Costa franchise brews up plans for Cumbernauld’s first drive-through coffee shop

October 15, 2020

A Costa Coffee franchise business is resuming plans to build Cumbernauld’s first drive-through coffee shop after securing a £600,000 financing facility to stabilise its operations.

 
Coffeepots, owned by Pat Dunese and Colin Wilson, expects to create 25 new jobs when the latest outlet opens early in 2021. The financing, provided by HSBC through the government-backed coronavirus business interruption loan scheme (CBILS), comes after lockdown forced the four-month closure of Coffeepots’ 13 cafes across central Scotland.

Related: Coffee Franchise UK – Should You Invest in a Coffee or Coffee Shop Franchise?

“Our plans for growth were put on hold when Covid-19 hit as our income suddenly ground to a halt, but the support from HSBC UK has provided us with much-needed cashflow during this time, helping us continue paying our overheads and progressing plans to open new sites in Scotland,” Mr Dunese said.

Coffeepots is also eying up further expansion with a move outside the Central Belt into Peterhead. This would also be a drive-through outlet, and is expected to open in late spring creating a further 25 jobs.

Related: Coffee Franchises – Search Franchise Reviews Directory

Grant Bett, relationship director at HSBC UK, said: “The hospitality industry was hit hard during lockdown and we’re pleased to have been able to help Coffeepots look to the future again as it re-embarks on its plans for growth.

“We’re committed to supporting UK businesses during this period of uncertainty.”

Launched in March along with a raft of other measures to support the economy through the pandemic, CBILS provides facilities of up to £5 million to small and medium-sized businesses that have experienced lost or deferred revenues. This financing is available through more than 100 accredited lenders across the UK.

Related: Costa Coffee Franchise

The scheme was closed to new applications at the end of September, though lenders have until the end of November to process all CBILS applications.

Data published at the end of September by HM Treasury showed that a total of nearly £15.5 billion had been lent at that time under CBILS to more than 66,500 businesses, an approval rate of 47 per cent. Banks have received more than 123,000 applications for CBILS loans, which come with an 80% Government guarantee.

By Kristy Dorsey

Source: Herald Scotland

Costa Coffee reveals its ‘limited’ autumn 2020 seasonal drinks

October 6, 2020

Costa Coffee has revealed its ‘returning favourites’ range, which features several new additions to ‘surprise and delight’ customers this Autumn.

The selection of five fan-favourites are available across Costa Coffee stores and drive-thrus nationwide from Thursday, October 1, 2020.

 
We’ve put together the list of drinks returning to Costa stores.

What is coming back?

The Gingerbread Cream Latte makes a return, giving the Costa Coffee classic latte a ‘generous dash of gingerbread syrup with cream topping, featuring a mini gingerbread man’.

Related: Coffee Franchise UK – Should You Invest in a Coffee or Coffee Shop Franchise?

Hot chocolate lovers need to look no further than the Black Forest Hot Chocolate & Cream, which is made up of ‘a rich creamy chocolate complete with cherry sauce drizzle and shimmery chocolate curls’. The classic fan favourite almost vanished forever, but following a national outcry and petition from fans in 2016, it sealed its return place at the top.

Those looking for a twist on your trusted cappuccino will be able to get a Cinnamon Spiced Cappuccino, which includes a ‘trio of blended spices, cinnamon, nutmeg and star anise’. The festive feeling drink can be made Vegan by switching to a milk alternative, including Coconut, Almond or Oat milk.

Last but not least, Costa will also bring back the Irish Velvet Cream Latte and Irish Velvet Cream Hot Chocolate. Costa say the duo of ‘indulgent and comforting (yet non-alcoholic) flavourings of Irish Cream were hugely popular with the UK public when they debuted last year’.

Related: Coffee Franchises – Search Franchise Reviews Directory

What have bosses at Costa Coffee said?

