Home care provider achieves bfa upgrade following five years of ‘significant’ growth

March 2, 2022

Home care provider Visiting Angels has announced it has been upgraded to Associate Membership by the British Franchise Association (bfa) after witnessing “significant growth”.

Having joined the bfa in 2018 as a Provisional Member, Visiting Angels’ pilot franchise in Sheffield has grown to more than 80 carers, over £2 million turnover and 2,000 weekly hours of care.

Headed up by Dan Archer (pictured), who brought the American brand to the UK in 2017, the franchise network has now expanded to over 20 operational locations.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

A brand’s bfa membership level is dependent on criteria such as the age and size of the franchise.

Fundamentally, all ‘Full’ and ‘Associate’ members of the bfa must meet four key criteria to upgrade from Provisional status.

Franchisors are expected to demonstrate how they meet these standards and provide evidence that the business is viable, franchisable, ethical and fully disclosed.

To be satisfied the franchisor has met the standards, the bfa contacts every franchisee for feedback on the support provided by the franchisor and is given access to all financial records to confirm the network’s success.

Related: Care Franchises – Search Franchise Reviews Directory

Commenting on the bfa upgrade, Archer said: “Visiting Angels’ upgrade to Associate Membership of the bfa highlights our commitment to continuing to expand our footprint, placing carers at the heart of everything we do. From business operations to company structure, values and mission, Visiting Angels is the first brand in the UK to truly celebrate and defend the incredible work and sacrifice of our country’s carers.

“The pandemic has exposed so many gaps and issues that are fundamentally wrong within the industry, but by continuing to move our brand forward in ways such as this and pioneering concepts that are long-overdue, we are giving a voice to areas of the industry that must be heard in order for it to evolve.”

The upgrade to Associate Membership comes after a successful 2021 for Visiting Angels. As well as the brand being recognised as one of the top three emerging franchisors in the UK at the HSBC bfa Franchisor of the Year Awards, the provider entered the Elite Franchise Top 100 league table at position 62.

Visiting Angels was also named a finalist in the Business Initiative of the Year category at HCI’s Leaders in Care Awards.


Source: Home Care Insight

Home Instead launches new franchise in Belfast, creating 50 jobs

February 24, 2022

Home Instead UK has opened a new office in Belfast, creating 50 new jobs in the area.

Roger and Louise McLaughlin (pictured) have set up the franchise on Lisburn Road and want to use their own experiences of caring for older relatives as an inspiration to help other families in the city.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Roger said: “My gran lived with my family when I was a child. We only wanted the very best for her and my mum cared for her every day. It can be tough giving a loved one support 24 hours a day; getting professional care can ensure that the time you spend together is quality time.”

A qualified radiographer, Louise brings to the business her clinical experience and knowledge of common physical pain-points faced by the elderly, while Roger will use his experience in finance and operations in the care sector to run the business.

Related: Care Franchises – Search Franchise Reviews Directory

Louise said: “Roger and I are determined to make the process simple by working closely with clients and their families to get an understanding of their care needs and how we can make a difference. In my current role as a healthcare professional, I see the challenges that some older adults face every day. Some older patients don’t have someone to take them to an appointment or pick them up, waiting hours for ambulance transport or having to struggle taking public transport alone. For many, care is the salvation for living a healthy, happy and safe life at home.”

Related: Home Instead Senior Care Franchise


Source: Home Care Insight

First Right at Home UK branch awarded second Outstanding rating

January 31, 2022

Right at Home Maidenhead has become the first franchise in the network to be awarded a second Outstanding rating by the Care Quality Commission (CQC).

The service has maintained its rating from its last inspection in May 2019, achieving ‘Outstanding’ for being responsive and well-led.

MP Theresa May visited the office to celebrate the company’s achievement. She said: “I saw first-hand from my visit how much the team at Right at Home care about their clients and it is great to see their hard work recognised.”

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

In its report, the CQC praised staff for working effectively as a team to improve care and ensure people were safe.

The report said: “The service embraced continuous improvement in their care approach to enrich people’s lives. The service had an excellent workplace culture for staff. Staff feedback was overwhelmingly positive.”

The outcomes of care people received were also considered outstanding.

Related: Care Franchises – Search Franchise Reviews Directory

The CQC continued: “The support people received enabled them to reach their maximum potential. Care plans were very person-centred and contained detailed information of how to support people in the best possible way. There was a robust complaints system in place which included lessons learned from prior concerns. The service actively worked to promote social inclusion, prevent social isolation and encourage people’s independence within the community.”

