Good Oaks launches new franchise in East Dorset

September 8, 2020

A NEWLY launched care home franchise says it aims to bring 40 jobs to the area over the next year.

Good Oaks East Dorset is led by co-founders, Sam Jones and Adam Downer and has been fully registered with the Care Quality Commission.

 
It will provide care in people’s homes throughout Wimborne, Ferndown, West Moors, Ringwood and surrounding areas – giving options for both visiting and live-in care.

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Sam said: “In the current Covid-19 crisis, the role that carers play in our community is more vital than ever before. Carers provide a lifeline for elderly and vulnerable people, who rely on their assistance to be able to stay in their homes. It is fantastic that this is being recognised.

“This is an important time for all home care businesses and we are excited to be playing our part in combating Covid-19 by increasing the capacity for home care in our local area. We are confident that we will bring 40 jobs to the area in the next year.”

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Adam added: “My career in care began when my father became very unwell. I saw the amazing care that he received and started working in home care so that I could give others that same care. Sam and I believe that quality care starts with a careful recruitment process and robust, ongoing training for our carers.

“This protects and enhances the quality of our premium service: the standard of care we would all want for our own loved ones.

“Good Oaks East Dorset works closely with doctors, district nurses, physiotherapists and occupational therapists. We act as the focal point to coordinate and provide the best possible solution for our clients’ wants and needs.”

By Katy Griffin

Source: Salisbury Journal

Right at Home to launch two new franchise territories

September 4, 2020

Right at Home UK is set to add two new franchise territories to its growing network of more than 60 offices across England and Wales.

 
Three new franchise owners have completed their training programme at the provider’s head office in Merseyside and are preparing to introduce Right at Home services to the Aylesbury Vale & Chiltern and Chichester & Bognor Regis territories.

Giles Ellerton, who will run the Aylesbury Vale & Chiltern office, left a successful corporate career with BT to follow his ambition to build his own care business.

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He said: “I have had a positive personal experience of home care as a family member, having seen what a difference it’s made to my 92 year-old mother.

“Right at Home has, from the start, demonstrated a rare combination of a deep passion, always going the extra mile to ensure the best care for clients, as well as a genuine shared partnership with franchisees, supporting and collaborating with us to make a successful and sustainable growing business, delivering the best in class care.”

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Husband and wife team Nathan and Natalie Jane East, from West Sussex, are preparing to meet the high demand for quality care and companionship in their home territory of Chichester & Bognor Regis.

Their interest in Right at Home arose from Nathan’s former role in online recruitment for care staff.

Natalie Jane – a former director at Harper Collins – will use her experience to lead operations and compliance in the business, whilst Nathan will focus on attracting Clients and recruiting high calibre staff.

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Natalie said: “Our goals coming into home care have always been to provide a quality local service to our community; to be a trusted partner and be transparent in everything we do.

“We decided on Right at Home because of the network’s focus on trust and quality in everything it does. The many awards and accolades are testament to a network working together and getting it right.”

Commenting on the launch of the new territories, Right at Home chief operational officer Lucy Campbell said: “We are delighted to welcome Natalie Jane and Nathan and Giles into the Right at Home family – it’s been a pleasure to work with them on their initial training; and we’re looking forward to supporting them as they embark on an exciting new journey as providers of quality care.”

By SARAH CLARKE

Source: Home Care Insight

Visiting Angels doubles turnover to £2 million in six months

August 24, 2020

Home care provider Visiting Angels has announced that its first UK franchise has doubled its turnover to £2 million in just six months.

After breaking the £1 million mark in February, the Sheffield-based office has doubled in size and now provides over 1,750 weekly hours of care to its clients.

 
Visiting Angels managing director Dan Archer says he is “thrilled” with how much the business has grown.

“When we launched in 2017, we projected a million-pound turnover in year three. So, to achieve that, smash through it and double it within six months is astounding,” he said.

