Radfield creates more franchise opportunities with territory expansion

November 14, 2019

Radfield Home Care has expanded its territories throughout Birmingham to open up future franchise opportunities.

The HSBC Emerging Franchisor of the Year 2019 winner has launched new ‘super territories’ thought out the Birmingham area that, it claims, will offer franchise opportunities with ‘sustainable returns and high levels of social value’.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The super territories have been developed to include three times the population of standard territories giving potential home care franchise partners a larger pool of clients.

Birmingham was selected as a base for the new territories thanks to its proximity to Radfield Home Care’s national office and the cities transport links.

Related: Care Franchises – Search Franchise Reviews Directory

The new territories neighbour each other, stretching from Wednesdbury to Martson Green.

Franchisor, Dr Hannah MacKechnie, said: “We wanted to create a unique opportunity for inspiring franchise partners and one of the ways for us to do this was to increase the business opportunity within a given territory. After reviewing various locations across the country, Birmingham was perfect for this.

Related: Radfield Home Care Franchise

“Made up of numerous small towns, each with their own unique cultures and demographics, it meant we could develop multiple super territories in the area each with a healthy mix of different age groups and incomes – essential for a healthy balance of clients and staff.”


Source: Home Care Insight

Fireworks a hit for Kare Plus opening

November 12, 2019

The fireworks display to signify the opening of this year’s Wexford Festival Opera provided a wonderful backdrop for further celebrations at Kare Plus Ireland’s HQ and Pilot Office in John Barry House on Crescent Quay.

The company, which delivers homecare, nursing and healthcare solutions, was originally founded in the UK in 1989, going on to establish itself as an important part of the UK and international healthcare marketplace.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Kare Plus spread out into Ireland last year and has enjoyed significant success in that time and it was against this backdrop that they hosted an official opening of their Crescent Quay HQ.

Arriving for the occasion were management from Kare Plus head office in the UK who were delighted to celebrate with the Irish branch’s dedicated staff and clients.

Related: Care Franchises – Search Franchise Reviews Directory

They stated that the rapidly expanding network of independently owned franchises are ‘continually exceeding all expectations nationally’ and pointed out that in its first year Kare Plus Ireland had been awarded Tier 1 of the HSE Homecare contracts in 100% of the regions they have tendered, while also being nominated for ‘Care Franchise of the Year’ and ‘Best Emerging Franchise’ at the 2019 Franchise Awards.

Related: Kare Plus Franchise

Having enjoyed a great first year, the company aims to continue to offer high quality care and support services and grow even further going forward.

Source: Wexford People

EXCLUSIVE: Heritage Healthcare lines up international expansion for 2020

November 11, 2019

UK home care provider Heritage Healthcare is planning to launch its first international master franchise within 18 months.

The business established Heritage Healthcare International in April 2018 and has since received interest from potential franchisees in the Netherlands, Denmark, Sweden and Norway.

Michelle Fenwick, owner and director of Heritage Healthcare Franchising told Home Care Insight: “We would hope within the next 12 to 18 months to launch or first master franchise.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“We think Scandinavia is a good fit for the brand and the quality of the services that we provide. So we have consultants in place and we are looking at growing internationally.

Heritage Healthcare master franchisees will run a pilot operation for 12 months before they are eligible to sell to franchisees within their territory.

Related: Care Franchises – Search Franchise Reviews Directory

The brand said these franchisees must be able to demonstrate a proven track record of success within fast-paced, demanding environments, share the brand’s caring values and have the ability to lead people.

Heritage master franchisees are also required to possess the resources needed to create and execute an aggressive expansion plan, inclusive of an initial franchisee – to be agreed on a country by country basis – and a minimum working capital of £500,000.

Related: Heritage Healthcare Franchise

Headquartered in Darlington, Heritage Healthcare offers a range of home care services, including personal care, live-in care, respite care, dementia care and end-of-life care.

The business currently operates in 21 territories in the UK.