Related: Right at Home Franchise

Commenting on the achievement, owner of Right at Home Maidenhead, Scott MacRae, said: “I am delighted that we have been recognised as Outstanding once again. This is due to the team and all our hard work and the outstanding care we have provided over the last couple of years through exceptionally tough times. I’m really proud of them all.”

Right at Home was launched in the UK in 2010, with the first franchise office opening in Sutton a year later.


Source: Home Care Insight

Devon home care provider begins franchising journey, nearly two decades after launch

January 28, 2022

Family-run business CareYourWay has launched its franchising strategy, after nearly two decades of providing home care in the South West of England.

The company, founded in Devon in 2006, said it is planning to open at least two offices in the coming months, including in Hertfordshire and Wales.

Franchise operations director Sarah Sabater (pictured left), said: “Throughout our near two decades of service, we have been humbled to change so many lives and to work with such talented, incredible people. We have taken a long time to truly prove our business model, continuing to expand through a recession, and now a pandemic. We have tested our model to its limits in multiple climates and have aspired to grow our network of care to the highest standards at all times.”

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

CareYourWay, formerly known as The Care Company (SW), was rated ‘Outstanding’ by the CQC in 2019 and was recently named Homecare Service of the Year, 2021/2022 (Southwest).

Commenting on the decision to launch new franchise opportunities, Yasmine Sabater, Finance & Business Development director, commented: “When my family took care of my grandmother, who had advanced dementia, it meant that she could remain at home where she was comfortable for the remainder of her life.

Related: Care Franchises – Search Franchise Reviews Directory

“These same family, close-to-heart values has informed our way of care and decision to franchise. We are firm believers in the fact that everyone is entitled to the highest standard of care possible, hence the decision to grow our service.”


Source: Home Care Insight

Essex care company crowned winners at Great British Franchise Awards

January 26, 2022

The owners of Bluebird Care Essex have been awarded a major industry honour at the Great British Franchisee Awards.

Family duo Kevin and Tracey McCormack were delighted to receive the highly sought after title, and the recognition it brings represents a big milestone for the pair in their social care journey.

Bluebird Care Essex provides in-home care throughout Essex. Their ability to succeed, even during the challenges of the Covid-19 pandemic, have seen the duo take on two further Mid and West-Essex franchise territories covering Brentwood and Chelmsford, Essex as well as recent acquisitions in Southend and Rochford.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Reflecting on the pandemic period, Bluebird Care Essex development manager, Lucy McCormack, said: “At the height of the pandemic, many of our customers had fewer visits from family members, which increased their loneliness and isolation. So, we adapted and innovated to grow our Live-In Care service.

“Our customers’ loved ones saw it as a solution to not being able to spend time with them. That improved the quality of life of our customers as well as enhancing our stability as a business. We’ve also applied for our sponsorship licence which will allow us to recruit personnel from abroad as well as domestically, enabling further recruitment and business growth.”

Related: Care Franchises – Search Franchise Reviews Directory

Bluebird Care Essex feels that they have thrived during the pandemic, achieving above-forecast growth and a record turnover this past year.

Through the implementation of a clear strategy, strong guidance, communication and leadership, the leading home care provider has continued to deliver quality care to their customers in Essex.

Related: Bluebird Care Franchise

Speaking of Tracey and Kevin McCormack’s contribution, business development lead at Bluebird Care, Julie Farrow, said: “They’re the embodiment of the wider brand. Since Tracey and Kevin opened their first offices in Redbridge, they’ve expanded and grown into an exemplary multi-site home care provider.”

By Elliot Hawkes

Source: In Your Area

Right at Home UK appoints new CEO

January 20, 2022

Right at Home has announced the appointment of a new CEO to oversee the growth of its UK network up to and beyond 100 franchised offices.

Lucy Campbell, former chief operations officer, has been promoted to the role after six years in the business.

Ken Deary, owner, founder and former chief exec, will retain an active role as chair of Right at Home whilst also stepping up to chair the British Franchise Association (bfa).

Campbell, who sits on the board of the Homecare Association, described the news as a “dream come true”.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

She added: “It’s a privilege to be in a position to play an instrumental role in supporting vulnerable adults at a time when this need has never been more important, due to the current pressures our sector is facing.”

Campbell said her initial five-year goal for Right at Home is to propel the network to 100 UK offices with a combined turnover of over £100 million.

She added that she had been overwhelmed by the response to her appointment from Right at Home’s 70 plus franchise owners.

