Caremark franchise trials robots to tackle loneliness

January 22, 2021

A Gloucestershire home care provider is helping to alleviate isolation and loneliness during the pandemic by offering a robot which acts as a companion.

 
Caremark Gloucestershire is trialling ‘Genie’, a voice-activated robot designed to offer connectivity and support to older people.

Developed by Bristol-based care technology company Service Robotics, the GenieConnect service provides free video calling, welfare video monitoring with alerts, entertainment and access to online shopping and remote medical support.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

During the trial, Genie is being used to allow Caremark customers to speak to and see their friends and family.

Mike Folkes, managing director of Caremark Gloucestershire, said: “Since the first national lockdown in March, even though our carers were still able to support customers in their own homes, it was clear that people were struggling with the isolation.

“Friends and family were not permitted to visit and even though some people were able to do video calls with their loved ones, there were many more who did not have, or understand, the technology.

Related: Care Franchises – Search Franchise Reviews Directory

“We began looking for solutions and GenieConnect seemed perfect because it was created specifically with older people in mind.

“We are the only home care company in Gloucestershire taking part in the trial and we’re already delighted with how successful it has been.”

GenieConnect was the brainchild of Service Robotics founders Rob Parkes and Tim Morgan. They have elderly parents who found themselves living alone after losing their respective partners, so after seeing first-hand how quickly a full and happy life can become lonely, Rob and Tim decided to use their innovation, skills, and experience to create the service.

Related: Caremark Franchise

Whilst initially aimed at older adults, it is now also being used by a range of people experiencing feelings of isolation and loneliness.

Folkes added: “Ultimately, Genie will be able to do so much more and working in partnership with Service Robotics, we’re very excited about the long-term benefits of using this technology.”

Service Robotics CEO and co-founder Rob Parkes said: “One of the commonest fears of older adults is that something will happen, they’ll be incapacitated some-how, and nobody will know. By using Genie’s check-in facility, we can offer peace of mind.”

By SARAH CLARKE

Source: Home Care Insight

In Home Care opens Chelmsford branch as part of UK expansion plans

January 19, 2021

Home care franchise, In Home Care, has formally opened its first new branch of the year in Chelmsford.

The branch is part of In Home Care’s vast expansion plans, which will see additional locations open in London, Hertfordshire, and in the Republic of Ireland.

 
In Home Care Chelmsford will provide hourly, overnight, and live-in care services for individuals with physical and learning difficulties from February. These services also include tailored dementia care and companionship, as well as elderly care.

Natasha Shillingford, director at In Home Care Chelmsford, said: “I am proud to be overseeing In Home Care’s new Chelmsford branch and excited to be aiding vulnerable people in our community. In Home Care is a company which really does have care at its heart – we believe that everyone is entitled to the best possible support and that includes the carers who come to work for us.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“The Covid-19 pandemic has shown just how vital home care is for people requiring a little extra support, and provides reassurance to their family members and friends who may not be able to visit during lockdown. Our carers can carry out tasks such as managing personal care and assisting with medication, through to companionship and even taking care of the home or pets.”

Related: Care Franchises – Search Franchise Reviews Directory

In Home Care co-founder Claire Simmons (pictured) added: “It has been a monumental 12 months for In Home Care and we’re proud to be bringing our support services to the communities in and around Chelmsford. We have a great team working with us across our network and are looking forward to welcoming our new customers and carers to the In Home Care family.”

Since being founded in 2011, In Home Care has grown significantly, with more than 180 staff and seven franchises in total already completed, spanning Hampshire, West Sussex, Surrey, and Hertfordshire.

By SARAH CLARKE

Source: Home Care Insight

Home Instead is UK’s No.1 franchise firm for 2021

December 21, 2020

Home Instead Senior Care has been named the UK’s number one franchise business for 2021.

The Elite Franchise Top 100 league table which ranks the country’s top 100 franchises, has chosen home care firm Home Instead for its top spot – a position it has been honoured to hold for three out of the four years the league table has been published.

 
The ranking is based on the quality of support the group gives to franchisees, its financial performance, the scale of the business and the contribution made to local communities.

Home care providers Bluebird Care, Right at Home and Caremark also made it high up the league table – ranking in 8th, 14th and 16th place respectively.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Founded in the US, Home Instead opened in the UK 15 years ago. The home care group has over 200 offices across the UK, providing care to more than 21,000 clients. It employs around 13,000 people.

Home Instead has also been named franchisor of the year at the British Franchise Awards, sponsored by HSBC.

