A new Right at Home franchise based in Hertfordshire has been rated ‘Outstanding’ following its first inspection by the Care Quality Commission.
The service had been providing personal care to people living in Welwyn, Hatfield and St Albans for just nine months at the time of inspection, after registering with the CQC in February 2018.
It was rated ‘Outstanding’ for three out of five areas of inspection – caring, well-led and responsive – and ‘Good’ for safe and effective.
People and their relatives told the CQC that staff were “exceptionally kind and caring” and regularly went “above and beyond” what was expected of them.
Registered manager, Jane Budge, was also praised by service users for being “extremely supportive” and listening to any feedback or concerns.
The ‘Outstanding’ rating follows the announcement that Right at Home Welwyn, Hatfield & St Albans has been shortlisted for the Best New Business and Employer of the Year accolades in the Hertfordshire SME Business Awards.
Business owner Kirsty Sheena said: “This shortlisting reflects our commitment to providing the highest quality care for our Clients and pays testament to our amazing team of CareGivers. The awards ceremony gives us the opportunity to shine a spotlight on the team and celebrate their continued hard work and dedication to improving the lives of each and every one of our clients.”
The ceremony will take place on June 20 at the Hunton Park Hotel in Watford.
Source: Home Care Insight