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Right at Home Maidenhead has become the first franchise in the network to be awarded a second Outstanding rating by the Care Quality Commission (CQC).

The service has maintained its rating from its last inspection in May 2019, achieving ‘Outstanding’ for being responsive and well-led.

MP Theresa May visited the office to celebrate the company’s achievement. She said: “I saw first-hand from my visit how much the team at Right at Home care about their clients and it is great to see their hard work recognised.”

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In its report, the CQC praised staff for working effectively as a team to improve care and ensure people were safe.

The report said: “The service embraced continuous improvement in their care approach to enrich people’s lives. The service had an excellent workplace culture for staff. Staff feedback was overwhelmingly positive.”

The outcomes of care people received were also considered outstanding.

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The CQC continued: “The support people received enabled them to reach their maximum potential. Care plans were very person-centred and contained detailed information of how to support people in the best possible way. There was a robust complaints system in place which included lessons learned from prior concerns. The service actively worked to promote social inclusion, prevent social isolation and encourage people’s independence within the community.”

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Commenting on the achievement, owner of Right at Home Maidenhead, Scott MacRae, said: “I am delighted that we have been recognised as Outstanding once again. This is due to the team and all our hard work and the outstanding care we have provided over the last couple of years through exceptionally tough times. I’m really proud of them all.”

Right at Home was launched in the UK in 2010, with the first franchise office opening in Sutton a year later.


Source: Home Care Insight

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