“It wasn’t long after joining Right at Home six years ago that I realised I wanted to be here for the long haul. It epitomises everything I stand for in terms of values, leadership and culture, so for me it’s a dream come true and an absolute privilege to be given the opportunity to take the business on to the next level, while retaining our position as a leading employer and a brand trusted for consistent quality,” she said.

Related: Care Franchises – Search Franchise Reviews Directory

Deary, who launched Right at Home in the UK in 2010, before opening the first franchise office in Sutton a year later, said the decision to appoint a new CEO was driven both by succession planning for the network, and to allow time to commit to his role as chairman of the bfa.

He said: “Ethical franchising is a real passion of mine, and the British Franchise Association is the original and largest not-for-profit trade association for franchising in the UK, supporting a near £20 billion industry, so for me, this invitation was an honour, and one that I couldn’t pass up.

“Lucy has helped us move so far forward in the business already and I’m confident that she will take the business on to new heights; she’s got so much drive and energy and is really well respected by her peers and the franchise network.”

Related: Right at Home Franchise

Campbell is an award-winning franchisor, having twice received the national EWiF Franchisor of the Year accolade in 2020 and 2021.

She commented: “My vision is very much aligned with the vision that Ken has maintained since he launched Right at Home; to build a home care company based on trust and known for the quality of its services.

“We’ve remained true to our belief that recruiting people who share our values – and are committed to giving our Clients the best possible support to enjoy life and retain their independence – is key to operating a successful franchise brand and achieving sustainable growth.”


Source: Home Care Insight

Home Instead South Lakes’ Will and Judy Clay win Great British Franchisees’

January 17, 2022

The owners of Home Instead South Lakes, Judy and Will Clay have been recognised nationally for their business success.

The Great British Franchisee Awards recognise franchisees’ exceptional performance and business experience, ability to drive business growth, staff retention, customer satisfaction, community involvement, inspired leadership, and franchise involvement.

Awarded as ‘Great British Franchisees’, the pair have been celebrated for the difference their business makes within the community, the care they provide, and how they play an important role in helping the Home Instead franchise network nationally.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The Clays launched their home care company in 2018, providing care across the South Lakes including Kendal, Grange-over-Sands, Kirkby Lonsdale, Windermere and Ambleside.

Since then, they have grown a trusted and reputable company which makes a difference by keeping older people safe at home.

The company was ‘delighted’ to have been rated ‘Outstanding’ by the Care Quality Commission (CQC), the highest possible rating for a care provider, at its first inspection.

Related: Care Franchises – Search Franchise Reviews Directory

They have also received awards from homecare.co.uk, the TripAdvisor of care, with rave reviews of their care placing them in the top 20 regional care providers for three consecutive years.

Additionally, the company strives to give back through various fundraising initiatives including their annual ‘Be a Santa’ campaign which has donated hundreds of gifts to older and isolated people throughout the festive period over the past two years.

Related: Home Instead Senior Care Franchise

“We are so thrilled to have been named ‘Great British Franchisees’,” said Mrs Clay.

“Will and I have put our all into launching this business and we are so proud of the success we have achieved. This award is a testament to our wonderful team and the real difference that they make every day.”

By Savannah Nicholson

Source: The Westmorland Gazette

Blossom Home Care branches out with new Malton franchise

January 14, 2022

Shaun and Emma Reed have taken on the Blossom Home Care franchise for the Yorkshire Wolds area, initially focusing their efforts in and around Malton.

Blossom Home Care provides home care to adults who need it, since being established by John and Fiona Leggott in 2015 in Northallerton, where it now employs about 65 people.

John and Fiona, a registered nurse, then opened another office in Tadcaster which now has a team of almost 50 people, and decided to franchise the service in 2020, with offices also now in Barnard Castle, Durham and Beverley, which currently employs 14 people.

The new Malton franchise has gained CQC approval and employs three people, with six more undergoing training and plans to recruit a total of 25 carers in the near future to meet demand in the area.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Blossom Home Care prides itself on offering a minimum 50-minute visit to clients, with set times and key carers who deliver individualised care plans.

Emma Reed has worked in care most of her life, while Shaun is drawing on past business experience for the new venture.

Together, as the management team, they hope to provide the same high-quality of care that has been achieved by Blossom Home Care elsewhere.

Along with a qualified registered manager, the duo will be working with a team of carers.

They say the recruitment process has been robust, with carers chosen for being caring, passionate, respectful, confident and patient, and possessing ‘exceptional references’ to safeguard clients and offer peace of mind to next of kin.

