Minuteman Press Franchise UK. The owners of a Helensburgh-based business which supports the growth of other companies in the area are celebrating after receiving recognition for their own efforts.
Husband and wife Richard and Jayne Morgan, who run the Burgh branch of Minuteman Press in John Street, were awarded Best Print Marketing Agency at the recent Scottish Enterprise Awards.
The pair offer a personalised design and printing service to local companies aimed at increasing brand awareness.
And in a positive twist of fortunes, Jayne said it was pleasing for the work of her business to be honoured and promoted for a change.
She told the Advertiser: “We started four years ago this summer.
“It’s the first time we have won an award of this kind, we’d won internal awards before as part of the franchise but there was quite a bit of excitement over this one.
“It was a bit of a surprise as day to day we just get our heads down and we’re not thinking about recognition or anything like that.
“Our focus is normally on our customers and promoting their brand awareness, so it really is nice to get recognition for ourselves.”
After joining forces in 2015 to start the Helensburgh branch of the UK-wide group, Jayne, a former police dispatcher, said the unique dynamic of working with her husband, a former IT consultant, has plenty of positives.
“It wasn’t such an ambition before [to work together],” she admitted. “But we were both made redundant and we thought it would be better to work together. We make a good team and we have different strengths.
“When dealing with new customers I will research them and their business just like I would if I were going for an interview, then I can consider what kind of marketing we can use to help them grow their business.
“I find that it is best done face-to-face as you can only achieve so much over the phone.
“The family aspect and offering a personalised service is certainly true of us. We offer fair prices and customised services and we’re there for them throughout.”
Jayne said a key to their success was ensuring a close relationship with customers and following a simple mantra.
She added: “We always try and be approachable. We put time into understanding what people want. If things do go wrong, which thankfully for us isn’t very often, then you have to nail it when putting it right so the customers are happy with the resolution.
“We hope to continue growing and just keep doing what we do for our customers.
“It’s an advantage having the support of the franchises, if there’s a job we haven’t done before we can go to them for advice and that’s very helpful. We take their advice on board and keep each other going.”
Source: Helensburgh Advertiser