises – Search Franchise Reviews Directory

The Slim Chickens franchise opportunity differentiates itself with prime markets available for multi-unit development, a passionate leadership team and world-class franchisee support system. As Slim Chickens expands, it is awarding franchise opportunities to qualified, experienced and passionate multi-unit groups looking to add a dynamic segment to their portfolio.

Entrepreneurially spirited individuals interested in owning a Slim Chickens franchise should be well-versed in the restaurant industry with prior multi-unit ownership or operating experience looking for a concept to expand their portfolio across exclusive territories.

Over its 43 years in existence, the Franchise 500® has become both a dominant competitive measure for franchisors and a primary research tool for potential franchisees. Slim Chickens’ position on the ranking is a testament to its strength as a franchise opportunity.

Source: QSR

Right at Home UK appoints new CEO

January 20, 2022

Right at Home has announced the appointment of a new CEO to oversee the growth of its UK network up to and beyond 100 franchised offices.

Lucy Campbell, former chief operations officer, has been promoted to the role after six years in the business.

Ken Deary, owner, founder and former chief exec, will retain an active role as chair of Right at Home whilst also stepping up to chair the British Franchise Association (bfa).

Campbell, who sits on the board of the Homecare Association, described the news as a “dream come true”.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

She added: “It’s a privilege to be in a position to play an instrumental role in supporting vulnerable adults at a time when this need has never been more important, due to the current pressures our sector is facing.”

Campbell said her initial five-year goal for Right at Home is to propel the network to 100 UK offices with a combined turnover of over £100 million.

She added that she had been overwhelmed by the response to her appointment from Right at Home’s 70 plus franchise owners.

“It wasn’t long after joining Right at Home six years ago that I realised I wanted to be here for the long haul. It epitomises everything I stand for in terms of values, leadership and culture, so for me it’s a dream come true and an absolute privilege to be given the opportunity to take the business on to the next level, while retaining our position as a leading employer and a brand trusted for consistent quality,” she said.

Related: Care Franchises – Search Franchise Reviews Directory

Deary, who launched Right at Home in the UK in 2010, before opening the first franchise office in Sutton a year later, said the decision to appoint a new CEO was driven both by succession planning for the network, and to allow time to commit to his role as chairman of the bfa.

He said: “Ethical franchising is a real passion of mine, and the British Franchise Association is the original and largest not-for-profit trade association for franchising in the UK, supporting a near £20 billion industry, so for me, this invitation was an honour, and one that I couldn’t pass up.

“Lucy has helped us move so far forward in the business already and I’m confident that she will take the business on to new heights; she’s got so much drive and energy and is really well respected by her peers and the franchise network.”

Related: Right at Home Franchise

Campbell is an award-winning franchisor, having twice received the national EWiF Franchisor of the Year accolade in 2020 and 2021.

She commented: “My vision is very much aligned with the vision that Ken has maintained since he launched Right at Home; to build a home care company based on trust and known for the quality of its services.

“We’ve remained true to our belief that recruiting people who share our values – and are committed to giving our Clients the best possible support to enjoy life and retain their independence – is key to operating a successful franchise brand and achieving sustainable growth.”


Source: Home Care Insight

Merry Maids boss has something to smile about as Inverness entrepreneur wins national industry award

January 19, 2022

Merry Maids UK – City cleaning company boss Bill Grant wiped the floor with his rivals to be named a winner in the Great British Franchisee Awards 2022.

The owner of Merry Maids in Inverness and East Highland began the business from scratch 14 years ago, and now he is regularly top UK performer for Merry Maids, the largest home cleaning franchise network in the world with 100 franchises in the UK alone.

Bill, a former ski instructor, yachtsman and gift shop entrepreneur, grew his business so successfully that he created a separate territory in the second-largest population area in his patch then sold it to a new franchisee as a separate business, Merry Maids of Moray.

Related: Cleaning Franchises in the UK – Here’s All You Need to Know

Merry Maids brand manager Steve Morris said: “He fully understands the lifecycle of franchise businesses and has been providing support and mentoring to the grateful new owners.

“Bill demonstrates all that is good in franchising. He really values his staff and customers above everything else and is rewarded with great loyalty, low staff and customer turnover and glowing reviews of his personal service, professionalism and attention to detail.

Related: Cleaning Franchises – Search Franchise Reviews Directory

“Covid hit his business hard, but after a prolonged period of closure, he came back fighting and leading from the front, and immediately rose back to his well-deserved position at the top of the Merry Maids league tables.

“He’s continued to grow his business and is even ahead of his pre-Covid performance levels – a truly excellent recovery.”