“We believe in what Blossom stands for and its ethos and values which enable the people we care for to remain living in their own home for as long as possible,” said Shaun.

Related: Care Franchises – Search Franchise Reviews Directory

“It’s a holistic approach to care that ensures we fully meet their needs.”

Emma added: “From my point of view, Blossom’s holistic approach ensures client needs are fully met through the minimum 50-minute call, which gives carers adequate time to deliver care and help the client, without them being pressurised to rush.

“This also reduces the incidence of accidents and falls. Having a minimum of 50-minutes to complete the call also means there is time for social interaction which decreases feelings of loneliness and depression.”

Last year, Blossom Home Care’s Tadcaster and Northallerton offices received the Home Care Team award at York’s National Railway Museum, in the regional finals of the Great British Care Awards.

Founder Fiona Leggott won the Social Care Nurse award, having previously won the outstanding contribution to social care award in 2019.

By Nadia Jefferson-Brown

Source: York Press

Bluebird Care branch reignites Community Grant Scheme to support local groups tackling loneliness

January 5, 2022

Bluebird Care’s South Somerset franchise has restarted its £250 Community Grant Scheme.

The scheme, first launched in 2016, was introduced with the purpose of supporting local groups, charities and organisations that work with older people or address loneliness in the South Somerset area.

This year, the Community Grant has returned once again, with the hope of providing vital support to the local community after a difficult period due to COVID-19.

After shortlisting potential recipients, the home care provider awarded the 2021 grant to Coffee and Care, a support group charity based in Somerton.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Run by volunteers, the group provides a safe environment for vulnerable adults to meet and enjoy each other’s company.

Offering a range of activities for people to get involved with, including BBQs, gardening, and arts and crafts, it encourages members to take an active role in helping run the group.

Throughout the pandemic, Coffee and Care has supplied meals and shopping to the most vulnerable individuals within the local community.

Related: Care Franchises – Search Franchise Reviews Directory

Since this point, the local volunteer organisation has also supported group members booking their COVID-19 vaccinations and providing transportation to and from vaccination centres.

Bluebird Care South Somerset is hopeful that the grant will make a big difference to Coffee and Care.

Related: Bluebird Care Franchise

Reflecting on the relaunch of the Community Grant Scheme, Registered Manager at Bluebird Care South Somerset, Jemma LeGrevese, said: “As a frontline community care company, we have seen first-hand the incredible work that Coffee and Care do to support people. The last 18 months have been incredibly difficult for everyone, and I am so pleased that we are now able to re-start our community grants to do our little bit to help.”


Source: Home Care Insight

Right at Home wins prestigious franchise industry award in hat-trick celebration

December 17, 2021

Right at Home UK swept the board at the BFA HSBC Franchise Awards last week, picking up three national accolades, including the Gold Franchisor of the Year Award.

This year saw the franchise sector’s two leading national awards presented at the same event – the British Franchise Association (BFA)’s annual conference – after their organisers launched a partnership earlier this year.

And after picking up the WorkBuzz Best Management Franchise Award in the morning, the celebrations continued at the gala dinner that evening, when the national support team collected the top-tier Gold Franchisor of the Year Award.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home was recognised for demonstrating resilience, upholding quality standards, committing significant investment and fostering a family-friendly ethos to achieve sustainable growth.

Pip Wilkins QFP, CEO of the British Franchise Association, said: “It was my absolute pleasure to crown Right at Home winners of this award. The Right at Home model is built, as they say, on trust, and the company understands that profitability only comes from being the best at what they do. A truly deserving winner, whose core values set them apart.’’

Related: Care Franchises – Search Franchise Reviews Directory

Right at Home UK’s CEO, Ken Deary, said: “To say I am proud would be an understatement. This award is a true testament to the hard work and dedication that has been demonstrated by the network over the last 12 months. This tremendous achievement is a reflection of our unwavering commitment to upholding franchising standards. It is wonderful to see that the brave steps we have taken to innovate and future-proof our network are receiving this recognition within the franchising industry.’’

Related: Right at Home Franchise

Also at the event, Alistair Shanks, owner of Right at Home Guildford & Farnham and Right at Home Twickenham picked up the Local Focus Franchisee of the Year Award after going the extra mile to make a difference to the lives of staff, clients and members of his local community.

His win comes just two months after he took home the Home Care Initiative of the Year accolade at the Leaders in Care Awards.


Source: Home Care Insight