New Radfield franchise owner inspired by home carer mum to enter sector

April 19, 2021

Radfield Home Care has welcomed another new franchise partner into its expanding national network, launching a new office in Cheshire.

Husband and wife team, Julie and Kevin Scott are preparing to open the new branch in the Chester and Ellesmere Port territory in mid-2021.

 
After living and working overseas for 10 years, they were inspired to return home and give back to their local community after witnessing Julie’s mother’s experience of giving and receiving care.

“We came back to Chester to settle here and to get involved in the community around us. We want to be able to give something back to the community and get involved in making peoples’ lives better,” Julie said.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“I was inspired by my mum who, at 50, decided to become a home care professional. I was inspired at what a difference she was making to peoples’ lives; sometimes she would be the only person they would see each day. My mum then needed personal care at home herself when she had a terminal illness and the people who came to help her were lovely and very professional.”

Before launching the business, Kevin, Julie and their two sons lived in the Middle East. Kevin has worked in the oil and gas industry for nearly 15 years, and Julie started her career in finance but, more recently, spent a number of years working in childcare and schools.

Related: Care Franchises – Search Franchise Reviews Directory

Commenting on their decision to open a franchise, they said: “We decided on the franchising route as we then get access to all of the knowledge and support from a company that is established. The support in all aspects of running a business is crucial as we are new to social care. Having support from experienced professionals can only make us grow stronger. We chose Radfield Home Care as we found it to be very professional but, on the same hand, very caring and family orientated, which really appealed to us.”

Founder and franchisor Dr Hannah MacKechnie said: “We are delighted to welcome Julie and Kevin to the Radfield network. It is great to see the brand continuing to expand nationally and values-driven individuals with a passion for quality care join the network.

Related: Radfield Home Care Franchise

“Julie is working with the support team to prepare the business for launch in the weeks ahead – recruiting their registered care manager, applying to the Care Quality Commission, beginning their early promotional activity and setting up their business structure. I look forward to seeing them begin trading, neighbouring the original Radfield business based in Shrewsbury.”

Source: Home Care Insight

Right at Home franchise owner takes on new London branch

April 7, 2021

A Right at Home service based in Farnham is set to branch out into Richmond and Twickenham after acquiring the franchise for this area.

Alastair Shanks, managing director of Right at Home GF, which was rated ‘Outstanding’ by the CQC in June last year, will take the reins of Right at Home Richmond and Twickenham, previously known as Right at Home Twickenham and Weybridge, from former owner Michelle Apostol.

 
He commented: “Michelle has worked tirelessly to build up the branch and an excellent staff team, so I am fortunate to take on an established care business with a reputation for providing high quality care. I’m looking forward to working with Michelle’s staff to develop our services further and help more people live independently for longer.”

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Apostol, who ran the service for seven years, said: “It has been an immense pleasure to develop the business with the backing of an excellent team of caregivers and support staff but now feels like the right time to hand over the reins. I know that with Alastair in the saddle, both staff and clients will be in great hands,” says Ms Apostol.

Shanks has changed the business name to Right at Home Richmond and Twickenham to reflect his focus on the two towns and surrounding areas.

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He said the transaction will be seamless for clients, with the same caregivers continuing to provide the same standard of care.

“My first priorities will be ensuring our clients receive excellent care and supporting the staff team in enjoying their jobs,” said Shanks.

“We will recruit even more fantastic caregivers with a view to helping more people live comfortably and independently in their own homes.”

Related: Right at Home Franchise

Sara Woodley, an experienced registered manager at Right at Home GF, will support the existing care manager and office team at Right at Home Richmond and Twickenham and will take on the registration of the franchise with the CQC.

By SARAH CLARKE

Source: Home Care Insight

Bluebird Care franchise launches awards initiative for ‘outstanding’ team members

March 25, 2021

A Bluebird Care franchise has launched its first awards event to recognise care staff who went above and beyond throughout 2020.

The directors at Bluebird Care Scarborough chose the winners of three awards based on nominations they had been sent by team members.

 
Emma Thompson started working at Bluebird Care Scarborough almost six years ago and was recognised as Bluebird Care Scarborough’s Care Manager of the Year. She was nominated by her colleagues for the leadership, guidance and support she continues to offer them.

