National homecare provider Right at Home UK has once again been recognised as a top 20 homecare group in the UK. The accolade has been awarded by the leading independent review website, homecare.co.uk. This is based on the homecare group’s reviews from the people they care for, as well as their friends and relatives. With an overall group score of 9.8/10, the provider retains its position as the most highly rated major homecare franchise brand in the UK.
Right at Home, whose headquarters are based in Liverpool, has almost 2,000 reviews on homecare.co.uk, across its network of 65+ offices in England, Wales and Scotland. As well as achieving a top 20 homecare group award, 24 of Right at Home’s locally owned and operated offices are named in the list of top 20 homecare providers for their respective regions.
The awards are calculated using a combination of the number of reviews received and the average of each of the ratings. Review scores are based on six categories: overall standard; staff; care/support; management; treated with dignity; and value for money.
Highlights from the awards include: • Four Right at Home offices in London being named in the top 20, out of 1,477 providers • Five Right at Home offices in the East of England named in the top 20, out of 1,089 providers • Four Right at Home offices in the South East of England named in the top 20, out of 1,513 providers • Five Right at Home offices in the North West of England named in the top 20, out of 1,017 providers
Commenting on the award win, Right at Home UK CEO, Ken Deary, said: “This is fantastic recognition for our network who have worked tremendously hard to continue delivering the highest standard of care and support to our Clients throughout the pandemic.
“I’d like to thank each and every one of our CareGivers for their hard work and commitment during what has been a very challenging time. The reviews we have received from Clients and their families have been very humbling. I could not be prouder of our network, who are consistently bringing our motto of ‘making a difference every day’ to life.”
Homecare.co.uk’s Reviews Manager, Amanda Hopkins, said: “As people live longer with multiple health conditions, homecare providers, which offer tailored care to people living in their own homes are becoming increasingly important in today’s society.
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“During the pandemic, homecare providers have played a key role in caring for elderly and disabled people, with many self-isolating at home, and their friends and family unable to visit due to Covid restrictions.
“Right at Home UK has proved that it provides a high standard of care and we’d like to congratulate it on being a top homecare group! Our reviews provide a valuable insight into the quality and kind of care given by providers and can be a vital source of information for those looking for care at home.”
Right at Home provides high-quality care services to adults in the comfortable and familiar surroundings of their own home.
By Amy Mitchinson