Caremark franchise trials robots to tackle loneliness

January 22, 2021

A Gloucestershire home care provider is helping to alleviate isolation and loneliness during the pandemic by offering a robot which acts as a companion.

Caremark Gloucestershire is trialling ‘Genie’, a voice-activated robot designed to offer connectivity and support to older people.

Developed by Bristol-based care technology company Service Robotics, the GenieConnect service provides free video calling, welfare video monitoring with alerts, entertainment and access to online shopping and remote medical support.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

During the trial, Genie is being used to allow Caremark customers to speak to and see their friends and family.

Mike Folkes, managing director of Caremark Gloucestershire, said: “Since the first national lockdown in March, even though our carers were still able to support customers in their own homes, it was clear that people were struggling with the isolation.

“Friends and family were not permitted to visit and even though some people were able to do video calls with their loved ones, there were many more who did not have, or understand, the technology.

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“We began looking for solutions and GenieConnect seemed perfect because it was created specifically with older people in mind.

“We are the only home care company in Gloucestershire taking part in the trial and we’re already delighted with how successful it has been.”

GenieConnect was the brainchild of Service Robotics founders Rob Parkes and Tim Morgan. They have elderly parents who found themselves living alone after losing their respective partners, so after seeing first-hand how quickly a full and happy life can become lonely, Rob and Tim decided to use their innovation, skills, and experience to create the service.

Related: Caremark Franchise

Whilst initially aimed at older adults, it is now also being used by a range of people experiencing feelings of isolation and loneliness.

Folkes added: “Ultimately, Genie will be able to do so much more and working in partnership with Service Robotics, we’re very excited about the long-term benefits of using this technology.”

Service Robotics CEO and co-founder Rob Parkes said: “One of the commonest fears of older adults is that something will happen, they’ll be incapacitated some-how, and nobody will know. By using Genie’s check-in facility, we can offer peace of mind.”


Source: Home Care Insight

National care network in recruitment drive for key workers

April 1, 2020

CAREMARK has started a drive to recruit thousands of new staff into the domiciliary care sector, including in Northern Ireland.

The company – which has services in North Down, Ards and Belfast – is an established and highly regarded home care provider offering home care, personal support, home help and companionship services.

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Its chief executive Kevin Lewis said Caremark is looking to recruit more staff to work within its franchise network as hugely respected key workers.

He said: “We have job opportunities that could make a real difference in your community right now, earning great pay, building a rewarding career and assisting the nation as a hugely important key worker.

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“Working in care is so much more than a pay packet and this is certainly true if you choose a career with Caremark. We are a respected brand with award-winning care staff, proud to be among the top providers of home care in the UK.

“Our staff are keen to recruit caring, motivated people who genuinely wish to make a difference to the lives of vulnerable people.

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“If you join us, you will find our care workers are highly regarded, special people and rightly so.

“We are very proud of what our carers do, day in, day out, supporting children, young people and adults to live a better life.”

Source: Irish News

Home care business wins regional award

March 5, 2020

A Cheltenham-based business that provides care and support which enables people to remain in their own homes has been named as the best in the region.

Caremark Cheltenham, Tewkesbury & Gloucester took the title of 2019 best regional business at the recent Caremark national conference.

The company beat off competition from 12 other Caremark franchises across the area to scoop the award, which was presented at an event attended by 90-plus Caremark offices from across the UK and Ireland.

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Caremark Cheltenham, Tewkesbury & Gloucester, which has its head office at the Cheltenham Film Studios, was only set up at the end of 2017 and has grown rapidly, employing 40 staff and providing 2,500 hours of care each month.

Managing Director Mike Folkes said he was delighted to accept the award on behalf of his team.

“Our success is testament to the dedication and professionalism of our care workers and office team – we really couldn’t achieve anything without their support,” he said.

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“We’re still a relatively new business but as we continue to develop and set new initiatives in place, our clients will always remain at the centre of everything we do, and we’ll continue to offer the very best quality standard of care.”

David Glover, the Managing Director of Caremark, said: “Mike and his team are always striving to learn and their forward-thinking approach has helped to build a good reputation in their local community and they are the forefront of various initiatives, such as raising awareness of Alzheimer’s disease.”