Ruth Brown, Home Instead’s Business Development Director, said: “We are honoured to have been named the Gold Franchisor of the Year. This award is very special, but to win it in 2020 feels extra special as it’s been such an extraordinary year.

Related: Care Franchises – Search Franchise Reviews Directory

“This accolade is down to the hard work and commitment of so many people, such as our 60-strong team at the National Office, as well as our franchise owners and their amazing ‘caregivers’.

“And we could not accept this award without thanking the many clients and their families who entrust their care to us.”

The home care provider’s entry focused on their belief that ‘in-home care’ should now be considered the default norm. The group emphasised the support they have given their franchise owners, who faced many new challenges in lockdown during the COVID-19 pandemic.

Related: Home Instead Senior Care Franchise

Home Instead is now seeking new franchisees ‘with unclaimed territories still available across the UK’, as well as a small number of resales.

Andy Brattesani, UK Head of Franchising at HSBC, said: “Home Instead Senior Care impressed the judges with its heavy focus on the wellbeing of their franchisees and caregivers.”

Article By: Angeline Albert

Source: Home Care

Home care franchise extends to Barnard Castle

December 8, 2020

A MULTI award-winning home care brand, will soon be delivering care to the residents of Barnard Castle and beyond.

Paul and Jo Hamilton are the proud owners of the Blossom Home Care franchise territory, covering Teesdale and Weardale and they will shortly be opening their doors.

 
Based on the Harmire Enterprise Park in Barnard Castle, the couple are looking forward to delivering the quality care for which Blossom is renowned.

Married 27 years, the couple were born near Darlington where they still live today.

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Jo works as an NHS community staff nurse and has 12 years’ experience and knowledge of coordinating and delivering care in the community as well as liaising with other healthcare professionals in the multi-disciplinary team.

She also recognises the importance of patients staying in their own home where they feel safe and comfortable.

It was while Jo was working as a community staff nurse that she first became aware of Blossom Home Care as highly trusted and reliable in the delivery of quality care.

When Jo and Paul met John and Fiona Leggott, owners of Blossom Home Care Ltd., they quickly realised that they all shared the same values, standards and work ethics.

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“Blossom Home Care Teesdale & Weardale will offer home care to the elderly as well as other adults with home care requirements”, said Jo.

“We enable the people we care for to remain living in their own home with a holistic approach to care that ensures we fully meet their needs.

“A 50-minute minimum call also means our carers have time to interact with clients and do all the things that really matter to them and us.”

Paul and Jo are committed to ensuring that client needs are at the centre of everything they do and to achieving the same high-quality care standards in their territory that have been achieved by Blossom Home Care Ltd over the last five years.

They are pleased and proud to be part of the Blossom Family and are looking forward to demonstrating how Blossom’s commitment to care quality and standards set Blossom Home Care apart from the rest.

By Hannah Chapman

Source: Darlington And Stockton Times

Bluebird Care takes Gold award for ‘game-changing’ marketing efforts

December 3, 2020

Bluebird Care has won the Gold Award for ‘Outstanding Franchise Marketing’ at the Approved Franchise Association (AFA) Awards.

The home care provider was recognised for implementing “game-changing” initiatives to improve engagement with potential franchisees and consumers.

 
Bluebird Care said its main website had stagnated, in terms of its visitors, for several years, with little uplift in enquiry or application volumes, so the team wanted to implement some new initiatives.

National marketing manager, Dean Martin, orchestrated the launch of the live chat service, offering visitor engagement across the website 24/7.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The care provider used franchise industry experts to deliver the live chat tool, and generated nearly 20,000 chat engagements in the first six months.

Bluebird Care has also hired three new regional marketing managers, who work on a local basis in branded vehicles to “take marketing to the people”.

The field-marketing experts take regular, programmed face-to-face visits to understand what franchise owners are looking to achieve. They also help identify local PR stories that can generate enquiries, as well as implementing social media recruitment campaigns.

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The judging panel at the AFA Awards commended Bluebird Care on its “committed approach” to marketing.

They said: “Bluebird Care demonstrated strong commitment and good balance to support and grow the franchisees and care for the users of their services. They also demonstrated good use of social platforms, and strong and relevant press/media coverage.”

The judges were also impressed as Bluebird Care reached its marketing targets well ahead of schedule. Within six months of the new National Marketing Strategy implementation, it had already completed its marketing aims for the year. Since 2019, Bluebird Care has successfully increased website traffic by 230%, customer enquiries are up by 340% and applications to jobs at Bluebird Care have increased by 250%.