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“It just goes to show that despite the recent economic uncertainty, it is possible to grow a profitable business in the care sector with the right team. It also indicates that our ‘carer-centric’ approach, where we put our carers at the heart of the business, is the right thing to do. It is an incredibly proud moment indeed.”

Established in the US in 1998, Visiting Angels is one of America’s largest care franchises, with over 600 offices operating in five countries.

Archer was the first to bring the brand to the UK and, upon its launch in 2017, Visiting Angels described itself as the nation’s first ‘carer-centric’ in-home care provider.

This approach includes offering care workers a minimum wage of £10 per hour with guaranteed annual increases, a generous mileage allowance, regular car servicing and valeting, and a mobile phone.

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The company now has six branches dotted around the UK.

Commenting on the milestone, Gareth Redmayne, who launched Visiting Angels South Hertfordshire in September 2019, said: “The first milestone was a great achievement – this second one is excellent.

“What makes this achievement extra special is how I, along with the rest of the UK network, can envisage where our business is heading and how far we can take it in the future. Having something like this to strive towards is extremely inspiring.”

The Sheffield branch has recently been awarded the ‘Best International Franchise’ at Visiting Angel’s annual conference in Philadelphia, after becoming the fastest-growing office in the brand’s history.

By SARAH CLARKE

Source: Home Care Insight

Right at Home Outstanding rating marks first for Basingstoke

August 19, 2020

A Right at Home franchise in Basingstoke has become the first home care service in the area to be awarded with an ‘Outstanding’ rating from the CQC.

 
During the unannounced inspection, the branch located in Daneshill, given the top accolade for being Caring and Responsive, leading to an overall ‘Outstanding’ rating.

This was the second time that the service, which was established in August 2015, had been fully inspected post-registration with the CQC. It was previously rated ‘Good’ overall and ‘Outstanding’ for being caring.

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Right at Home provides care and support to people living in their own homes, predominantly in the Basingstoke area but extending to Hartley Wintney, Whitchurch, Tadley and Odiham.

According to the CQC report, one of the key strengths of the service was how caring its staff were.

It said: “Staff were exceptionally caring, compassionate and kind in their approach and reflected the values of the service, to treat people as they would one of their relatives.”

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The report continued: “Staff were motivated and were passionate about providing high quality care that they were proud of, treating people with utmost kindness and respect.”

Inspectors also praised the senior management team for driving “high quality and continuous improvement” in all aspects of care.

“There were robust arrangements in place to monitor the quality of the service and the performance of staff,” the report said.

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Commenting on the achievement, Kevin Smith, owner of Right at Home Basingstoke, said: “I’m so pleased with the outcome of this inspection. It’s fantastic that the team here at Right at Home have been recognised for all the great work they do.

“They are truly inspirational and are always going the extra mile for our Clients. We are passionate and committed to providing personalised support and are delighted that this has been highlighted within this inspection.”

By SARAH CLARKE

Source: Home Care Insight

Northumberland care franchise owner delivers hygiene parcels to refugees

July 2, 2020

Wah Akram, Bluebird Care Northumberland franchise owner, has donated around 100 hygiene parcels to refugees and asylum seekers across Newcastle.

 
Hundreds of refugees and asylum seekers across the region are living on just £37 a week from the government, leaving many families are struggling to afford essentials items.

A recent study from Public Health England showed that people from ethnic minorities are at a higher risk of dying from coronavirus, hygiene products are a priority to keep the BAME community safe.

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But now this kind care franchise owner has donated hundreds of hygiene parcels to help refugees and asylum seekers across Newcastle.

After reading on a ChronicleLive story about a kind asylum seeker, Md Mominul Hamid, who has set up his own food bank and been delivering food parcels to refugees, Wah Akram, of Killingworth, wanted to do something to help.