Steph Walker, care coordinator at Bluebird Care Scarborough, said: “Emma is by far the best manager I have ever worked under. She is always supportive and understanding. I rarely find myself in a situation where she doesn’t know the answer and if she doesn’t it never takes her long to find it.

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“I have already learned so much from her and continue to do so each day. She genuinely cares about the well-being of all our customers and staff. Honestly, she is a breath of fresh air.”

Commenting on the win, Thompson said: “I was speechless when I realised I had won the Care Manager of the Year Award, anybody that knows me, knows it is not often I am lost for words. I always give 100% and I have high expectations of myself and my team.

“Our customers receiving the highest level of quality care and support that they need and deserve is very important to me, it is my passion and my motivator, it is why I came into the care sector all those years ago. If I am honest, I believe I am just doing my job, but it is truly lovely to know that people recognise my efforts and appreciate them.”

Tracey Tonge, who has worked at Bluebird Care Scarborough since October 2020 was crowned Team Member of the Year. Tonge was praised for her positive attitude and willingness to go above and beyond for customers.

Related: Care Franchises – Search Franchise Reviews Directory

She said of her win: “I was very shocked to hear I had been nominated, I really enjoy the role I do, and find it comes natural to me. To find out I won the award was amazing I was totally lost for words. Since starting at Bluebird Care Scarborough I feel like I have grown stronger as a person and very much enjoy my work which is a different role for me as I worked in retail for most of my life.

“I would never see myself going back to retail as this role suits my caring nature, and I really enjoy my job here.”

Sharron Rogers won Bluebird Care Scarborough’s Care Assistant of the Year Award. She has worked as a Care Assistant since July 2020, having never worked in the care sector before.

The care assistant was recognised for her outstanding work, particularly with customers with dementia who are often more resistant to support.

Related: Bluebird Care Franchise

Rogers said: “I was shocked and taken a back when I won this award, I didn’t realise that people thought so highly of me and the care and support I provide. I just love my job and it is a privilege to be able to give light to people when they really need it.

“My career has always been in engineering, I never thought I could be a Care Assistant. I left engineering a year ago and joined Bluebird Care Scarborough and I’m really glad I made the change.

“I always want to do more and help our customers in any way I can, making a positive difference to their day is very important to me.”

By SARAH CLARKE

Source: Home Care Insight

From engineering to home care: One franchisee’s story of building a care business

March 18, 2021

Sukhi Dhillon, director and franchise owner of In Home Care’s Hertford branch, discusses his journey into the care sector, supporting the local community, and the impact of Covid-19.

 
When it comes to our loved ones, we want only the best care for them. Care that enables them to have the support they need, but also keep their support network of family and friends around them. Unfortunately, modern life being the way it is means that it is not always easy to be physically “there” to support them, particularly during the last year with Covid-19.

I have lived in the Hertford area for many years, and I wanted to make a genuine difference to the lives of people in the community. So, when I was presented with an opportunity to start a business which supports and cares for individuals within their own homes, I felt that it was a natural step for me to take.

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I have not always worked in care – I graduated with a BEng (Hons) in Electronics Engineering from Middlesex University and began working as an engineer. However, I soon found myself transitioning into sales and marketing, which enabled me to gain solid, in-depth knowledge of how businesses operate, albeit in a hugely different sector to the one I am in now.

During my marketing days, I held several project manager roles, spanning industries from defence and government IT, through to finance and what we have now come to understand as video conferencing. Most recently, I was employed within the fire safety sector. I also studied part-time for an Executive MBA at the University of Hertfordshire.

Having such a varied background in a multitude of industries has allowed me to understand where my passion truly lies. I reached a stage where I wanted to run my own business, but starting up in the technological sector brings with it weighty initial costs and the risks are just as high. It is also important to do your research carefully – being familiar with an industry does not necessarily mean it is where your passion lies and there is also the danger of entering a market which has low growth potential.

Working with a franchisor vastly reduces that risk. Through a franchisor, entrepreneurs can work alongside industry experts and learn from their experiences, with access to a solid, proven business and brand. They are the ones who know first-hand what it is like to build a business in that specific sector and are just as committed to developing the local franchise as the franchisee is.

In 2019, I had the opportunity to become In Home Care’s first franchisee, covering Hertford and the surrounding communities. From the beginning, I was made to feel part of the In Home Care family, with plenty of support and ideas from the founders based on everything they had learnt in building the company since 2011, and the staff at the head office which I visited before formally committing.