Related: Bluebird Care Franchise

Marketing and Communications director at Bluebird Care, Hannah Banfield, said: “We are honoured to win the AFA Award for our outstanding franchise marketing. It was also great to be highly commended for our franchise support. This year has undoubtedly been a challenge, however, thanks to a great team and an innovative strategy we have been able to market our care services more effectively than ever.”

Bluebird Care was also highly commended in the ‘Best Franchise Support’ category at the AFA Awards.

Source: Home Care Insight

National award for Wirral home care owner Catharine Chalton

November 3, 2020

A WIRRAL home care company owner has picked up a national business award for leadership, mentorship, and business acumen.

 
Catharine Chalton, who owns Home Instead Senior Care Wirral, has been named Woman Franchisee of the Year 2020 in the Encouraging Women into Franchising (EWIF) awards.

EWIF is a not-for-profit organisation, providing advice and guidance to women looking for a route into the franchise industry. Their mission is to educate, inspire and empower women considering or involved in franchising through a network of Ambassadors.

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Catharine’s Wirral business is part of the Home Instead national franchise network which has 224 offices across the UK.

Catharine opened her home care company in 2007 with husband Mike and was recognised by the organisation for excelling in her role as both a franchisee and a representative for franchising.

Catharine has served on the board of the British Franchise Association since 2013. She is also highly active in her local community, with her office running their own charitable arm “The Wirral Care Foundation”, which supports small, local initiatives who may otherwise struggle to get

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Last year her Home Instead office achieved its highest ever turnover, with a team of 180 staff. The year also saw them deliver their millionth hour of care.

The award was presented to her by Amy Thomas, from McDonald’s Franchise Recruitment and Reputation, during a virtual ceremony.

Her office was awarded an ‘outstanding’ rating in 2019 by the Care Quality Commission (CQC), the regulator of care providers in England.

Chief executive of Home Instead, Martin Jones said: “Catharine is certainly a deserving winner for EWIF’s Woman Franchisee of the Year.

“I am very proud of her achievements and outstanding contribution to the Home Instead network, and the broader franchising sector.

Related: Home Instead Senior Care Franchise

“Congratulations to Catharine!”

Catharine commented: “I am overwhelmed and thrilled to have won this award.

“It means so much that I’ve been recognised, not only as a business owner, but as a woman who has had an influential effect on the British franchising industry.

“I’m proud to be a franchisee of Home Instead and to represent them through this prestigious award.”

By Craig Manning

Source: Wirral Globe

Radfield Home Care creates new senior role to support growing network of franchise partners

October 5, 2020

National home care provider Radfield Home Care has announced the appointment of a new operations director.

 
Neil McPherson joins the company with a background in finance and business development to support its franchise partners, oversee the development of individual business franchise businesses and direct the growth of the nationwide network.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The operations director role is a new role for Radfield Home Care and has been developed with the primary objective of helping franchise partners maximise their returns, whilst continuing to deliver high quality care to clients.

Related: Care Franchises – Search Franchise Reviews Directory

Commenting on his appointment, McPherson said: “I am really excited to join the Radfield family and be a part of its, already successful, journey. The organisation’s values, ethos and carer-centric approach to care delivery really appealed to me and I am excited to work with the support team to continue to add value for franchise partners, as well as ensuring franchise partners are achieving growth and returns that exceeds their expectations”, Neil explains.

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Franchisor and co-founder, Dr Hannah MacKechnie, said: “Neil will be a welcome and complimentary addition to the support team. Neil’s appointment will also enable myself and my brother and co-founder, Alex to focus on future projects that will enhance our franchise support offering, drive nationwide client awareness and introduce new income streams for franchise partners.”

Radfield Home Care operates 15 locations across the UK, providing over 200 jobs, and plans to double its workforce this year.

By SARAH CLARKE 

Source: Home Care Insight

Good Oaks launches new franchise in East Dorset

September 8, 2020

A NEWLY launched care home franchise says it aims to bring 40 jobs to the area over the next year.

Good Oaks East Dorset is led by co-founders, Sam Jones and Adam Downer and has been fully registered with the Care Quality Commission.

 
It will provide care in people’s homes throughout Wimborne, Ferndown, West Moors, Ringwood and surrounding areas – giving options for both visiting and live-in care.

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Sam said: “In the current Covid-19 crisis, the role that carers play in our community is more vital than ever before. Carers provide a lifeline for elderly and vulnerable people, who rely on their assistance to be able to stay in their homes. It is fantastic that this is being recognised.