Eric Tavoukdjian, Commercial Marketing Director at Costa Coffee said: “We know how much our customers love our seasonal drinks and the flavour combinations we offer at this time each year.

“With the festive season almost upon us, we are delighted to be able to offer a taste of familiarity through a collection of handcrafted drinks that we know our customers have been missing.”

When will the drinks go on sale?

The drinks will be available in stores and drive-thrus nationwide from Thursday, October 1, 2020.

Related: Costa Coffee Franchise

How much will the drinks cost?

  • Gingerbread Cream Latte – from £2.89
  • Black Forest Hot Chocolate & Cream – from £2.93
  • Cinnamon Spiced Cappuccino – from £2.49
  • Irish Velvet Cream Latte – from £2.89
  • Irish Velvet Cream Hot Chocolate – from £2.93

What about the VAT reduction?

Costa Coffee say they will pass on full 15 per cent VAT reduction to customers across all food and drink in owned stores, which started on Wednesday, July 15, 2020. More than 2,600 Costa Coffee stores and over 9,000 Costa Express machines will reduce VAT, passing on the saving directly to customers.

Costa Coffee has recommended its franchise partners also pass on the saving, however, customers should check prices in store, as prices may vary in those stores operated by a franchise partner.

However, meal deals already have VAT reduced from total cost of offer. No additional deduction will be taken when customers pay at till.

By Kris Tatum

Source: Echo News

Costa Coffee cuts its prices – including from Express machines

July 16, 2020

Costa Coffee has announced it will slash the price of drinks and food after the announcement by Chancellor Rishi Sunak that VAT will be cut for the hospitality sector until next year.

 
Costa Coffee is to pass on the full 15% VAT reduction to customers across all food and drink in owned stores. and its more than 9,000 Costa Express machines.

Related: Coffee Franchise UK – Should You Invest in a Coffee or Coffee Shop Franchise?

Prices will now be…

In-store

• Premium House Filter Coffee, was £1, now 88p

• Latte – was £2.55, now £2.23

• Flat White – was £2.70, now £2.36

*plus an additional 25p off when using a reusable cup

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• Ham and Cheese Toastie – was £2.95, now £2.58

• Bacon Bap – was £2.95, now £2.58

• Salted Caramel Brownie – was £2.25, now £1.97

Related: Costa Coffee Franchise

Costa Express

• Regular size- was £2.40, now £2.10

Costa Coffee has recommended its franchise partners also pass on the saving, however, customers should check prices in store, as prices may vary in those stores operated by a franchise partner.

By Neil Shaw

Source: Hull Daily Mail

Costa Coffee Announces Appointment of New CEO

November 27, 2019

Costa Coffee announced today that Dominic Paul will step down as CEO of the company effective Nov. 30. He will be succeeded Dec. 2 by Jill McDonald, an experienced business leader who has worked in senior roles across several industries, including retailing and airlines.

 
Paul has led Costa through a strong growth phase, along with the sale of Costa to The Coca-Cola Company, the complex separation from Whitbread and the development of Costa’s new growth strategy.

“Dominic led a significant reshaping of Costa’s international footprint, the expansion of the brand across multiple new platforms and a wide-ranging reset of the core UK business strategy,” said Jennifer Mann, president of Global Ventures for The Coca-Cola Company, parent of Costa.

Related: Coffee Franchise UK – Should You Invest in a Coffee or Coffee Shop Franchise?

McDonald will report to Mann. “I am excited to welcome Jill to the Costa family,” Mann said. “Her track record, depth of international experience and excitement about joining our business makes her an ideal leader to build on the great work of Dominic and the rest of the Costa team.”

Most recently, McDonald was managing director of clothing and home for Marks & Spencer. Prior to being named to that role, she served as CEO of Halfords Group, a UK retailer of bikes, car parts, leisure products and a chain of garages. McDonald worked at Halfords from 2015 to 2017.

