Home Instead crowned UK’s number one franchise for the fourth time

December 14, 2021

Home Instead has been named the UK’s number one franchise business for the fourth time.

The provider, whose network grew to over 240 franchises this year, topped the HSBC Elite Franchise Top 100 league table for 2022.

The ranking is based on a number of criteria, including support given to franchisees, the scale of the business, financial performance and the contribution made by businesses to the communities in which they operate.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Other home care providers to make the list include Right at Home, Bluebird Care and Caremark, who are positioned in 8th, 12th and 15th place respectively.

Home Instead has topped the Elite Franchise Top 100 list for four out of the five years that it has been published, achieving second position in the 2020 league table.

Commenting on this year’s result, Home Instead CEO Martin Jones (pictured) said: “We are immensely proud to have achieved this, particularly this year.

Related: Care Franchises – Search Franchise Reviews Directory

“Over the past year we have dealt with some of the most challenging times in the home care sector, but our brand never stands still, despite what’s being thrown at us

“To be acknowledged in this way is wonderful. It highlights the immense dedication and passion which everyone shares for caring for our older generation. From our frontline caregivers and our franchise office teams to the 80-strong team at National Office; this is the result of everyone’s hard work and dedication.”

Related: Home Instead Senior Care Franchise

During the last 12 months, Home Instead’s network has continued to innovate with the integration of live-in care and the introduction of clinical services.

It has also partnered with Honor Technology in a bid to revolutionise the care experience for older adults.


Source: Home Care Insight

Promedica24 triples investment in recruitment and training

November 15, 2021

Live-in care provider Promedica24 has announced that it has increased investment in the recruitment and development of its UK workforce by over 200%.

The company said it plans to channel funds into upscaling recruitment and onboarding processes for a more streamlined hiring journey, and increasing pay for carers above market rates.

More money has also gone towards developing innovative training, wellbeing and support programmes that enable care teams to provide high quality care.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Earlier this year, Promedica24 announced it would create 2,000 jobs nationwide to get people back to work, supporting those who might have lost their employment due to the Covid-19 pandemic and creating new and exciting career opportunities.

A specialist recruitment team has since been brought on board to support the campaign and hire for a range of roles across the organisation, including care professionals and operational staff.

Promedica24 said it is on track to meet this target by mid-2022 and is investing in the recruitment and development of its workforce to reach more families who require live-in care services in their own homes.

Related: Care Franchises – Search Franchise Reviews Directory

Grzegorz Wrzosek, recruitment director at Promedica24, said: “Happy, valued and empowered employees are at the core of any thriving business. Promedica24’s significantly increased investment in the workforce is a fundamental part of cementing our position as an outstanding service provider and employer in the social care sector. Our mission is to create genuine opportunities for people to pursue their careers in care and ensure families and vulnerable individuals can easily access the support they need and deserve.”

Promedica24 has entrusted a new head of Franchise Development, Michael Browne, with the growth of the UK franchise network. The company currently has 14 regional partners located across the UK.

Related: Promedica24 Franchise

Katarzyna Twardowska, executive director at Promedica24, said: “As an established care provider with longstanding roots in Europe, we knew the live-in care model would be popular in the UK. The pandemic highlighted many additional benefits to choosing live-in care – a clear advantage being the ability to keep people safe at home and protected from the virus. We have seen a significant shift in public interest towards live-in care over the last few years, so there is no better time to invest in the growth and development of our business.

“The 200% increase in investment has already helped us to advance our vision for social care and those who draw on and provide support – where care professionals are properly rewarded for their jobs and given the training, support and experience they need to help people live independently and well in the place they call home.”


Source: Home Care Insight

Right at Home named a finalist in Best Franchise Awards after 5-star feedback from network

November 11, 2021

Right at Home has been named a finalist in the 2021 Best Franchise Awards, hosted by Workbuzz.

The home care provider has been shortlisted in the Best Franchise Management category after receiving a 5-Star Franchisee Satisfaction accolade for the ninth consecutive year.

Commenting on the news, Right at Home UK CEO Ken Deary (pictured) said: “To be named as a finalist in the WorkBuzz 2021 Best Franchise Awards is a fantastic achievement for our superb network.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“It has been a difficult 18 months for the social care sector, but I could not be prouder of how our network has pulled together and continued to provide outstanding care to our clients and supported us to deliver on our promise of making a difference every day.”

To be considered for an award, franchisors must have taken part in the Franchise Satisfaction Benchmark programme.

Franchisees are asked to complete a confidential online survey, rating their franchisor on qualities such as initial training, ongoing support, their relationship with the franchisor, and whether they would recommend the franchise to a prospective franchisee.

The top-performing franchisors are then put forward as finalists in the Best Franchise Awards.