Related: Care Franchises – Search Franchise Reviews Directory

Then, of course, Covid-19 hit. Like most businesses, we have had our fair share of difficulties: families fearful of the spread of the virus began stopping their care packages or had been furloughed so they were able to look after their loved ones themselves. As a new care provider, we were also ineligible for funding from local governments and the NHS, making it even more challenging to bring in new customers.

It has also been a challenge to bring in new carers during the pandemic. For those not furloughed, work has remained one of the few constants during this time and so it was only natural that few people were comfortable in changing roles with all the uncertainty around.

With the continuing support of the directors, we weathered the storm. We used the lockdown periods to invest in our team of existing carers and office staff, with our objective being to deliver the highest standard of care we possibly can. This has quickly become an integral part of our company culture, with success clearly reflected in the number of referrals we have received from other industry professionals and the reviews from our customers.

If I could pinpoint one lesson I have learnt as a franchisee, it is that a ‘team’ extends far beyond the people doing the day jobs; it includes the other healthcare professionals we work with, businesses on our doorstep also offering services to the elderly, and of course, the customer and their support network. Only by collaborating closely together can we achieve what we set out to do.

Make no mistake, franchising – and indeed running your own business – is not for everyone and it does take a great amount of work. It is essential for prospective franchisees to choose carefully and be sure beyond doubt that they are entering an industry they are truly passionate about, with a company they feel they can trust.

The team I referred to earlier also encompasses other franchisees within the network. Knowing how they have overcome obstacles that most new franchisees will encounter, like the ones I have alluded to, not only acts as an inspiration but also aids the new franchisee in theirs and their team’s own development.

Lastly, and probably most importantly, franchising is there to be enjoyed. Yes, there will be challenges, but the sense of pride and accomplishment when the positive reviews start coming in is difficult to rival.

In Home Care has grown significantly during the past 18 months. From me as the first franchisee there are now franchises covering Essex, North London, West Sussex, with others opening closer to our own office – and I personally cannot wait to see them prosper as we have here in Hertford.

By SARAH CLARKE

Source: Home Care Insight

Heritage Healthcare welcomes new franchise office in Coventry

March 15, 2021

Home care provider Heritage Healthcare has welcomed a new franchise office for 2021.

Heritage Healthcare Coventry has opened its doors and is ready to deliver care and support to individuals living in Coventry, Rugby and the surrounding areas.

 
The service will deliver personal care, companionship, domestic help and complex needs services to older individuals or those needing extra support at home to live independently.

Heritage Healthcare Coventry is led by franchisee, Ozichi Johnson (pictured), who will also be the Registered Manager for the service.

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Prior to launching a Heritage Healthcare office, Johnson worked as a specialist and registered nurse.

She has worked in various settings, including NHS hospitals and nursing homes, where she developed management skills and an understanding of good practice that promotes independence and advocacy.

“We are totally committed to providing an excellent service to our Service Users,” Johnson said. “We place the rights of our Service Users at the forefront of our aims and objectives and seek to advance these rights in all aspects of the services we provide and encourage our Service Users to exercise their rights to the full.”

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Heritage Healthcare first opened in 2008 with home care offices in Guisborough and Cleveland, before launching into the franchise sector in 2013.

Michelle Fenwick QFP, director of Heritage Healthcare Franchising, said: “We are delighted to see a new Heritage Healthcare office open to allow more people access to vital care and support.

“The pandemic has highlighted the importance of the care sector, ensuring people to feel safe at home during uncertain times and allowing those recovering from coronavirus to return home.

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“Ozichi will be part of our franchise network of experienced business owners who are dedicated to providing high-quality care to local communities. We are looking forward to seeing the success she will achieve in the coming years and supporting her to develop her business across Coventry.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home shortlisted for four Encouraging Women into Franchising awards

February 23, 2021

Right at Home UK has received four nominations for this year’s NatWest Encouraging Women into Franchising (EWiF) Awards.

 
The home care provider has announced that its chief operating office Lucy Campbell has been shortlisted for Woman Franchisor of the Year, having also won the coveted accolade in 2020.

Meanwhile, Sam Wright, managing director and franchise owner of Right at Home High Wycombe and District, is shortlisted in the Woman Franchisee of the Year category.

