Caremark Sutton expands award-winning service into Epsom

March 18, 2019

Caremark UK – People who live in Epsom, Reigate and Banstead are now able to access the services of an award-winning health and social care company from Sutton.

Caremark provides home care, live-in care, as well as support for people with learning disabilities, mental health issues, as well as those with complex care needs.

Now it’s pushing for an expansion into three new areas as it opens its doors to residents in Epsom, Banstead and Reigate.

It’s headed up by mum-of-two Hannah Drury who, by 27, had scooped four national awards for her business skills and desire to transform care which is delivered in people’s own homes.

“This is a dream come true,” she said. “Through building a service on integrity, compassion and strong family values, we have a fantastic reputation in the local area.

Related: Biggest Group of New Recruits Ever Join the Caremark Network

“For the past year we’ve been inundated with clients living in and around Epsom and Reigate, and it’s heartbreaking having to turn people away.

“Now with the new service we won’t have to.”

Hannah was named “Young Woman in Franchising of the Year”, “Young Franchisee of the Year” and “Franchisee of the Year” at the British Franchisee Association Awards.

She also won the top prize for “Franchise of the Year” for Caremark at the 2017 Startups Awards after the service was founded in 2013.

Source: Surrey Comet

Biggest Group of New Recruits Ever Join the Caremark Network

December 31, 2018

Caremark welcomed its largest ever group of new franchisees to the network earlier in the month.

Six new franchisees recently completed their initial franchisee training and are now awaiting registration with the Care Quality Commission which will allow them to open their doors and trade.

The new business owners have taken territories across the UK further expanding Caremark’s reach into the local home care market.

Joining the network are:

  • Herkesh Malhi – Caremark (Birmingham South)
  • Baljit & Jugjeet Bains – Caremark (Havering)
  • Arshad Farid – Caremark (Calderdale)
  • Vasilis Koutlakis, Abir Altali who join Ahsan Sajjad (existing franchisee of Caremark (Dacorum and St. Albans) in taking Caremark (North Herts & Stevenage)

New franchisees undergo comprehensive in-house training at Caremark’s head office which gives them a thorough grounding in the care sector, the complex legislation that underpins it and Caremark’s model, giving them a solid foundation from which to start their new business.

Reflecting on the course Baljit Bains said: “We found the training to be extremely informative and enjoyable.

“The delivery of the content was excellent. We have learnt a lot and we are looking forward to applying our new knowledge and training to our business.”

Related: Care company receives highly recommended award

Being back in a classroom environment can be quite challenging for some who may not have undergone any structured learning since University or even school days. However, Caremark’s training is designed to meet all learning styles, so that by the time the students come to sit their end of course exam, they are well equipped to sit the testing 2 hour examination.

The next weeks waiting for their CQC registration will be spent marketing their forthcoming service within their local community, as well as making contact with key stakeholders in their area.

“As new business owners we are most excited about being able to generate work for our local community and to making a difference to the lives of our local elderly folk,” Baljit concluded.

Source: Franchise Direct

Care company receives highly recommended award

May 30, 2018

People who receive care from a Guisborough-based company have been instrumental in it being named as one of the most highly recommended home care providers in the North East of England.

Caremark (Redcar and Cleveland) has made the top 20 list compiled by, which is the UK’s leading home care reviews site.

Each provider is given an overall rating – by clients and their families – as well as on their staff, care and support, management, whether they are treated with dignity and whether they are value for money.

Caremark (Redcar and Cleveland ) received an overall rating of 9.7 out of 10 for the care and services it provides.

An example of a review left by a client of the company is as follows:

“I am very satisfied with the help I am given from the carers who visit me. They always enter my home with a smile and a cheerful word and done whatever I have asked of them.

“I always look forward to seeing them and they bring some joy into my life.” A family member of someone receiving care from the company said: “The care has been good on all levels and exceptional in some areas.

“Carers going beyond the expected and the small extras mean a lot to relieve me and my husband who are not young ourselves but gives peace of mind.”

Caremark (Redcar and Cleveland) Managing Director Charles Folkes said: “This award means so much because it is based on the reviews of our clients, or their families.

Related: Biggest Group of New Recruits Ever Join the Caremark Network

“It demonstrates that we are providing high quality, person-centred care, and this is testament to the fantastic team we have here at Caremark.

“Whether it’s the staff at head officer or the home care workers who visit peoples’ homes each day, whatever the weather, everyone plays their part, and I am delighted that their hard work has been recognised in this way.”

Amanda Hopkins, Reviews Manager of, said: “Good quality home care is vital as it enables people to stay living in their own homes and keep their independence, with their home care worker often becoming their friend and companion as well as their lifeline to the outside world.

“Our reviews are given by those receiving home care as well as their family and friends. This helps people to search for the right home care provider, where trust, dignity and compassion are paramount, and Caremark (Caremark Redcar and Cleveland) is an example of a company which is achieving this.”

Caremark (Redcar and Cleveland) is carrying on from where it left on in 2017 when it became one of only 2% of homecare providers in the UK to receive an outstanding rating from its regulator, the Care Quality Commission. Three members of its team then made the finals of the Great British Care Awards and earlier this year, the company was named Caremark Franchise of the Year, beating off competition from 107 other franchises across the UK.

Source: BDaily

Hannah Drury wins fourth national award in under a year at 26

May 25, 2018

A Sutton businesswoman and mum has won her fourth national business award in under a year at 26 years old. Hannah Drury, operations director at Caremark Sutton in Lind Road, was named ‘Young Woman in Franchising of the Year’.

She was awarded the title at the annual NatWest ‘Encouraging Women into Franchising’ (EWIF) awards at the Grand Connaught Roms, in Covent Garden, on May 14.

Ms Drury said: “It felt wonderful to have been recognised for my hard work and it was very humbling to have been singled out in a room full of successful women.

Related: Care company receives highly recommended award

“I was over the moon to have been shortlisted, let alone win the award, in a category with such inspirational businesswomen.”

The mum-of-two took over at Caremark Sutton, which provides domiciliary care for adults and children in Sutton, in late 2015.

She also won the ‘Young Franchisee of the Year’ award at the British Franchisee Association Awards, last July, alongside the ‘Franchisee of the Year’ honour overall.

It was five months later, in December, that she won ‘Franchisee of the Year’ for Caremark Sutton at the 2017 Startups Awards which was founded in 2013.

Ms Drury added: “I keep myself busy because I love what I do and I find it incredibly rewarding to be able to give back to the organisations who are so deserving of our support.”

Source: Sutton Guardian