Source: Home Care Insight

Care staff and clients gather for Bluebird Care Gosport’s birthday party celebrating outstanding CQC report

October 14, 2019

CARE staff and clients of Bluebird Care Gosport gathered together to celebrate an outstanding first year.

Since opening their Quay Lane premises last October, the team has gone from strength to strength, racking up awards and achieving an ‘outstanding’ inspection by the Care Quality Commission.

To celebrate their achievements, the team held a birthday party for staff, customers and the mayor of Gosport to enjoy, including music and cake.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Owner Kat Thomas said: ‘We’re passionate about stamping out loneliness. The fact that we have double the number of people here than last year when we opened is amazing.’

The glowing CQC report highlighted the ‘compassion and genuine warmth’ staff had when speaking about people they cared for.

Carer Kim Heeley used to work for Bluebird Care but left for health reasons, and recently returned to the Gosport team.

Related: Care Franchises – Search Franchise Reviews Directory

She said: ‘They’re amazing, I wouldn’t work for any other homecare company. Everyone we work with are lovely people, I feel very supported, we just all help each other. I’m not planning on going anywhere for a very long time.’

Bluebird Care Gosport picked up two awards at the company’s Franchise Awards, being recognised with the Spirit of Bluebird award and Newcomer of the Year.

Related: Bluebird Care Franchise

The franchise is also finalist for Employer of the Year by Solent Business Awards.

Emma Burnley, care assistant supervisor, said: ‘Everyone made me feel at ease when I first started. We’re more like a family than a business.

‘We’ve got some amazing customers, they make your day and I can’t fault any of our care staff.’

By Belinda Dickins

Source: Portsmouth

Right at Home to open four new branches across England

October 11, 2019

National home care provider Right at Home has announced the launch of four new franchise offices across the country.

The new branches will open in North Somerset, West Yorkshire, Hertfordshire and Oxford.

Their business owners started their training in July, and are in the process of recruiting the right support staff so that they can provide quality home care to their local communities.

Right at Home’s franchise recruitment manager Kate Dilworth said: “We had a fantastic RightStart training session in July, and we’re really looking forward to supporting our new franchisees to establish their businesses.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“After their detailed evaluation process, they all have clear expectations of both the challenges and the opportunities that lie ahead of them, and in training it was clear they will be very proactive in using our proven systems within their own businesses.”

The North Somerset branch will be run by South African-born Grant Attwood who developed a love for his local community after moving to the UK 12 years ago.

“Throughout my career I’ve been involved in developing and manufacturing throw away products,” Attwood explained. “But having been involved in my family’s business, I really wanted to do something for myself, which would be more substantial to people locally.”

Paresh Mistry will run the West Yorkshire branch, which will serve people living in Ilkley, Keighley and Skipton. A chartered accountant by profession, Mistry reached a point where he no longer felt passionate about spreadsheets.

Related: Care Franchises – Search Franchise Reviews Directory

“I do a lot of community work with the youth, so was keen to develop my passion of working in the community. The idea of helping local people deal with social issues like loneliness and isolation, especially the elderly, particularly appealed to me,” Mistry said.

Kurt Gunthardt is the new owner of Right at Home Stevenage, Letchworth and Hitchin. He previously worked for Mercedes Benz, working his way up to regional head of Business for the London area, before taking voluntary redundancy.

“I had the ambition to run my own business. I looked at franchising because I wanted to maximise my success rate whilst minimising the risk. Right at Home offers both training and support, both from the outset, and throughout the journey. With moving into an industry I didn’t know, Right at Home have provided me with exactly what I needed.

Related: Right at Home Franchise

Gunthardt’s mother-in-law is in her 80s and after noticing that she had become more introverted and frail, he and his wife found a local home care provider that gave her a new lease of life.

“My wife joined me at the Discovery Day, as I wanted to involve my family from the outset, and we have both seen first-hand the benefit of good homecare,” he said.

The new Right at Home Oxford branch will be run by Lenny Balendra, a former freelance contractor with a background in IT and finance, and his wife. Their main driver for opening a care business was their parents, who both want to stay at home where they are surrounded by their family.