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Wright opened Right at Home High Wycombe and District in July 2017 and less than two years later, it was rated ‘Outstanding’ by the Care Quality Commission in its first full inspection.

In addition, National People and Brand Development manager, Heather Keep, who is responsible for Right at Home’s marketing, training and recruitment offering, is shortlisted in the Woman Franchise Employee of the Year category alongside Susie Long, registered manager of Right at Home High Wycombe and District.

The news follows the announcement that Right at Home won its fourth Best Franchise Award last week.

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Right at Home UK CEO, Ken Deary, said: “On behalf of the Right at Home network, I’d like to congratulate our finalists Lucy, Sam, Heather and Susie.

“I’m delighted our finalists have achieved the recognition they deserve. The past year has seen our clients rely on our services like never before and our network has worked around the clock to ensure we continue providing the highest quality care and support.

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“Sam and Susie are doing an outstanding job supporting their vulnerable clients to stay safe at home during the pandemic, and at national office, Lucy and Heather ensure our network of franchise owners have all the tools, guidance and resources they need at their finger-tips, so they can concentrate their efforts on their clients and staff.

“I wish all four of our finalists the very best of luck.”

The national will take place virtually on the evening of March 11.

By SARAH CLARKE

Source: Home Care Insight

Home care giant Bluebird Care appoints new managing director

February 16, 2021

National home care firm Bluebird Care has announced the appointment of a new managing director who used to work for Four Seasons Healthcare and now sees home care as ‘the future of social care’.

 
Phil Pegler has joined Bluebird Care – one of the leading national brands in the home care sector with over 220 franchise offices across UK and Ireland – after working for Four Seasons Healthcare, where he was interim programme director.

Mr Pegler replaces Wayne Smith, Bluebird’s finance director, who was acting interim managing director during the last year.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Home care helped my family ‘stay in their own homes for longer’

Mr Pegler has worked as a care leader since 2011 – when he joined the home care provider Carewatch, as group chief executive and sees home care provision as ‘the future of the social care sector’.

Phil Pegler said: “I’ve seen on a personal level how home care services have enabled members of my family to stay in their own homes for longer and, more importantly, safely. This has given me a very useful insight into how good home care should be delivered and the benefits it can bring to so many people.

“Bluebird Care has over 30 offices rated as ‘Outstanding’ by the Care Quality Commission (CQC). This is an impressive achievement and is something I am keen to help our franchisees build upon.

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“I look forward to working closely with the Franchise network to help drive the business to achieve even bigger things.”

He added: “Bluebird Care has expanded its customer offering into areas of live-in care, specialist dementia care and end of life care services across many locations. I truly believe that Bluebird Care is now well placed to expand its reach even further across the UK and Ireland.”

Jennifer Sheets, chief executive and president of Caring Brands International, which owns Bluebird Care, said: “We are absolutely delighted to welcome Phil to Bluebird Care. He brings a wealth of experience, along with passion and huge insight into both the care sector as well as the franchise model.

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“It is a very exciting time to be joining us – all of the team at Bluebird Care have shown immense commitment and focus during this pandemic. I especially want to thank Wayne Smith, finance director, for all his guidance and governance over the last year while acting in the interim managing director role.

“The resolve and persistence the Bluebird Care team has demonstrated positions us quite favourably for continued growth in the UK and Ireland.”

Article By: Angeline Albert

Source: Home Care

Right at Home branch recognised as UK Business Hero

February 2, 2021

Launched the British Chambers of Commerce, the UK Business Heroes 2020 campaign recognises the UK businesses that are going the extra mile to support their local communities during the ongoing pandemic.

 
The team at Right at Home South Cheshire was nominated by the South Cheshire Chamber of Commerce for the “high quality, person-centred support” it provides its clients.

Ben Selby opened Right at Home South Cheshire in 2017, with the aim of improving quality of life for his Clients and their families.

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The provider, which was rated ‘Outstanding’ following its last CQC inspection in 2018, now supports over 70 Clients across Nantwich, Crewe, Alsager, and Sandbach, and is expanding its coverage to Middlewich and Holmes Chapel.