The Bluebird Care Northumberland South franchise owner alongside the director of Bluebird Care Newcastle and South Shields, David Haswell, decided to produce hygiene parcels each consisting of toilet rolls, toothpaste and a toothbrush, a bar of soap and a packet of pasta.

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Wah, 44, said: “Being from an Asian background myself and as the BAME community are at greater risk of coronavirus we wanted to give something back to our community who are struggling during these difficult times.

“It’s sad that the BAME community are at greater risk but we feel the packages will make a difference as it will allow refugees to spend their money on essentials like food, clothing and utilities.”

Wah has delivered 47 hygiene parcels to Md and has delivered over 50 parcels to the West End Refugee Service, who support refugees and asylum seekers across Newcastle.

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After speaking to Md who said he struggled to find PPE, Wah donated a box of disposable gloves and a bottle of hand sanitiser to keep him as safe as possible when out delivering parcels.

And has since donated £100 to support Md’s Little Help Food Bank and will continue over the next this for the next few months.

Md said: “It was great to support for my Little Help Food Bank to continue the support for our community of vulnerable people.

“I really appreciate it and I am very grateful for Wah’s support.”

By Rachael Nichol

Source: Chronicle Live

Radfield Home Care scoops seven top home care awards

June 29, 2020

Home care client-review website, Homecare.co.uk has awarded seven accolades in its Top 20 Home Care Provider Awards to Radfield Home Care based in Shrewsbury and its national network of franchise offices.

 
As well as achieving the prestigious national Top 20 Home Care Group status for the third consecutive year, six of Radfield Home Care’s offices have also triumphed in regional categories amongst over 14,000 published reviews between May 2018 to April 2020.

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In London, Radfield Home Care Havering & Brentwood achieved Top 20 Home Care Provider status. In Yorkshire & the Humber region, Radfield Home Care Harrogate, Wetherby & North Yorkshire and Radfield Wakefield & Dewsbury saw off almost 1000 other providers, as a Top 20 provider. In the West Midlands, Radfield Home Care Worcester & Droitwich gained a regional accolade. In the North West of England, Liverpool North achieved the Top 20 Home Care provider in its region, whilst in the East Midlands, the Radfield Stamford, Peterborough & Rutland office now holds the prestigious regional award; all offices shining through amongst thousands of home care providers in each region.

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Radfield Home Care’s founder and director, Dr Hannah MacKechnie is excited about what the accolades mean for the business, “This is the third year in a row we have been recognised in Homecare.co.uk’s Top 20 awards, and it’s great to see this year our impact has been felt further with half of our franchise partners being awarded this great accolade in each region.” “The awards recognise how Radfield Home Care’s focus on high quality care is clearly valued by our clients and their loved ones. Recognition across multiple regions as well as a group nationally will only further support our franchise network as clients regularly review Homecare.co.uk when deciding on a provider.”

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Similar to Tripadvisor for the tourism industry, Homecare.co.uk is the UK’s online review website for home care services. It allows clients, their relatives and loved ones to review the care they are receiving based on the quality of staff, standard of care received, office management team, dignity of services and value for money. The awards recognise the Top 20 providers in each region and nationally that have the highest client-review rating each year, with Radfield’s seven locations achieving average scores respectively of 10, 9.9, 9.7, 9.8, 9.9 and 9.8 out of 10.

Source: Shropshire Live Business

Bluebird Care acquires Irish master franchise following legal settlement

June 26, 2020

Bluebird Care has acquired the Irish master franchise business from Clemac Home Care Services after resolving a legal dispute with the company.

 
The home care provider said Bluebird Care franchise owners in Ireland will be more directly connected to the wider franchise network, which includes the UK, and will have access to wide-ranging support and services available to them.

Wayne Smith, acting managing director, said: “We are very much looking forward to extending our award-winning support services to the team in the Republic of Ireland, so that they can continue to provide the highest standards of care to customers in their own homes, now during Covid-19, and in the future.”