Related: Care Franchises – Search Franchise Reviews Directory

Lucy Campbell, COO of Right of Home UK, said: “These awards are particularly special to us because they are based on feedback from across our network of franchise owners, so it means a great deal to know they feel supported by us.

“We foster a family-feel, supportive and encouraging culture at Right at Home that supports everyone to reach their full potential, from franchise owners to caregivers. It is this approach that helps us build a mutual and respectful relationship with each and every member of our extended network.

Related: Right at Home Franchise

“To be awarded the 5-Star Franchisee Satisfaction accolade for the ninth consecutive year is an amazing achievement and something to celebrate. A massive well done to everyone at Right at Home.”

The winners of the Best Franchise Awards 2021 will be announced at the bfa annual conference on November 30.

Supported by WorkBuzz, the event brings together the franchise industry from across the UK to network and share their experiences.


Source: Home Care Insight

Home care provider marks 10-year anniversary with multi-million pound turnover and plans for expansion

October 29, 2021

Apollo Care, a nurse-led home care provider offering services nationwide is celebrating a record £4m turnover in its tenth anniversary year.

Former district nurse, Cheryl White, founded Apollo Care in 2011 before franchising her business model two years later. The Wirral resident now has 14 Apollo Care franchisees across the UK, with active plans to take on another eight over the next 12 months.

During the pandemic, the business experienced a 48% rise in turnover, and next year it plans to lay the groundwork for international expansion.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

In the meantime, White, who entered the care profession aged 14, says that home care providers should be better supported to meet the country’s post-pandemic needs without experiencing burnout themselves.

“In the next two to five years, I believe the physical and mental health knock-on effect of the pandemic will be huge. Home care service providers are already at risk of burnout from the constant firefighting and stress of managing a lot of care staff. They need help to consider viable alternatives to grow their businesses.

“Two years into running my own home care business, I was admitted to hospital with palpitations. There was only one of me, and my team wasn’t big enough to meet rising demand. A lengthy waiting list was building up at work and my eldest son Daniel was only two-and-a-half at the time. I was pushed into a state of overwhelm. For me, franchising was the answer.”

Related: Care Franchises – Search Franchise Reviews Directory

There are currently around 50,000 franchise businesses collectively contributing over £17bn to the UK economy, according to research by The British Franchise Association and NatWest.

White says she is now on a personal mission to help other providers determine whether or not their business is franchise-ready.

“In 2015, I set up the Mercury Franchise School. Since then, I have helped health and social care business owners who have been trading profitably for at least 12 months to set up franchises in more than 30 different areas.

“I used to think working more hours and taking on new staff was the only way to expand, but it came at a significant personal health cost. Post-pandemic, it’s vitally important that business owners look after themselves and grow in a healthy, sustainable way.”


Source: Home Care Insight

Bluebird Care hosts awards night to celebrate franchise network

October 19, 2021

Bluebird Care has recognised the achievements of its national franchise network at a dedicated awards ceremony.

The Franchise Business Awards, which took place virtually earlier this month, presented six business accolades to visiting care and live-in care teams across the UK.

The ‘Small Business Award’, given to franchises demonstrating exceptional growth over 12 months, reflected in their turnover accounts, went to Bluebird Care Sunderland.

The franchise had tripled its turnover in the last year, whilst maintaining a sustained high level of quality and compliance.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Bluebird Care West Berkshire/North Hampshire picked up the ‘Spirit Award’, for demonstrating commitment to the brand and devotion to its staff and customers.

Meanwhile, the ‘Medium Business Award’ and ‘Large Business Award’ were awarded to Bluebird Care South Gloucestershire and Bluebird Care Carlow, Kilkenny & Waterford respectively. These awards are allocated to the franchises demonstrating growth, staff retention, customer acquisition, and quality and compliance, relative to their size.

The ‘NMF Digital Marketing Award’, newly introduced for 2021, looks at a franchise’s ‘reputation score’, engagement in National Marketing Funds (NMF), and overall local marketing activity.

Related: Care Franchises – Search Franchise Reviews Directory

The winner, Bluebird Care Peterborough & Rutland, had the highest reputation score – based on reviews, directories, social media and website updates – across the whole Bluebird Care business.

Finally, Bluebird Care Winchester, Eastleigh & Petersfield was handed the ‘Franchise of the Year Award’ after a strong financial year and demonstrating exceptional customer feedback.

Hannah Banfield, Marketing and Communications director, commented: “After a particularly difficult 2020, it was great to be able to celebrate our excellent franchises with an element of normality to proceedings.

Related: Bluebird Care Franchise

“Despite being carried out digitally this year, the ceremony itself is among one of the most rewarding occasions for a business like ours, because it provides a great opportunity to reflect on the previous year, to address all of our valued franchise owners and their dedicated and hardworking staff, and share the success and achievements of some of the most deserving businesses. Congratulations to all of the winners.”


