Newly launched Horsham business delivers top-notch customer service in first week

March 21, 2019

One week of trading and already outstanding customer reviews, Drain Doctor has reason to celebrate the launch of its new business, providing a 24/7 plumbing and drainage service to local homeowners and businesses in and around Horsham.

Drain Doctor owner Will Melliard, who has practised customer care for over 19 years, is determined to bring a world class customer experience to the region by delivering an unforgettable service every day to every customer they work with.

Prior to the acquisition of his new Drain Doctor franchise, Wil began his career working for Harley Davidson as a mechanic, followed by positions in customer service and aftersales for over a decade. He then took a career change and went into the plumbing sector as a business manager, and then as a general manger in drainage to focus on enhancing the customer service.

The Horsham based Drain Doctor has two technicians, two support staff and two branded vans, which are fully equipped with new high-pressure water jetting units and CCTV drain survey equipment. Will’s wife, Becky, will also be involved in the marketing side of the business.

Born and bred in Horsham, Will wanted a new challenge and business opportunity that allowed him to achieve his goals without having to start from scratch. He chose to go down the franchising route and make an investment in a sector which was recession proof and with a brand that was well-known and growing fast. Drain Doctor fitted the bill as it was part of ‘Neighborly’, the world’s largest franchisor of home service brands, with a strong company ethos and Code of Values founded on integrity, respect and customer service.

Related: Former UK Soldier Brings Discipline to New Drainage Business in Cardiff

Will said: “Having worked in the plumbing and drainage industry for the past decade, I understand the importance of providing great customer service in order to set your business apart from others. I believe this to be the lifeblood of any organisation and it will be a priority for my new Drain Doctor business. I hold firm to a set of values centred around integrity and honesty and this will set the tone for my style of management and engagement with both colleagues and customers.

“I am really looking forward to getting stuck in and being a key player in the local West Sussex community, where I will deliver, not only best in class customer service, but also reinvent the reputation of a tarnished industry. The future is exciting and having the wider support, expertise and resource available from Neighborly and other Drain Doctor franchisees, gives me both confidence and peace of mind.”

Pierre Jeannes, Vice President of Operations for Drain Doctor, added: “We’re proud and delighted to welcome Will to our close network and are looking forward to supporting him throughout his exciting new journey with us. With William’s proven experience in customer service and the plumbing and drainage industry, coupled with his commitment and enthusiasm to make the business work, he exemplifies the kind of franchise owner that we look for across our industry and shows others the fantastic possibilities that exist in our growing network.”

When Will’s not busy with Drain Doctor Plumbing, he enjoys his fitness, playing the piano and spending time with his two young children.
Drain Doctor is the UK’s leading full service combined commercial and domestic plumbing and drainage organisation with over 50+ franchise locations, providing a national service across the UK.

For further information about Drain Doctor and the services it offers, visit Drain Doctor Horsham or call 01403 336 155.

Source: The District Post

Former UK Soldier Brings Discipline to New Drainage Business in Cardiff

January 20, 2019

With a background of military discipline and self-control, former soldier Shaun Bartlett is now applying his skillset to launch his first new business venture, a Drain Doctor Plumbing franchise, covering Cardiff and its surrounding area.

Prior to the acquisition of his new plumbing and drainage franchise, Shaun wanted a new challenge and business opportunity in a totally new environment to both the army and blue chip organisations, where he previously worked in sales looking after both corporates and small and medium sized businesses.

The new office, which is based in Cardiff, is ready to start trading from 7 January 2019.  Shaun and his Drain Doctor Plumbing branded van, which is fully equipped with new jetting units, cameras and the latest technology, is available to help local commercial and domestic customers’ with their heating, plumbing and drainage needs across the region.

Related: Father and son team up in drainage business

Not wanting to start a new business from scratch, Shaun chose to go down the franchising route and make an investment in a sector and with a brand which was well known and was growing fast.  Drain Doctor fitted the bill, particularly as it was part of Neighborly, formerly Dwyer Group, one of the world’s largest parent companies of home service brands, with a franchise network of over 3,500 franchisees worldwide.

Shaun Bartlett, said:

“The military training and sales experience I have gained over the years will prove invaluable for the running of my new franchise, and enable me to bring a variety of transferable skills and qualities to the civilian workplace.  For a while, I knew I wanted to start up my own business and be in charge of my own destiny, so that’s when I looked into franchising.  Having done my due diligence, I chose Drain Doctor Plumbing as it gave me a great opportunity to go into business delivering a service that I am passionate about to the community.

“I am not daunted by the challenges that lie ahead and I am now really looking forward to getting stuck in and being a key player in our city.   I am very excited to be the new franchise owner of Drain Doctor Plumbing Cardiff, and knowing I have the wider support, expertise and resource available from Neighbourly and other Drain Doctor franchisees, gives me both confidence and peace of mind.”

Pierre Jeannes, Vice President of Operations for Drain Doctor, added:

“We’re proud and delighted to welcome Shaun to our close network and are looking forward to supporting him throughout his exciting new journey with us.  With Shaun’s proven experience in the army and success of working in sales, along with his commitment and enthusiasm to make the business work, he exemplifies the kind of franchise owner that we look for across our industry and shows others the fantastic possibilities that exist in our growing network.”

When Shaun’s not busy with Drain Doctor Plumbing, he enjoys playing rugby and spending time with his son and partner.

Drain Doctor is the UK’s leading full service combined commercial and domestic plumbing and drainage organisation with over 50+ franchise locations, providing a national service across the UK.

Source: Business News Wales

Two franchisees donate services to BBC’s DIY SOS

October 21, 2018

Franchisees from Drain Doctor and Bright & Beautiful have donated their services to adapt a family home in North Shields for the BBC television programme, DIY SOS, which helps homeowners improve their property following a change in circumstances.

Both franchisees and their team members welcomed the well-deserving family to their new home at ‘The Big Reveal’ and had the opportunity to meet the host of the show,

Nick Knowles. The programme, which is due to be broadcast later in the year, involved Drain Doctor carrying out a CCTV survey of all drain lines in and around the property. Its technicians then supplied, installed and rerouted new drainage and manholes at the rear of the property, which was vital to allow the new foundations to be installed for a rear extension.

With a team of 12, the domestic housekeeping service Bright & Beautiful, carried out a thorough clean of the property prior to the family moving in.

Jim Watson, Drain Doctor’s North East franchisee, said: “It’s fantastic and very humbling to have played a part in this build project and I can’t thank my technicians Dan, Craig and Ian enough for the hard work they have put in over the three days they were on site. It is incredible to see the North East coming out in force to make this possible in order to keep a family together.”

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‘Very emotional’
Helen Ross, Bright & Beautiful’s North Tyneside franchisee, added: “It has been a huge pleasure to have supported this fantastic DIY SOS big build and we are extremely proud to have played a part in giving this hugely admirable family a home they deserve. The Big Reveal was very emotional for everyone and it was great to meet the family who are now able to start rebuilding their lives thanks to the army of local tradespeople involved.”

Drain Doctor and Bright & Beautiful are part of Neighborly, one of the world’s largest companies of franchised trade service brands.

Source: Franchise World

Father and son team up in drainage business

September 8, 2018

Having spent over two decades running his own heating and plumbing organisation, Steve Lawless has teamed up with his son, Myles, and they are about to embark on their first business venture together as a new Drain Doctor franchise covering Stafford and Stoke-on-Trent.