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The agreement comes after Clemac Home Care Services secured a temporary High Court injunction in November, preventing Bluebird Care from ending their business relationship.

The court was told that Bluebird Care had said it intended to terminate the agreement due to alleged misconduct by Clemac.

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Clemac claimed the allegations were “without substance” and that the decision to terminate the agreement came about after the Irish firm’s director Brian MacGoey refused to sell his shares in the company to Bluebird’s American parent.

Bluebird Care told HCI that the issue has now been resolved and MacGoey has left the company.

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“Bluebird Care Franchises Limited and Clemac Home Care Services Ltd (Clemac) have reached a settlement in which all matters between the parties have been fully resolved,” said Smith.

“Brian MacGoey has now fully exited the business and we take this opportunity to wish Brian well into the future.”

By SARAH CLARKE

Source: Home Care Insight

Visiting Angels doubles its UK franchise network

June 10, 2020

Home care provider Visiting Angels has doubled its network, welcoming eight new franchise owners in May.

Fresh from training, the new owners will open four branches across the country this year, after employing teams and finalising their registrations with the Care Quality Commission.

 
The news follows the announcement in February that Visiting Angels’ first UK franchise in Sheffield had recorded a £1 million turnover, two years after signing its first client.

Among the new franchisees are Chris and Lynn James (pictured), who will open a new branch in North Surrey. Lynn has 25 years’ experience in health and social care, having previously been general manager and dementia lead at a home care company in Wimbledon.

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She said: “My previous roles made it clear that people have very different needs and a one-size-fits-all approach simply doesn’t work. Caregivers are truly unsung heroes who need to be allowed to care – not just perform tasks. By paying a reasonable wage, offering rewards for loyal commitment, and allowing for longer, more efficient care visits, the carers at Visiting Angels feel more valued and enjoy delivering quality care. After many years, I am now in position to help provide a catalyst for change through our business in North Surrey.”

This approach also struck a chord with Paul Brooks, launching his franchise with his wife Briony in Northamptonshire, after he witnessed the extent to which the industry was stretched.

“Over the course of four weeks, my mother was seen by 10 different carers – it just didn’t sit well with me or her. I had just gone through redundancy and, whilst looking for something new, I considered a care company to tackle standards of social care in my community. When I found Visiting Angels, their mission was a true reflection of what I hoped to achieve,” said Paul.

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The new franchisees attended training in mid-May. Social distancing measures meant the franchisee training relied on experts delivering the content via online video conferencing. Ian Lintott, who is launching his business in Cambridgeshire with his wife Nicola, is used to this way of learning.

“I worked in a global organisation for 25 years,” Ian said, “So I‘d become accustomed to the majority of my working life being via digital platforms. Technology is changing the way we work and the fact that the training was adapted and delivered so well, in such a short time, was admirable to say the least. I didn’t feel like we missed out on the face-to-face interaction.”

The four offices have been busy getting themselves ready to launch, employing teams and finalising their registrations with the CQC. Andrew and Helen Lofts, leading a forward team, are launching in East Staffordshire and are looking forward to making a difference in their local area.

Andrew said: “I’m excited about everything when it comes to growing my new business but the impact that I know it will have on my community is top of the list for me. I’m passionate about raising standards of care and I believe we can do that by giving our carers the opportunity to be the best they can be. Visiting Angels isn’t just a business, it’s a chance to give back.”

Visiting Angels was established in the US in 1998 and has since grown to over 600 franchisees operating in five countries.

Since its launch in the UK, the pilot franchise in Sheffield has been named the ‘Best International Franchise’ at Visiting Angels’ annual conference. It has also been nominated for three Great British Care Awards – success the new business owners are keen to replicate.

By SARAH CLARKE

Source: Home Care Insight

Bluebird Care franchise sees ‘rapid’ rise in demand for live-in care

June 2, 2020

Bluebird Care’s office in Berkshire has witnessed a major rise in demand for its live-in care service during the COVID-19 pandemic.