“We believe in the concept of providing care at home, and want to be able to offer this to people in our community. Right at Home allows us the best possible start to achieve this.”


Source: Home Care Insight

Bluebird Care partnership gives clients access to funding advice

October 10, 2019

Bluebird Care has signed an exclusive partnership deal with equity release referral service Key Partnerships.

The collaboration will enable Bluebird Care’s franchise partners to call on support should their clients express an interest in using their housing equity to fund their care.

Key Partnerships will explore how equity release might help, but also whether clients are using all the benefits available and if other later life lending options might be a better fit.

Yvonne Hignell, managing director of Bluebird Care said: “As a care provider who has been working in the industry for over 15 years, we know that many people worry about how to fund care at home.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“By collaborating with Key Partnerships, we are giving our customers access to market leading later life advice helping our customers exploring their options where previously they may not have been aware of this potential solution. It’s about finding the right options for our customers and helping them stay in their homes for as long as is possible.”

Related: Care Franchises – Search Franchise Reviews Directory

Research by the firm suggests that over three quarters (77%) of over-55s who expressed a care preference wanted it to take place in their own home with people coming in to help – either in their current home (57%) or in a more manageable property (20%).

Jason Ruse, head of Key Partnerships, said: “Bluebird Care is one of the UK’s leading domiciliary care providers in the UK which helps and supports thousands of older people and their families each year. This collaboration will enable its customers to have access to funding options for their existing or future care needs and we are looking forward to working with Bluebird Care to provide the support their team and their customers need.”

Related: Bluebird Care Franchise


Source: Home Care Insight

Bluebird Care names Franchise Awards winners

October 7, 2019

Bluebird Care has announced the winners of its annual Franchise Awards, celebrating businesses that have gone above and beyond in perusing excellence in care.

The awards took place at a gala dinner on the evening of Bluebird Care’s conference last week, where senior managers showcased examples of what high quality care looks like across the network.

Bluebird Care Trafford was selected from franchises across the country to receive the Founders Award for its outstanding contribution to the organisation.

Bluebird Care Founders Paul and Lisa Tarsey handed the award to franchise owner Ian Helsby, praising him as a leader in the network.

Commenting on the win, Helsby said: “I’m truly surprised and yet really proud to accept this completely unexpected accolade from the original founders of Bluebird Care. It was their brand of exceptional home care that I wholeheartedly bought into when I started my Altrincham-based business in 2011.”

Gosport branch picked up two accolades on the night, the Spirit of Bluebird award and the Newcomer of the Year, both of which were handed to franchise owner Kat Thomas.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The franchise was recognised as a business that “epitomises the brand and has Bluebird Care at the heart of everything it does”, while also demonstrating “commitment, passion and a clear and focused drive” to grow a successful Bluebird Care business.

Thomas took on an isolation challenge earlier this year as part of her branch’s United Against Loneliness campaign.

Commenting on winning two awards, she said: “All of the staff at Bluebird Care Gosport go above and beyond every day to ensure we are providing the best care and support to our customers. We don’t see it as a job, we all love what we do, but to have this recognised centrally a short 12 months after opening our doors is fantastic. I am personally proud of everyone in my team and their dedication and caring nature is what gets me out of bed in the morning.”

Related: Care Franchises – Search Franchise Reviews Directory

The Spotlight of the Year Award went to the Bluebird Care Bournemouth, while the Chichester branch, owned by Paul and Kate Barry, picked up the Limelight of the Year award and the gala’s top prize – Franchise of the Year.

The local home care provider was selected as a “super business” that continues to grow year on year and has an “astounding focus” on strategic planning, culture, marketing, delivering quality care and recruiting the best employees for the business.

Related: Bluebird Care Franchise

Finally, Bluebird Care’s Network Star of the Year was named as Julie Gambrill, a member of the Franchise Support Centre who was praised for making the most contribution to franchisee engagement in the network.