She held three roles with McDonald’s Corp. from 2006 to 2015, ultimately serving as UK CEO and division president, North Europe. From 1990 to 2006, McDonald worked for British Airways, ascending through a series of positions of greater responsibility, eventually serving as global head of marketing.

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McDonald started her career as a graduate trainee at Colgate-Palmolive in 1987.

She currently serves on the board of InterContinental Hotels Group. McDonald is a native of the UK and a graduate of the University of Brighton.

“I have long been a fan of Costa and have watched the company grow in the UK and far beyond,” McDonald said. “I look forward to joining the Costa leadership team and building on the great foundation and growth potential in the business.”

Paul will remain with Costa as a special advisor through February 2020, supporting the transition.

About Costa Coffee

Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee operates over 2,600+ coffee shops in the UK and more than 1,300+ in 31 international markets and are proud to be the UK’s favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” by Allegra Strategies for nine years running (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018).

Related: Costa Coffee Franchise

Making a positive contribution to the communities we are part of is extremely important to us, both here in the UK and across the world. That’s why we established The Costa Foundation, a registered charity with the aim of improving the life chances of children in coffee growing communities by helping them access a safe, quality education. So far, the Costa Foundation has funded over 80 school projects and changed the lives of more than 75,000 children. We also have a UK-wide Community Programme, which enables our teams to volunteer their time to good causes locally and to invite community groups to make use of our welcoming space in store.

In 2011 Costa Coffee purchased Coffee Nation rebranding it to Costa Express. Today, Costa Express operates over 9,000+ coffee bars in nine international markets and proudly serves the same famous Mocha Italia blend found in stores, combined with fresh milk to create a delicious and warming cup of coffee on the go.

Source: Franchising

Costa makes fresh investment to boost transaction speed and cut queues

November 18, 2019

A revolutionary kiosk that works to increase transaction speed while simultaneously reducing wait times for customers is being rolled out by Costa Coffee.

 
The solution from EPOS specialist WRS Systems, in conjunction with partners Oxhoo and Datasym, is designed to meet the needs of busy office workers and travellers that want minimum interaction with cashiers.

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The first of the new kiosks has already gone into Costa’s Lewisham branch, with subsequent trial stores in and around London also implementing the new technology.

Currently, there are eight stores in the trial programme, typically with smaller shop fronts such as seen at railway stations and strategic shopping locations.

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WRS Systems has been working with Costa since 2011 when it completed its first installation for franchisee P2M in Cheam, Surrey. Since then it has installed systems across the UK and Ireland to all 947 current franchise estates.

The company now serves as the chain’s sole EPOS provider and supports more than 3,600 terminals across its store network.

Related: Costa Coffee Franchise

Emma Wilson, business development manager at WRS Systems, said: “Providing innovative, reliable and secure EPOS solutions for our clients is at the heart of all that we do. Oxhoo is our principle hardware partner and for good reason. Like us, they offer cutting edge innovation and a philosophy of collaboration at every stage in POS solution development; from design to service, delivery and support. These are all key requirements for our clients across hospitality and retail, and essential in delivering this revolutionary new kiosk for Costa Coffee.”

By ANDREW SEYMOUR

Source: Foodservice Equipment Journal

Costa Coffee Opens New Commuter-Focused Concept Stores

September 3, 2019

Rail passengers will now be able to grab their morning coffee on-the go, as the nation’s favourite coffee shop*, Costa Coffee, opens the doors on its first ‘commuter-focused’ concept store in Lewisham, London.

Commuters returning from the Bank Holiday weekend will be welcomed by a new Costa Coffee store located in Lewisham Station in London, re-formatting a space originally used as the station managers office. Lewisham Station is one of eight new mini-format stores that will be opening in some of London’s busiest railway stations over the next six months.

 
Designed with the daily commuter in mind, the new stores will be focussed on delivering a quick and efficient service, whilst not compromising on quality. Both the layout and ordering system has been designed to have customers in and out of the store in just a few minutes.