Speaking on the nomination, Selby said: “I am so proud of the team and the exceptional efforts they have gone to, ensuring our Clients are safe, supported and connected with their family and friends throughout the pandemic. They have truly gone above and beyond to provide the best possible care and support to our Clients so it’s fantastic to see their hard work recognised. Thank you to the South Cheshire Chamber of Commerce for the nomination. It really does mean so much to us.”

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Nominating the Right at Home South Cheshire team, a member of the South Cheshire Chamber of Commerce said: “Can I please nominate Ben Selby and Right at Home for the local hero nominations. They completely changed the way they operated, took on NHS contracts to get patients back into their homes during COVID and went above and beyond to make the vulnerable in the community safe during lockdown.”

“I interviewed Ben about a month ago and was really impressed by everything they put in place so quickly that I really do feel his team deserve recognition for all the good work in the community that they’ve done.”

Related: Right at Home Franchise

By SARAH CLARKE

Source: Home Care Insight

Bluebird Care’s first-ever care assistant becomes franchise director

January 25, 2021

Bluebird Care’s first-ever care assistant has climbed the ranks to become a director of a franchise.

 
Allen Vanderwyk-Coyne joined the business in 2006 as care assistant for Bluebird Care Mid-Staffs, the provider’s first franchise.

He has spent the last 14 years cultivating his career to take him to the top of the company and describes buying the franchise as a “dream come true”.

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“I am Bluebird Care through and through. Starting as the first franchise Care Worker 14 years ago, to now buying the business, is an absolute dream for me. I have worked in the care sector for around 27 years. I still love it as much today as I did when I first started,” Vanderwyk-Coyne said.

“Bluebird Care has afforded me so many opportunities to advance my career and I am so grateful to be the Director of Bluebird Care Mid-Staffs. I would recommend Bluebird Care to anyone looking for a meaningful and rewarding career.”

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Victoria Brown, franchise development manager at Bluebird Care, added: “We were delighted to award Allen the franchise. The operational knowledge he has gained over the last 14 years, coupled with his commitment to the brand, and motivation to deliver outstanding care in his community, will no doubt be the driving force behind Allen’s continued success.

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“As franchisor, we will continue to provide him with our award-winning support in all aspects of the business, now as a franchisee. From finance, business systems, IT, to field-based marketing, business development and quality assurance, we pride ourselves in offering continuous learning and development plans for our franchisees, plus initial training to give our franchisees the detail, knowledge, and assurance to set up and run the business.”

By SARAH CLARKE

Source: Home Care Insight

Caremark franchise trials robots to tackle loneliness

January 22, 2021

A Gloucestershire home care provider is helping to alleviate isolation and loneliness during the pandemic by offering a robot which acts as a companion.

 
Caremark Gloucestershire is trialling ‘Genie’, a voice-activated robot designed to offer connectivity and support to older people.

Developed by Bristol-based care technology company Service Robotics, the GenieConnect service provides free video calling, welfare video monitoring with alerts, entertainment and access to online shopping and remote medical support.

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During the trial, Genie is being used to allow Caremark customers to speak to and see their friends and family.

Mike Folkes, managing director of Caremark Gloucestershire, said: “Since the first national lockdown in March, even though our carers were still able to support customers in their own homes, it was clear that people were struggling with the isolation.

“Friends and family were not permitted to visit and even though some people were able to do video calls with their loved ones, there were many more who did not have, or understand, the technology.

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“We began looking for solutions and GenieConnect seemed perfect because it was created specifically with older people in mind.

“We are the only home care company in Gloucestershire taking part in the trial and we’re already delighted with how successful it has been.”

GenieConnect was the brainchild of Service Robotics founders Rob Parkes and Tim Morgan. They have elderly parents who found themselves living alone after losing their respective partners, so after seeing first-hand how quickly a full and happy life can become lonely, Rob and Tim decided to use their innovation, skills, and experience to create the service.

Related: Caremark Franchise

Whilst initially aimed at older adults, it is now also being used by a range of people experiencing feelings of isolation and loneliness.

Folkes added: “Ultimately, Genie will be able to do so much more and working in partnership with Service Robotics, we’re very excited about the long-term benefits of using this technology.”

Service Robotics CEO and co-founder Rob Parkes said: “One of the commonest fears of older adults is that something will happen, they’ll be incapacitated some-how, and nobody will know. By using Genie’s check-in facility, we can offer peace of mind.”

By SARAH CLARKE

Source: Home Care Insight