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A Right at Home franchise based in Hertfordshire has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following its first inspection.

Right at Home Borehamwood & Watford, which registered with the CQC in March 2019, was rated ‘Outstanding’ in three out of five inspection areas – Caring, Responsive and Well-led – and ‘Good’ for Safe and Effective.

According to the CQC report, one of the key strengths of the service was the commitment from management and the rest of the team to ensuring people continued to live fulfilling lives in their own homes.

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It also noted that there was joint effort made by staff and management to continually look for ways to develop and improve the service,

Matthew Jenkins, CQC head of inspection for adult social care in the central region, said: “Our inspectors were extremely impressed by the level of support Right at Home Borehamwood and Watford offered the people in its care.

“From the moment people joined the service, there was great commitment to ensure they continued to lead fulfilling lives in their own homes. Effective and strong leaders ensured people received an extremely personalised service that took into account their hobbies, preferences and life goals.

“Throughout our inspection, staff demonstrated a non-judgemental and supportive approach towards people which had a significant impact on people who previously struggled to find the right support.

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“People told us the help and support they were getting was invaluable and meant they could enjoy life in their own home safely and worry free. Relatives also gave positive feedback about how caring all staff at the service were.”

One person wrote to the CQC to express their gratitude to the service. They wrote: “Since Right at Home started in January it’s changed my life. When they started, I was bed bound and I hadn’t got out of bed since June 2020, within a few days the carers had me out of bed and walking bit by bit.

“The difference being able to walk again has made to my life is tremendous, it’s given me hope. I was so down and depressed before and now I’ve got a new lease of life. Right at Home has helped me enormously with getting on with my life and regained my relationship with my husband and assisted us in becoming husband and wife again.”

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Another client said: “Right at Home are my fifth care agency in three years. I have struggled to get appropriate support for both physical and psychological support needs. In the two months I have been with RaH I have made more progress than I have over the entire three years prior to working with them. I’d genuinely go as far as to say that they not only changed my life, but it feels as though they saved it.”

Commenting on the achievement, Jenny Madghachian, owner of Right at Home Borehamwood & Watford, said: “We are absolutely delighted, thrilled, overwhelmed and grateful that our CQC inspector awarded us with an overall Outstanding rating.

“This is an extremely difficult rating to achieve, so we’re delighted to showcase the incredible work of our CareGivers and for them to get the recognition they deserve for the exceptional standard of care that they deliver.”


Source: Home Care Insight

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