Platinum Wave, a leading independent international franchise consultancy based in Edinburgh, has been rewarded for its gold standard customer service by scooping the Best Customer Service award at the British Franchise Association (bfa) HSBC Franchise Awards which took place in Birmingham last week.
This prestigious award, voted for by a judging panel including internationally renowned franchising expert and former Director General of the bfa, Brian Smart, yet again proves that Platinum Wave is leading the way in the UK franchise market. This inaugural award comes after the Scottish-based franchise consultancy also received the Service Provider of the Year at the 2016 Best Franchise Awards.
Over the last seven years PW has helped approximately 60 businesses prepare for franchising and find franchisees both nationally and internationally. Platinum Wave is headed up by Suzie McCafferty, who is regarded as one of the premier franchise experts in the UK and beyond. Suzie is a former international franchisor who took her own Scottish retail business to 70 outlets in 6 countries. McCafferty also built up a £30m recruitment agency franchise network, and is the long-standing chairperson of the Scottish Franchise Forum.
McCafferty comments: “The bfa is one of the world’s most respected standards based franchise associations, so to receive this award is a fantastic honour and also a great testament to all the hard work put in by the Platinum team. Affiliate awards are there to highlight the cream of the UK franchise industry’s suppliers, such as banks, law firms, accountancy firms and consultants. So for us to come out on top again amongst these business heavyweights just cements our position as one of franchising’s most trusted and sought-after service providers.
“We have now won the industry’s two most prestigious awards for service providers in their inaugural years, amongst incredible competition. We pride ourselves on our excellent customer service and going that extra mile for our clients. This is the ethos our business is centred around and a huge reason for our ongoing success.”