All the stores are takeaway only and operate contactless payment options – with some of the stores offering self-service ordering screens for those not wishing to queue to order.

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Coffee lovers can also cut down their queuing time by taking advance of Costa Coffee’s mobile ordering service, which is available through the free Costa Coffee club app. Perfect for busy, on-to-go coffee lovers who need to grab their favourite handcrafted coffee without having to queue and can collect loyalty points with every purchase.

Connie Emerson, Head of Global Store Propositions & Design at Costa Coffee said: “As the nation’s favourite coffee shop, we’re committed to putting customer experience at the heart of everything we do. We understand that in today’s busy, fast paced world, our customers want to ensure they can get their Costa Coffee fix, even if they are hurrying to work, so naturally, the next evolution of a store concept had to centre on meeting the needs of busy, on-the-go commuters.

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Our new mini-stores have been designed to offer customers a beautiful barista handcrafted Costa Coffee quickly and conveniently, taking any stress out of grabbing that much needed Costa on the way to work.”

Lewisham Station Costa store opened its doors on Saturday 24 August, with a further eight mini-stores set to open at stations across London within the next six months.

Related: Costa Coffee Franchise

Whether you are on your out and about on your travels or looking for a relaxing environment to meet a friend for a coffee, you can find your nearest Costa Coffee using our handy store locator: https://www.costa.co.uk/locations/store-locator/

Source: Franchising

Costa set to open in Handforth

July 19, 2019

The UK’s fastest growing coffee shop chain, Costa Coffee, is set to open its doors in Handforth on 23rd July.

Franchise operators Sim Trava have chosen The Paddock as the location for their 37th outlet, and founder Simon Vardy is delighted to announce the opening.

 
He said: “We have been waiting for the right place here for some time and are delighted to be opening in just a few weeks in this popular village centre.

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“We hope the Costa Coffee will add something very positive to the current Paddock shopping experience and encourage more local people to come and spend time with us and in other shops in the centre.”

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The 1,500 sq ft double-fronted location will join the local network run by Sim Trava – which includes branches in Holmes Chapel and Cheadle.

Related: Costa Coffee Franchise

Simon added: “We pride ourselves on delivering a high level of personal commitment and service in every Costa to give our customers the best of both worlds – all the benefits of a well-known coffee brand, but provided by local people who really care about it.”

Source: So Chesire

Costa Coffee set to open in Handforth, Cheshire

July 11, 2019

The fastest growing coffee shop in the UK will open its doors in the Paddock, Handforth, Cheshire on July 23rd providing local people with ‘the nation’s favourite’ coffee experience for the first time.

For the family-owned franchise behind the Costa Coffee brand in the North West – Sim Trava – and commercial landlords Orbit Developments, the opening will be the happy culmination of 18 months discussion and planning to find the right size and location for a Costa Coffee in the village.

 
It will be the 37th Costa Coffee outlet for Sim Trava and founder Simon Vardy is delighted to be coming into Handforth with the company’s unique combination of quality coffee and personal service.

He said: “We have been waiting for the right place here for some time and are delighted to be opening in just a few weeks in this popular village centre. We hope the Costa Coffee will add something very positive to the current Paddock shopping experience and encourage more local people to come and spend time with us and in other shops in the centre.”

Related: Coffee Franchise UK – Should You Invest in a Coffee or Coffee Shop Franchise?

Costa Coffees are often to be found in village centres, complementing other businesses and driving more footfall in general. The 1500 sq ft double-fronted location in Handforth will join a local network run by Sim Trava, including Holmes Chapel and Cheadle, where its openings have had a beneficial impact.

A store manager has already been appointed to lead the new team, but Simon is looking for more passionate local people to join them.

Related: Coffee Franchises – Search Franchise Reviews Directory

He added: “We pride ourselves on delivering a high level of personal commitment and service in every Costa to give our customers the best of both worlds – all the benefits of a well-known coffee brand, but provided by local people who really care about it. And the right people can build a fantastic career with us – they become part of our family.”