Source: Home Care Insight

Home Instead UK founder launches new franchise brand to ‘enrich lives’ through sports

October 13, 2021

Trevor Brocklebank, the entrepreneur who founded Home Instead in the UK in 2005, has launched a new franchise brand focused on supporting people to improve their mobility and boost their mental wellbeing.

Brocklebank has teamed up with Rob Oyston, founder of Mobi-Game, which offers a range of activities for the health and social care sectors based on adapted games, sports and dance.

The company been renamed ‘Rise’ and, together, the partners plan to scale the business and develop it into a franchise model.

Its first territory was set up in Cardiff last month, ahead of the company’s official launch at the International Franchise Show in London.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Commenting on Rise, Brocklebank said: “There is enormous potential for Rise to support a wide range of people and I’ve already seen first-hand the impact that sports-based activities can have on people of all abilities.

“The model is ideal for a franchise roll-out as local owners can position themselves as the go-to expert for these enriching activities that bring benefits to both participants, their carers and families too.”

Related: Care Franchises – Search Franchise Reviews Directory

Speaking about some recent sessions, Oyston commented: “We ran a session at a children’s hospice recently where the children were supported to kick balloons, emulating a game of football. Carers were able to join in, providing wellbeing benefits to both the carers and children.

“In the future, siblings and parents will be able to join in, bringing the family together with a shared, multi-generational experience.

“And to see a group of care home residents taking part in a tennis ‘match’ is just brilliant.”

Related: Home Instead Senior Care Franchise

Rise has been working closely with a number of care home groups and individual care homes and has recently run a session at a children’s hospice. The team also supports healthcare professionals.

“The range of people we support is really wide and varied. One of the key elements of our sessions is the opportunity for each individual to reminisce, which is stimulated through story, music, video and images,” said Brocklebank.

“Through our regular sessions we see people progressing and, importantly, having fun which is a joy to see.”


Source: Home Care Insight

Home care providers named in British Franchise Awards shortlist

October 11, 2021

Two home care providers have been named finalists in the 2021 bfa HSBC British Franchise Awards.

Right at Home and Visiting Angels have both been nominated in separate categories.

Known as the ‘Oscars’ of the franchising industry and set to take place on November 30 in Birmingham, the bfa HSBC British Franchise Awards is the flagship event in the franchising calendar.

This year saw a record number of entries submitted across all categories, leading to an overall increase of nearly 30% when compared to 2020.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home will be battling it out against five other franchise brands to take home the coveted Franchisor of the Year accolade next month.

It is also in the running for the Leadership and Culture title, which seeks to celebrate the businesses that have shown a commitment to caring for the wellbeing of staff and franchisees while championing a supportive network.

Meanwhile, Alastair Shanks, managing director of Right at Home Guildford and Farnham, has been shortlisted for the Local Focus award.

Commenting on Right at Home’s nomination, Pip Wilkins, CEO of the British Franchising Association, said: “Over the years, Right at Home has built a team with specialist skills and experience in all areas of business and franchising. As a network, they have achieved consistently high returns, backed by stand-out performances in key areas such as compliance and client and employee satisfaction. These results, and the calibre of support from the National Office team, have become a key driver for people choosing to join the Right at Home franchise network.”

Related: Care Franchises – Search Franchise Reviews Directory

Visiting Angels has been shortlisted in the Emerging Franchisor category, which celebrates franchises that have shown passion for their brand and the franchising industry as a whole, while continuing to recruit and support franchisees through their business journey.

One of America’s largest home care franchises, Visiting Angels has grown to have over 700 businesses in five countries. It continues to make a name for itself in the UK, with 13 offices located across the country.

Related: Right at Home Franchise

Wilkins said: “Despite the additional pressure put on Visiting Angels in the wake of the COVID-19 pandemic and the limitations caused by Brexit, the team has continued to recruit carers and build a successful, trusted business. Staff turnover for care staff is regularly considered to be quite high but the fact that Visiting Angels has a staff turnover rate of just 17% speaks volumes.

“A big congratulations to Visiting Angels for their continued successes during what was an exceptionally difficult period for the care sector.”


Source: Home Care Insight

Promedica24 appoints UK head of Franchise Development

September 20, 2021

Live-in care provider Promedica24 has appointed Michael Browne as UK head of Franchise Development to support business growth in the UK market.

Browne joins the company with 20 years of franchise industry knowledge and expertise, having managed the franchise operations of one of the UK’s leading parcel delivery companies.

His experience also includes developing franchise models for franchisors, supporting the training and development of franchisee networks, and driving profitable growth for businesses in the UK and overseas.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

At Promedica24, Browne will oversee the development of the existing franchisee network, implement strategies for recruiting and onboarding new franchisees, and direct the growth of the UK franchise network to reach new clients who require affordable, personalised live-in care services in the comfort of their own homes.

