People who receive care from a Guisborough-based company have been instrumental in it being named as one of the most highly recommended home care providers in the North East of England.
Caremark (Redcar and Cleveland) has made the top 20 list compiled by homecare.co.uk, which is the UK’s leading home care reviews site.
Each provider is given an overall rating – by clients and their families – as well as on their staff, care and support, management, whether they are treated with dignity and whether they are value for money.
Caremark (Redcar and Cleveland ) received an overall rating of 9.7 out of 10 for the care and services it provides.
An example of a review left by a client of the company is as follows:
“I am very satisfied with the help I am given from the carers who visit me. They always enter my home with a smile and a cheerful word and done whatever I have asked of them.
“I always look forward to seeing them and they bring some joy into my life.” A family member of someone receiving care from the company said: “The care has been good on all levels and exceptional in some areas.
“Carers going beyond the expected and the small extras mean a lot to relieve me and my husband who are not young ourselves but gives peace of mind.”
Caremark (Redcar and Cleveland) Managing Director Charles Folkes said: “This award means so much because it is based on the reviews of our clients, or their families.
“It demonstrates that we are providing high quality, person-centred care, and this is testament to the fantastic team we have here at Caremark.
“Whether it’s the staff at head officer or the home care workers who visit peoples’ homes each day, whatever the weather, everyone plays their part, and I am delighted that their hard work has been recognised in this way.”
Amanda Hopkins, Reviews Manager of homecare.co.uk, said: “Good quality home care is vital as it enables people to stay living in their own homes and keep their independence, with their home care worker often becoming their friend and companion as well as their lifeline to the outside world.
“Our reviews are given by those receiving home care as well as their family and friends. This helps people to search for the right home care provider, where trust, dignity and compassion are paramount, and Caremark (Caremark Redcar and Cleveland) is an example of a company which is achieving this.”
Caremark (Redcar and Cleveland) is carrying on from where it left on in 2017 when it became one of only 2% of homecare providers in the UK to receive an outstanding rating from its regulator, the Care Quality Commission. Three members of its team then made the finals of the Great British Care Awards and earlier this year, the company was named Caremark Franchise of the Year, beating off competition from 107 other franchises across the UK.