Speaking after the event, Yvonne Hignell, managing director, said: “Our annual conference is an excellent way to celebrate a year of hard work from everyone across the Bluebird Care network. The franchise owners have ensured Bluebird Care has had another exceptional year and I am very proud to be leading such an inspirational group of people.”


Source: Home Care Insight

Driving Miss Daisy A Key Focus in ITN Productions Programme ‘Franchising the Next Generation’

October 7, 2019

Driving Miss Daisy, a driving and companion service with head office in Portsmouth, is featured in the recently-launched latest collaboration between the British Franchise Association (bfa) & ITN Productions called Franchising the Next Generation.

Presented by national newsreader Natasha Kaplinsky OBE, ‘Franchising the Next Generation’ reveals the positive impact franchising has on individuals, business, society and the economy. The programme addresses what franchising is and how they operate, highlights how the bfa is supporting franchising in the UK and explores the latest emerging trends, and demonstrates why investing in a franchise could be the right choice for you.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Driving Miss Daisy is one of four bfa members featuring prominently on the programme, with one of its clients, Peter, providing valuable insight into the much needed service that Driving Miss Daisy offers to the nation’s most vulnerable. The segment also comprises of viewpoints from people who represent the Driving Miss Daisy network: CEO Greg Blezard, Team Leader Nicky Piper, and franchisee Kate Hampton, each talking about their experience with the company.

CEO Greg Blezard, states of the production: “Like many franchise systems, we look for people to join our brand with passion and ambition to make the business not only a success, but a source of comfort and stability to the Driving Miss Daisy customer base.” “This production showcases not only the roots of the business, but also our ethics and pivotal role in society.”

Related: Care Franchises – Search Franchise Reviews Directory

The franchising industry continues to show record growth, with recent statistics revealing a 14% increase to UK GDP, generating £17.2 billion per annum and creating jobs for 710,000 people. There are now nearly 1,000 business format franchise systems in the UK, with care and companionship for the elderly pivotal to the industry’s success. The opportunities are endless for people of all experiences, passions and backgrounds.

Pip Wilkins, QFP, Chief Executive of the bfa said: “The industry continues to present strong growth. However, the association wants to ensure that this is sustainable through education and support of ethical franchising. Our partnership with ITN Productions is now in its second year and we are excited to launch with a programme showcasing the opportunities that franchising can bring to both businesses looking to grow and investors looking to build their own franchise unit. Thank you to Driving Miss Daisy for participating and sharing its story.”

Related: Driving Miss Daisy Franchise

By Patrick Hulbert

Source: BDaily

The key behind Home Instead Senior Care’s success

October 1, 2019

Home Instead Senior Care is the pioneer of relationship led care, helping people to remain at home in familiar surroundings, enjoying a stimulating and enhanced quality of life.

Founded in 1994 by husband and wife team Paul and Lori Hogan in Omaha, U.S., the pair struggled to find personalised care that would suit Paul’s grandmother’s needs, and from this, the concept of Home Instead Senior Care was born.

With the creation of the company, Grandma Manhart was able to stay in her home and lived many years longer than expected. This experience inspired their desire to help other families by providing private home help for ageing loved ones.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Fast forward to 2019, each day thousands of Home Instead CAREGivers provide care to more than 10,000 clients in the UK, supported by a network of over 190 franchise offices. And by any measure, the care is exceptional – a recent independent survey of over 4,500 clients and family members found a whopping 96% would recommend Home Instead. It’s also received a record number of “Outstanding” ratings by the Care Quality Commission.

So how did a fledging care company 4,000 miles away, grow to over 1,000 franchise offices worldwide, whilst maintaining these levels of customer satisfaction?

In short, by relentless focusing on its culture and creating a highly engaged workforce that believes in its vision and really care about their clients.

In July 2019, independent employee engagement experts WorkBuzz surveyed almost 7,000 CAREGivers and found 96% are proud to work for Home Instead; 95% feel motivated to go the extra mile and 9 in 10 see themselves working at Home Instead in twelve months’ time, against a backdrop of high levels of employee turnover in the care sector.