Commenting on his new role, Browne said: “I’m delighted to be joining the Promedica24 team and guide the direction of its UK network over the coming years.

“As UK Head of Franchise Development, I will be responsible for implementing the franchise development strategy and onboarding new franchisees to ensure families and their loved ones across the UK can easily access personalised, affordable care and support in their own homes.

Related: Care Franchises – Search Franchise Reviews Directory

“Promedica24 has already built a world-class franchise model consisting of over 100 franchisees in the UK and Europe. I’m looking forward to continuing the momentum the company has built and working with the franchisees to cement Promedica24’s position as a leading live-in care provider”

Promedica24 said the appointment cements its commitment to investing in the growth of its UK franchise network and providing all franchisees with the “highest quality mentorship and support”.

Related: Promedica24 Franchise

Darren Housden, sales and marketing director, said: “Michael is a highly skilled business leader bringing a wealth of experience to the business, and we’re delighted to welcome him to his new role at Promedica24.

“The live-in care market is one with huge potential for growth due to the rising number of people choosing to receive full-time care in their own homes. Michael will play a vital role in strengthening our position as a leading live-in care provider in the UK by overseeing the development of our franchise network and expanding our trusted live-in care services throughout the whole of the UK.”


Source: Home Care Insight

Why a Caremark franchise for this husband-and-wife team?

August 9, 2021

We talk to David and Caroline Balmer as to why they originally chose to invest in a Caremark franchise, but also as to why they are investing in a second territory.

Caroline was already hugely experienced in the provision of care at home even before investing in her own care at home business with Husband David, as she was in an employed Care Manager role, skills she transferred straight into the business.

So, it was a home care business they wanted, but why a Caremark franchise in particular? They did plenty of research and found the model was the best suited to what they wanted for their business, not only the extensive range of services they could provide, but also the ability to provide: “good care at a reasonable price” David explained.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Although Caroline’s care experience was useful for them initially, she does say it was hard at first to juggle heading up the business at the same time as being Care Manager and feels much more at home now, focusing more on the financial aspects of the business while David focuses more on the operational side of things, developing the business through marketing and submitting tenders while forming relationships with the local authority, leaving their Care Manager to run the care delivery side of things.

When reflecting on running a care at home business during Covid-19 David enthused that the constant stream of advice and guidance was invaluable to them to adjust their ways of working: “The up to date emails and information coming through from the support team really helped to keep our clients and staff safe, helping us provide the care the community needed, freeing up beds for people who were particularly afflicted with Coronavirus and helping to alleviate the pressure on the NHS.”

Related: Care Franchises – Search Franchise Reviews Directory

So, a few years down the road and the business has grown to a level where they feel the time is right to invest in another territory, a territory neighbouring their existing business in Worcester & Malvern Hills, which will be in Wychavon & Wyre Forest.

When talking of their free time, David and Caroline agree that owning a Caremark franchise gives them the flexibility to have a happy work life balance, giving Caroline time for her 3 horses and David time for the golf course.

You don’t need to come from a care background like Caroline, as full training is given and ongoing support is provided through a network of Regional Support Managers and Head Office Support Team. If you have the relevant investment, drive and business acumen then talk to us today on 01903 266392 or click here to find out more about joining the Caremark Network, who David & Caroline now describe as friends.

Heritage Healthcare expands franchise with new office in Windsor

August 4, 2021

Heritage Healthcare has expanded its franchise with the launch of a new office in Windsor.

Following CQC registration, Heritage Healthcare Windsor has opened its doors to clients and carers across Windsor, Maidenhead, Slough, South Bucks and the surrounding areas.

The new site is led by franchisees, Prabjot Kaur Dhillon and Tony Singh Dhillon, with support from registered manager, Brigid Dos Santos.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Michelle Fenwick QFP, Director of Heritage Healthcare Franchising Limited says: “We are very excited about the launch of the new Windsor office. Prabjot and Tony’s dedication truly highlights that you don’t need to come from a health and social care background to deliver high quality care services. They will be a great asset to the Heritage Healthcare Franchise network.”

Related: Care Franchises – Search Franchise Reviews Directory

Franchisee Prabjot said: “Our business is based on key values that are transparent across Heritage Healthcare. These include uncompromising standards, to exceed client expectations, to make a real difference in peoples’ lives and provide a service that is driven by our clients’ needs. We will recruit employees that are trustworthy, reliable, honest and person-centred.”

Related: Heritage Healthcare Franchise

Heritage Healthcare first opened in 2008 with home care offices in Guisborough and Cleveland, before launching into the franchise sector in 2013.


Source: Home Care Insight