The owner of Ovenu Cheshunt is celebrating after achieving a clean sweep of more than 100 five-star customer reviews weeks after reopening the oven cleaning business.
Paul Bernard, who took over the franchise in March 2019 after spending 20 years working in managerial positions in the motor trade, received the maximum rating from every client posting feedback on respected review platform TRUSTist.
The coronavirus outbreak led to the temporary closure of the business, just as Paul was seeking to expand by adding extra vans and subcontractors. However, since reopening, he’s been delighted at the positive response of his clients and a swift return to a full order book.
He said: “I spent the downtime preparing to reopen and ensuring I had the right safety procedures in place to keep both myself and my clients safe and I’m really pleased that, since reopening, things have ramped back up so quickly.”
“The phone has been ringing non-stop, with both new and existing clients and bookings are exceeding the lead up to Christmas which is always one of our busiest periods.
“I pride myself on delivering the highest standards, so I’m thrilled to have received the highest possible five-star reviews from every one of my clients posting on TRUSTist.”
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Rik Hellewell, founder and managing director of the Ovenu franchise, said: “Paul has already shown he is a hardworking and successful Ovenu franchisee and I am delighted he has been rewarded with these maximum reviews.
“It is so important that clients rebook and recommend Ovenu services in order to grow the business, so I look forward to seeing his continued achievements and expansion over the coming months and years.”
Ovenu Cheshunt serves homes and businesses across Cheshunt, Waltham Cross, Potters Bar and surrounding areas.
By Paul Bernard