Related: Care Franchises – Search Franchise Reviews Directory

“Home Instead has truly world class levels of employee engagement and it’s culture sets it apart from the competition”, said Steven Frost, CEO of WorkBuzz.

Having a clear mission

Every business needs a clear mission, vision and values which act as a North Star, guiding decisions and behaviours. Home Instead’s vision to be the UK’s most admired care company is well understood – 97% of new CAREGivers say their initial training helps them to understand why Home Instead is different from other care companies.

Get recruitment and onboarding right

Making wrong hires, who don’t share your values and buy-into your vision is a sure-fire way to dilute your culture. Home Instead pays particular attention to this with the “Mum Test” – with hiring managers asking would you be happy with a prospective employee caring for your own family?

Prospective employees are also screened against its values: Choice, Integrity, Listening and Changing the Face of Ageing. And once successful applicants start, they can expect in-depth training about how to deliver care, the Home Instead way.

Related: Home Instead Senior Care Franchise

Focus on growing leaders

Based on feedback from thousands of its employees, WorkBuzz’s algorithms pinpointed what factors engage Home Instead CAREGivers the most – one of the top factors was the quality of leaders in their local office.

Home Instead continues to invest in growing its leaders – over 1,600 managers and franchise owners took part in training courses and workshops throughout 2018, which included Leadership Essential and a 3-day core Human Resources skills. It’s not surprising that 93% of CAREGivers feel their office is effectively managed and well led.

Track and improve employee engagement

Each year, WorkBuzz confidentially surveys all employees, franchise owners and clients, enabling Home Instead to track its culture; benchmark quality across its franchise network; and pinpoint strategic priorities. Since introducing WorkBuzz in 2013, Home Instead has improved CAREGiver employee engagement by 11% and client satisfaction by 15%.

Source: Franchise World

Bluebird Care franchise goes ‘above and beyond’ to achieve Outstanding rating

September 16, 2019

A Bluebird Care franchise in Somerset has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following a recent inspection.

Bluebird Care Mendip, based in Frome, received the top rating for being responsive and well-led.

This is a significant achievement for the service, with only 3% of home care providers across England receiving the rating.

In their report, CQC inspectors praised the business for going “over and above what was expected of a community care provider.”

They commented on how the provider had looked at ways of reducing social isolation for people without it having a financial impact on them.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

For example, they had arranged trips out, parties, musical entertainment and a book club.

The CQC also highlighted that people are supported fully in every step of their care, with care professionals “supporting people to express their views and be involved in making decisions about their care” and carrying out regular reviews of care plans.

Relatives and loved ones are also included in the decision-making process, which inspectors found particularly pertinent. One service user told inspectors, “I have full control over everything, my life is my own and [the service] support me to do what I want.”

Masen Naidoo, director of Bluebird Care Mendip, said: “We are thrilled to have received an ‘Outstanding’ rating from the CQC, with a report that is testament to the hard work and dedication shown by our care team every single day. We look forward to maintaining our passion for providing high-quality care that improves people’s lives as we move forward.”

Related: Care Franchises – Search Franchise Reviews Directory

The service was applauded by inspectors for tailoring services to meet the needs of individuals and ensure flexibility, choice and continuity of care.

Bluebird Care Mendip’s care professionals were also singled out for praise, with inspectors finding that all staff “were passionate about providing a high standard of person-centred care which promoted people’s independence.”

When it came to the leadership, inspectors said managers “promoted an open, fair culture” that is “inclusive and empowering.”

In one example, Bluebird Care’s leaders were commended for staying up to date with emerging trends and adopting innovative ideas, such as electronic systems for people living at home.

Related: Bluebird Care Franchise

Yvonne Hignell, managing director of Bluebird Care, said: “I would like to congratulate everyone at Bluebird Care Mendip for what is such a fantastic achievement. The service is demonstrative of the high standards we promote at Bluebird Care and we are excited to see what lies in store for Bluebird Care Mendip as it goes from strength to strength.”


Source: Home Care Insight