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A Right at Home franchise in Basingstoke has become the first home care service in the area to be awarded with an ‘Outstanding’ rating from the CQC.

 
During the unannounced inspection, the branch located in Daneshill, given the top accolade for being Caring and Responsive, leading to an overall ‘Outstanding’ rating.

This was the second time that the service, which was established in August 2015, had been fully inspected post-registration with the CQC. It was previously rated ‘Good’ overall and ‘Outstanding’ for being caring.

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Right at Home provides care and support to people living in their own homes, predominantly in the Basingstoke area but extending to Hartley Wintney, Whitchurch, Tadley and Odiham.

According to the CQC report, one of the key strengths of the service was how caring its staff were.

It said: “Staff were exceptionally caring, compassionate and kind in their approach and reflected the values of the service, to treat people as they would one of their relatives.”

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The report continued: “Staff were motivated and were passionate about providing high quality care that they were proud of, treating people with utmost kindness and respect.”

Inspectors also praised the senior management team for driving “high quality and continuous improvement” in all aspects of care.

“There were robust arrangements in place to monitor the quality of the service and the performance of staff,” the report said.

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Commenting on the achievement, Kevin Smith, owner of Right at Home Basingstoke, said: “I’m so pleased with the outcome of this inspection. It’s fantastic that the team here at Right at Home have been recognised for all the great work they do.

“They are truly inspirational and are always going the extra mile for our Clients. We are passionate and committed to providing personalised support and are delighted that this has been highlighted within this inspection.”

By SARAH CLARKE

Source: Home Care Insight

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