 
The franchise, which cares for people living in Reading, Wokingham, Windsor, Maidenhead and Bracknell, said that many families have found live-in care a “preferable solution” to their care needs.

Alex Witten, Live-in Care manager at the branch, said one of reasons for the “rapid” growth in demand is because live-in care only involves the support of a single pair of rotating carers.

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“Live-in care is also great value for money compared to residential homes. It allows customers to have a tailored plan to suit their needs rather than be dictated by strict times. It has become a popular solution in the last couple of years, with our live-in care customer base growing by 40%.

“From the first day we opened our business to serve our community, our customers have been at the heart of everything we do and we believe we could be alternative choice to a care home so people can stay independent in their own home.”

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Leaders from the live-in care sector have previously stated that live-in care must become the default discharge strategy amid the coronavirus outbreak.

Trudi Scrivener, owner of Ashridge Home Care and a co-founder of the Live-in Care Hub, said the sector can support care homes that are overwhelmed by a growing number of coronavirus cases and a lack of PPE by reducing the number of people they care for.

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Scrivener told Home Care Insight that members of the Live-in Care Hub would liaise with care homes and relatives to arrange a safe transfer of service users “from care home to home”.

She added: “We know that many families are worried right now – families are coming to us saying that their loved ones are just not safe in a care home. The home care sector is ready to step up to the challenge and help these care homes and the people in them.”

By SARAH CLARKE

Source: Home Care Insight

Seniors Helping Seniors® Sees Increased Interest in its Services, Looks to Hire 1,500 Caregivers Across System

April 16, 2020

Seniors Helping Seniors®, an in-home care franchise that primarily hires senior caregivers, is seeing increased demand for its services amid COVID-19. With seniors being the most at-risk group, and coronavirus presenting a major concern in nursing homes, the brand has seen a 14% increase in website traffic.

 
“Seniors are one of the most high-risk demographics in the COVID-19 pandemic, and the mandatory quarantine guidelines can take a toll on their mental health and wellbeing,” said Daniel Jan, VP of Operations. “Plus, with nursing homes presenting a major risk if an outbreak occurs, more people are moving their senior loved ones into an in-home setting to minimize exposure and ensure safety.”

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The increased demand for Seniors Helping Seniors® in-home services is allowing the company to create 1,500 caregiver jobs in markets across the country, providing job opportunities for seniors who are out of work due to COVID-19. Because Seniors Helping Seniors® primarily hires seniors as caregivers, the brand is uniquely positioned to help seniors, on both the giving and receiving side of care.

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Seniors Helping Seniors® was founded in 1998 by husband-and-wife team Kiran and Philip Yocom, to provide loving and compassionate in-home care to seniors. Kiran, who grew up in India, was inspired by Mother Teresa and the work she was doing in the country. After years of donating her weekly allowance to The Sisters of Charity, Kiran became a follower of the Catholic nun and worked alongside her to help with humanitarian efforts. This work solidified Kiran’s belief in providing loving and empathetic care to seniors and provided the foundation for Seniors Helping Seniors®. Kiran moved to the U.S. in 1995 and married Philip shortly after that. In 1998, the Yocoms founded Seniors Helping Seniors® in Reading, Pennsylvania as a non-profit. In 2006, the Yocoms decided to leverage Philip’s franchising experience and opened the business for franchising.

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“The senior community needs our help, now more than ever. We are very fortunate to be able to continue to provide our services through loving and compassionate care to seniors and offer job opportunities for those that have lost work due to the impact of this pandemic,” said Kiran. “Bringing Love into the lives of Seniors with Dignity and Respect® is at the core of our business model. We all have the power to bring love, dignity and respect into the lives of seniors; that’s why love is in our care. It’s not just about logistical care like cooking a meal or vacuuming; it’s about the relationships that we create between client and caregiver.”

Source: PR Newswire