“This is an important time for all home care businesses and we are excited to be playing our part in combating Covid-19 by increasing the capacity for home care in our local area. We are confident that we will bring 40 jobs to the area in the next year.”

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Adam added: “My career in care began when my father became very unwell. I saw the amazing care that he received and started working in home care so that I could give others that same care. Sam and I believe that quality care starts with a careful recruitment process and robust, ongoing training for our carers.

“This protects and enhances the quality of our premium service: the standard of care we would all want for our own loved ones.

“Good Oaks East Dorset works closely with doctors, district nurses, physiotherapists and occupational therapists. We act as the focal point to coordinate and provide the best possible solution for our clients’ wants and needs.”

By Katy Griffin

Source: Salisbury Journal

Right at Home to launch two new franchise territories

September 4, 2020

Right at Home UK is set to add two new franchise territories to its growing network of more than 60 offices across England and Wales.

 
Three new franchise owners have completed their training programme at the provider’s head office in Merseyside and are preparing to introduce Right at Home services to the Aylesbury Vale & Chiltern and Chichester & Bognor Regis territories.

Giles Ellerton, who will run the Aylesbury Vale & Chiltern office, left a successful corporate career with BT to follow his ambition to build his own care business.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

He said: “I have had a positive personal experience of home care as a family member, having seen what a difference it’s made to my 92 year-old mother.

“Right at Home has, from the start, demonstrated a rare combination of a deep passion, always going the extra mile to ensure the best care for clients, as well as a genuine shared partnership with franchisees, supporting and collaborating with us to make a successful and sustainable growing business, delivering the best in class care.”

Related: Care Franchises – Search Franchise Reviews Directory

Husband and wife team Nathan and Natalie Jane East, from West Sussex, are preparing to meet the high demand for quality care and companionship in their home territory of Chichester & Bognor Regis.

Their interest in Right at Home arose from Nathan’s former role in online recruitment for care staff.

Natalie Jane – a former director at Harper Collins – will use her experience to lead operations and compliance in the business, whilst Nathan will focus on attracting Clients and recruiting high calibre staff.

Related: Right at Home Franchise

Natalie said: “Our goals coming into home care have always been to provide a quality local service to our community; to be a trusted partner and be transparent in everything we do.

“We decided on Right at Home because of the network’s focus on trust and quality in everything it does. The many awards and accolades are testament to a network working together and getting it right.”

Commenting on the launch of the new territories, Right at Home chief operational officer Lucy Campbell said: “We are delighted to welcome Natalie Jane and Nathan and Giles into the Right at Home family – it’s been a pleasure to work with them on their initial training; and we’re looking forward to supporting them as they embark on an exciting new journey as providers of quality care.”

By SARAH CLARKE

Source: Home Care Insight

Visiting Angels doubles turnover to £2 million in six months

August 24, 2020

Home care provider Visiting Angels has announced that its first UK franchise has doubled its turnover to £2 million in just six months.

After breaking the £1 million mark in February, the Sheffield-based office has doubled in size and now provides over 1,750 weekly hours of care to its clients.

 
Visiting Angels managing director Dan Archer says he is “thrilled” with how much the business has grown.

“When we launched in 2017, we projected a million-pound turnover in year three. So, to achieve that, smash through it and double it within six months is astounding,” he said.

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“It just goes to show that despite the recent economic uncertainty, it is possible to grow a profitable business in the care sector with the right team. It also indicates that our ‘carer-centric’ approach, where we put our carers at the heart of the business, is the right thing to do. It is an incredibly proud moment indeed.”

Established in the US in 1998, Visiting Angels is one of America’s largest care franchises, with over 600 offices operating in five countries.

Archer was the first to bring the brand to the UK and, upon its launch in 2017, Visiting Angels described itself as the nation’s first ‘carer-centric’ in-home care provider.

This approach includes offering care workers a minimum wage of £10 per hour with guaranteed annual increases, a generous mileage allowance, regular car servicing and valeting, and a mobile phone.

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The company now has six branches dotted around the UK.

Commenting on the milestone, Gareth Redmayne, who launched Visiting Angels South Hertfordshire in September 2019, said: “The first milestone was a great achievement – this second one is excellent.

“What makes this achievement extra special is how I, along with the rest of the UK network, can envisage where our business is heading and how far we can take it in the future. Having something like this to strive towards is extremely inspiring.”

The Sheffield branch has recently been awarded the ‘Best International Franchise’ at Visiting Angel’s annual conference in Philadelphia, after becoming the fastest-growing office in the brand’s history.

By SARAH CLARKE

Source: Home Care Insight