Related: Costa Coffee Franchise

James Nicholson, Leasing Assistant at Orbit Developments, commented: “We wish Simon and the team every success at the Paddock. It has taken time to find exactly the right location in Handforth to meet the needs of a busy and successful coffee house and we are very glad to have got there and be welcoming them into our community.”

By Sue Souter

Source: BDaily

Costa Coffee Signs World-Leading Pledge To Slash Food Waste By 2030

June 15, 2019

Costa Coffee has today signed up to the government’s pledge to help halve food waste by 2030.

Last month Costa Coffee attended the ‘Step up to the Plate’ symposium, hosted by the government’s Food Surplus and Waste Champion, Ben Elliot. Alongside several leading High Street brands and supermarkets, Costa Coffee pledged to act and help raise public awareness in partnership with the Department for Environment, Food and Rural Affairs.

 
Commenting on the pledge, Victoria Moorhouse, Head of Sustainability for Costa Coffee, said:

“At Costa Coffee we are committed to playing our part in reducing waste wherever possible. We have a number of initiatives to ensure there is minimal food waste, which includes, first and foremost, an efficient ordering system designed to reduce waste before it is created. We also allow food sold during the last hour of trading that is in date but cannot be sold the following day to be discounted by 50% and empower our stores to make food donations to local charities via our Food Surplus Policy. Finally, for those stores whose waste streams we manage, any food waste that cannot be redistributed we send to Anaerobic Digestion, where it is turned into biogas and bio fertiliser.

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We are delighted to be working alongside government to drive change and share best practice, stepping up to the plate and delivering collective action.”

Environment Sectary Michael Gove said:

“Congratulations to Costa Coffee for stepping up to the plate and committing to game-changing action to cut food waste.

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“The UK is showing real leadership in this area, and together we will end the environmental and economic scandal that is food waste.”

Related: Costa Coffee Franchise

To read more about our Costa Food Surplus Store Donations Policy, here. https://www.costa.co.uk/behind-the-beans/our-planet/reducing-waste/

Source: Franchising

Costa promotes Neil Lake to UK managing director

June 10, 2019

Costa Coffee has promoted Neil Lake to the position of managing director UK and Ireland, which he will take up on 1 July.

Lake, who joined Costa in September 2018 as retailer and operations director, relocated from Australia where he most recently worked as a senior executive for Coles Supermarket. His career spans retail operations, store development, merchandise and general management.

He replaces Jason Cotta who has resigned to take up a chief executive role elsewhere. Cotta has worked for Costa for over eight years across both the UK and global business.

Related: Coffee Franchise UK – Should You Invest in a Coffee or Coffee Shop Franchise?

Commenting on the announcement, Costa Coffee CEO Dominic Paul said: “I am delighted to have appointed Neil to the role of managing director, UK&I. Neil brings with him extensive strategic and operational experience at a global level, with a strong track record of driving sustainable results.

“Following our recent sale to The Coca Cola Company, this is an incredibly exciting time for Costa Coffee, especially within the UK&I, where we are focused on unlocking a new phase of growth and further enhancing our customer experience. Neil is perfectly positioned to lead the UK&I team, leveraging his depth of retail experience and passion for Costa’s customers and team members.”

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Lake added that he was honoured to be taking on the role and looked forward to working with the UK and Ireland team, including corporate and franchise partners.

“Costa Coffee is a growing global business and I am excited for the opportunity to work to simplify, invest and grow the UK&I market, focusing on our customer experience, teams, partners and channel innovation,” he added.

Costa Coffee now has more than 2,600 coffee shops in the UK and more than 1,300 in 32 overseas markets. There are also more than 8,000 Costa Express self-serve machines in the UK.

Related: Costa Coffee Franchise

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By Amy North

Source: Bakery Info