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It was a double success for the Folkes’ family as the company ran by Mike’s father, Charles, won the national franchise of the year award. This was the fourth time that Charles has accepted the award on behalf of his team at Caremark Redcar and Cleveland.

Mike said: “I set up my business having been inspired by the success my dad has had with his own home care company, so to both receive recognition on the same night was fantastic.”

By Neil Shaefer

Source: BDaily

Caremark to roll out virtual dementia training course across its network

July 2, 2019

Home care franchise Caremark has joined forces with Training2Care to deliver a virtual dementia training course across its network.

The provider recently invited franchisees from over 100 offices to take part in Training2Care’s Virtual Dementia Tour, which uses virtual reality technology to mimic the effects of living with the condition.

And now Caremark has invested in the specialist training programme, expanding the offering to include specific training for 18 different conditions, including dementia.

Announcing the development, Caremark managing director David Glover said: “Dementia is a disorienting and frustrating condition, which increases over time. People with dementia find themselves going through an exceedingly confusing time, with very little control over their symptoms. We’re proud to work with some of the most skilled care workers across the UK and we’re keen to nurture their development by offering them access to this innovative experience.

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“Franchisees were encouraged to trial the tour during our Midsummer event, so they can get a real feel for what their clients might be experiencing, before the scheme is rolled out across the network. This snapshot into the life of a person living with the condition will help our care workers and franchisees to be more understanding, patient and confident in dealing with symptoms.”

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Dinah Madelin, director of Caremark West Oxfordshire & Cherwell, took part in the virtual tour and said: “I found the virtual experience extremely eye-opening – it’s probably the closest any of us without the condition will come to living and experiencing the symptoms.

“I came away with such an increased sense of sympathy for our clients who struggle with dementia. The tour is truly revolutionary and something I hope to be able to offer my care workers going forward. It was the best Midsummer event yet and I’m sure my fellow franchisees would agree with me.”

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By Sarah Clarke

Source: Home Care Insight

Caremark director wins fifth national business award

May 10, 2019

A director at national home care provider Caremark has been named Young Woman in Franchising of the Year for the second year running.

Hannah Drury, the operations director at Caremark Sutton and Caremark Epsom, Banstead & Reigate, scooped the accolade at the NatWest Encouraging Women into Franchising (EWIF) Awards ceremony in London last week.

She was also a finalist in the Woman Franchisee of the Year category.

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This is the fifth award that Drury has won in just three and a half years, having previously picked up two accolades at the 2017 bfa HSBC Franchise Awards, the 2017 startups Franchisee of the Year award and the Young Woman in Franchising of the Year Award at the EWIF Awards in 2018.

Commenting on her latest win, Drury said: “I was shortlisted in a category with such phenomenal female entrepreneurs, so winning the award for the second time has been a real highlight of my career.

“Female entrepreneurs contribute so much to the British economy so I’m always very proud to support organisations who are flying the flag for women in business. I’m very appreciative to the incredible staff I work with, at our offices in Sutton – without their unwavering support, I wouldn’t have won the award.”

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Last year was a challenging year for Drury, who took charge of restructuring the business after losing key members of the administration team almost overnight. Previously serving clients in Sutton, the business has now expanded into new territories covering Epsom, Banstead and Reigate.

“I’ve worked hard to expand the business, whilst maintaining the impeccable standard of care we provide our original group of clients. Winning the award just goes to show that success isn’t always about phenomenal achievements which set you apart from peers – sometimes, it’s about running an ethical business and taking care of what matters. I’ve learnt so much in the past year and I’m so proud of how far I’ve come,” she said.

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Source: Home Care Insight

Former police officer launches new Caremark franchise

April 15, 2019

A former police officer and clinical sales manager has opened a new Caremark branch in South Birmingham.

Herkesh Malhi, from Quinton, volunteered as a Special Constable for over than 12 years whilst also working for various organisations specialising in medical solutions for people living with hypertenstion, respiratory and wound healing problems.

Due to family commitments, he gave up his role in the police force last year, a move which led him longing for new ways to support the community.