Related: Merry Maids Franchise

Bill, who operates from a single base in Inverness, said: “I’m very optimistic about post-pandemic recovery and anticipate cementing our recently confirmed status as the highest-grossing single- licence UK business in the network.”

The Great British Franchisee Awards recognises franchisees’ exceptional performance and business experience, ability to drive business growth, staff retention, customer satisfaction, community involvement, inspired leadership, and franchise involvement. The awards are run by whichfranchise, are supported by Lloyds Bank, BDO, AMO Consulting and Chantry Group.

By Calum MacLeod

Source: The Inverness Courier

Home Instead South Lakes’ Will and Judy Clay win Great British Franchisees’

January 17, 2022

The owners of Home Instead South Lakes, Judy and Will Clay have been recognised nationally for their business success.

The Great British Franchisee Awards recognise franchisees’ exceptional performance and business experience, ability to drive business growth, staff retention, customer satisfaction, community involvement, inspired leadership, and franchise involvement.

Awarded as ‘Great British Franchisees’, the pair have been celebrated for the difference their business makes within the community, the care they provide, and how they play an important role in helping the Home Instead franchise network nationally.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The Clays launched their home care company in 2018, providing care across the South Lakes including Kendal, Grange-over-Sands, Kirkby Lonsdale, Windermere and Ambleside.

Since then, they have grown a trusted and reputable company which makes a difference by keeping older people safe at home.

The company was ‘delighted’ to have been rated ‘Outstanding’ by the Care Quality Commission (CQC), the highest possible rating for a care provider, at its first inspection.

Related: Care Franchises – Search Franchise Reviews Directory

They have also received awards from, the TripAdvisor of care, with rave reviews of their care placing them in the top 20 regional care providers for three consecutive years.

Additionally, the company strives to give back through various fundraising initiatives including their annual ‘Be a Santa’ campaign which has donated hundreds of gifts to older and isolated people throughout the festive period over the past two years.

Related: Home Instead Senior Care Franchise

“We are so thrilled to have been named ‘Great British Franchisees’,” said Mrs Clay.

“Will and I have put our all into launching this business and we are so proud of the success we have achieved. This award is a testament to our wonderful team and the real difference that they make every day.”

By Savannah Nicholson

Source: The Westmorland Gazette

Blossom Home Care branches out with new Malton franchise

January 14, 2022

Shaun and Emma Reed have taken on the Blossom Home Care franchise for the Yorkshire Wolds area, initially focusing their efforts in and around Malton.

Blossom Home Care provides home care to adults who need it, since being established by John and Fiona Leggott in 2015 in Northallerton, where it now employs about 65 people.

John and Fiona, a registered nurse, then opened another office in Tadcaster which now has a team of almost 50 people, and decided to franchise the service in 2020, with offices also now in Barnard Castle, Durham and Beverley, which currently employs 14 people.

The new Malton franchise has gained CQC approval and employs three people, with six more undergoing training and plans to recruit a total of 25 carers in the near future to meet demand in the area.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Blossom Home Care prides itself on offering a minimum 50-minute visit to clients, with set times and key carers who deliver individualised care plans.

Emma Reed has worked in care most of her life, while Shaun is drawing on past business experience for the new venture.

Together, as the management team, they hope to provide the same high-quality of care that has been achieved by Blossom Home Care elsewhere.

Along with a qualified registered manager, the duo will be working with a team of carers.

They say the recruitment process has been robust, with carers chosen for being caring, passionate, respectful, confident and patient, and possessing ‘exceptional references’ to safeguard clients and offer peace of mind to next of kin.

“We believe in what Blossom stands for and its ethos and values which enable the people we care for to remain living in their own home for as long as possible,” said Shaun.

Related: Care Franchises – Search Franchise Reviews Directory

“It’s a holistic approach to care that ensures we fully meet their needs.”

Emma added: “From my point of view, Blossom’s holistic approach ensures client needs are fully met through the minimum 50-minute call, which gives carers adequate time to deliver care and help the client, without them being pressurised to rush.

“This also reduces the incidence of accidents and falls. Having a minimum of 50-minutes to complete the call also means there is time for social interaction which decreases feelings of loneliness and depression.”

Last year, Blossom Home Care’s Tadcaster and Northallerton offices received the Home Care Team award at York’s National Railway Museum, in the regional finals of the Great British Care Awards.

Founder Fiona Leggott won the Social Care Nurse award, having previously won the outstanding contribution to social care award in 2019.

By Nadia Jefferson-Brown

Source: York Press