“I took a lot of personal satisfaction from supporting the community in this way so when I had to leave that role I found that there was a void in my life. I was no longer able to make a positive impact in the area I had grown up in, so I looked into other ways I could give back locally,” Malhi said.

“There’s a real need for quality in-home support across south Birmingham so launching a business entirely committed to caring for people in the comfort and familiarity of their homes,  and promoting their independence, became my sole focus.”

Caremark South Birmingham was awarded its CQC registration on March 14, 2019, and the service will provide personalised care for people living in Edgbaston, Harborne, Quinton, Selly Oak, Mosely and the surrounding areas.

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Malhi has recently enlisted the support of registered care manager, Claire Gray, who brings 25 years of home care experience to the role.

“I’m really excited to have Claire on board,” said Malhi. “I went through a strict vetting process to ensure my office team and care workers are truly committed to the responsibility they will hold in the community. Claire is a wonderful addition to the team and we are keen to work with people who see health and social care as a vocation and may be looking to work their way up the career ladder.”

Malhi continued: “Whilst I’m looking to build a profitable business and a legacy for my family’s future, it’s my drive to make a difference locally which really instigated the launch of the company. Keeping people in their homes is, obviously, a big part of the vision but I’d also like to work towards reintroducing the more house-bound clients into the community again. This, on top of plans to contribute funds and resources to local charitable organisations, will form part of my community outreach programme for the rest of the year.”

The owner’s growing team of care workers will be trained by an in-house specialist, with all programmes approved and accredited by the International Institute of Risk and Safety Management.

As well as managing the launch of his new in-home care business, Malhi continues to volunteer, regularly speaking with people in the community about issues affecting them on a daily basis.


Source: Home Care Insight

Caremark Sutton expands award-winning service into Epsom

March 18, 2019

Caremark UK – People who live in Epsom, Reigate and Banstead are now able to access the services of an award-winning health and social care company from Sutton.

Caremark provides home care, live-in care, as well as support for people with learning disabilities, mental health issues, as well as those with complex care needs.

Now it’s pushing for an expansion into three new areas as it opens its doors to residents in Epsom, Banstead and Reigate.

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It’s headed up by mum-of-two Hannah Drury who, by 27, had scooped four national awards for her business skills and desire to transform care which is delivered in people’s own homes.

“This is a dream come true,” she said. “Through building a service on integrity, compassion and strong family values, we have a fantastic reputation in the local area.

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“For the past year we’ve been inundated with clients living in and around Epsom and Reigate, and it’s heartbreaking having to turn people away.

“Now with the new service we won’t have to.”

Hannah was named “Young Woman in Franchising of the Year”, “Young Franchisee of the Year” and “Franchisee of the Year” at the British Franchisee Association Awards.

She also won the top prize for “Franchise of the Year” for Caremark at the 2017 Startups Awards after the service was founded in 2013.

Source: Surrey Comet

The power of Two!

March 14, 2019

Young entrepreneurs Shipra Mehta and Swati Bagwe are just two of Caremark’s thirty something clutch of franchisees who have recently joined the expanding UK network.

Shipra and Swati, friends and business partners, launched their Caremark home care business in Richmond-upon-Thames in January 2017 and started trading in May of that year. In less than 12th months, they have gone from a standing start exceeding performance targets to a business which is building a great reputation in their local community.

Their drive and determination to create a high quality locally based home care service was rewarded with two prestigious accolades from Caremark Limited at the company’s annual conference earlier this year: The Rising Star award and the Regional Award for top franchise in the south-central region, acknowledging their progress through the last year.

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Both women come from professional backgrounds, with Shipra having worked in the NHS and Swati within underwriting for a major insurance company. Despite their different career paths, their common denominator is their shared vision to create an outstanding business, delivering bespoke care and support to the vulnerable people in their local area.

Their young business has already attained recognition from Richmond Council as a provider of home care, as well as the council awarding one of their care workers with the Dignity in Care accolade.

The combined talents of both these young professionals is sure to stand them in good stead and will, no doubt, see them collect yet more gongs in the coming years.

With plans to extend their service to adults with learning disabilities, both Shipra and Swati are excited about their future and are looking forward to reaching out to different people in their community.

“I can certainly say, that now, a year on choosing a Caremark franchise has definitely been the best decision I have taken yet,” says Swati, a sentiment with which they both agree!

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One Woman’s Journey from Health Care to Social Care

March 13, 2019

Sharan Dhaliwal launched her Caremark (Cardiff & The Vale of Glamorgan) franchise after a career in the NHS, spanning 25 years.

Caremark Franchise UK. The former nurse, midwife and health visitor had a personal encounter of specialist care after her husband was involved in a road traffic accident, sustaining life-threatening injuries. He required around-the-clock, in-home care and Sharan witnessed the devastating impact of poor-quality support in the home.

“I soon realised that the quality and standard of care was generally poor when carers visited our home and I knew then I could do a better job. I spent a year doing research into the domiciliary care sector and decided to combine my background working for the NHS with the new business skills I had picked up whilst running my husband’s retail business. In September 2015, I made the leap from a career in the NHS to launching my Caremark franchise.”

Sharan’s business has gone from strength to strength, with two CIW regulatory inspections passed – Care Inspectorate Wales is the Welsh governing body which inspects and rates care providers, much like the Care Quality Commission – and an ever-expanding team of care workers joining her business on a regular basis.

Sharan puts much of her success down to the detailed planning and research conducted when initially considering the franchise opportunity.

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“I had a solid business plan to start with which I reviewed periodically. Plus, I determined simple critical business goals – you have to know where you are going before you get there. Building a successful business depends heavily on how well you work with and relate to others. I mainly listen more than I speak.

“The planning paid off and I exceeded my targets for growth in care hours set for the first year of business. I’ve also taken risks which I feel is key to building a successful business – for example, taking packages of care which are complex and having evidenced positive outcomes for my clients. We are one of the providers of choice with the Local Authority and have a good reputation.”

Sharan’s commitment to providing great quality care to vulnerable people living in her local community continues to drive her to grow the business further. She admits that, without her team, this wouldn’t be possible.

“I continue to foster a competent and caring team who apply Caremark’s aims and objectives in their everyday practice and it gives me great joy to see young care workers having lots of opportunities for progression within my business. In terms of personal achievements, I’m really thriving as a franchisee. I have some important short and long-term goals but, most importantly, I want to be an instrumental part of Caremark’s success.”

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Biggest Group of New Recruits Ever Join the Caremark Network

December 31, 2018

Caremark welcomed its largest ever group of new franchisees to the network earlier in the month.

Six new franchisees recently completed their initial franchisee training and are now awaiting registration with the Care Quality Commission which will allow them to open their doors and trade.

The new business owners have taken territories across the UK further expanding Caremark’s reach into the local home care market.

Joining the network are:

  • Herkesh Malhi – Caremark (Birmingham South)
  • Baljit & Jugjeet Bains – Caremark (Havering)
  • Arshad Farid – Caremark (Calderdale)
  • Vasilis Koutlakis, Abir Altali who join Ahsan Sajjad (existing franchisee of Caremark (Dacorum and St. Albans) in taking Caremark (North Herts & Stevenage)

New franchisees undergo comprehensive in-house training at Caremark’s head office which gives them a thorough grounding in the care sector, the complex legislation that underpins it and Caremark’s model, giving them a solid foundation from which to start their new business.

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Reflecting on the course Baljit Bains said: “We found the training to be extremely informative and enjoyable.

“The delivery of the content was excellent. We have learnt a lot and we are looking forward to applying our new knowledge and training to our business.”

Related: Care company receives highly recommended award

Being back in a classroom environment can be quite challenging for some who may not have undergone any structured learning since University or even school days. However, Caremark’s training is designed to meet all learning styles, so that by the time the students come to sit their end of course exam, they are well equipped to sit the testing 2 hour examination.

The next weeks waiting for their CQC registration will be spent marketing their forthcoming service within their local community, as well as making contact with key stakeholders in their area.

“As new business owners we are most excited about being able to generate work for our local community and to making a difference to the lives of our local elderly folk,” Baljit concluded.

Source: Franchise Direct