Devon home care provider rated Outstanding after first inspection

February 23, 2020

A home care provider based in Devon has been rated ‘Outstanding’ by the Care Quality Commission, just 18 months after opening.

The Home Instead Senior Care franchise, which cares for people living in Tavistock, Tamar Valley and the surrounding area, has been awarded the top rating for being caring and well-led following an inspection that took place in October.

 
The provider joins a select group of companies, with only 4% of domiciliary care providers in England having achieved this most coveted rating.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Lynn Roddy, owner of Home Instead, first launched the Tavistock and Tamar Valley office in July 2018, after personally experiencing the difficulties in finding quality and consistent care for her mother.

Commenting on the achievement, she said: “We are thrilled to have received an ‘Outstanding’ rating from the CQC. This result is because of our hard-working team and I am so pleased to see their passion and true dedication recognised in this way. I know my mother would be so proud of the work we are doing to bring personalised home care to the community.”

In their report, CQC inspectors said staff “showed a love of their jobs” and a “passion” for the people they support, keeping them “at the very heart of the service”.

Related: Care Franchises – Search Franchise Reviews Directory

Inspectors also noted how care plans were “tailored to meet the needs of individuals” and delivered to ensure “flexibility, choice and continuity of care”.

In the report, inspectors documented one example about how a local family had called upon Home Instead to help their elderly relative move out of a care home and back into their own home in order to regain independence and overall well-being, after the concerned family observed a “decline in independence”.

Home Instead worked closely with the client, the local authority, occupational therapy team and their family to create a bespoke care package to meet the individual needs of the individual.

Related: Home Instead Senior Care Franchise

Inspectors said that because of the “extensive and high-quality package of care” being offered, the client was able to move back into the community.

“Since staff have been supporting this client, their social engagement and overall wellbeing has greatly improved. They are now able to spend quality time with their family and engage with the local community,” the report added.

Roddy said: “We work extremely hard to carefully select staff in order to build trusting relationships with our clients and family members. We have an incredibly motivated team who live the values and ethos of Home Instead.”

By SARAH CLARKE

Source: Home Care Insight

Caring Wirral couple receive top award for their ‘amazing cultures and values’

December 16, 2019

A WIRRAL couple who co-own Home Instead Senior Care Wirral have received the Amazing Cultures and Values Award at a national industry event.

 
Mike and Catharine Chalton, who own the CQC Outstanding rated care company, were presented with the award, which is the first to have ever been presented to a local Home Instead business owner, after being picked from more than 200 potential candidates at the Home Instead Senior Care’s annual national conference.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

For the last 13 years, Mike and Catharine have lived and breathed the Home Instead Senior Care ethos and were one of the very first franchise offices of Home Instead.

The company say that the caring couple have always been ‘unwavering in focusing on their high standards of client and caregiver care.’

In nominating the Chaltons for this recognition award, one of their colleagues said: “Cath and Mike are selfless when it comes to giving their time to help other owners and the national office team develop new initiatives/projects and have been inspiration to us in our journey with Home Instead.”

Related: Care Franchises – Search Franchise Reviews Directory

Not only have Mike and Catharine been delivering an exceptional and compassionate in-home care service to their senior clients in Wirral, but Catharine has also represented Home Instead on the British Franchise Association (BFA) for many years.

On receiving the award Mike said: “Catharine and I were very humbled to receive this award.

“Having spent 13 years living the Home Instead culture and values it has always felt a privilege to have the opportunity help other people.

“As one of the first Home Instead franchises we have had the added privilege of being able to help and support our fellow owners as they have grown their businesses.

Related: Home Instead Senior Care Franchise

“To receive recognition for this from our peers is something we will treasure for many years.

“Thank you to everyone.”

By Lauren Jones

Source: Wirral Globe

Double ‘Outstanding’ Home Instead franchise achieves perfect score

December 10, 2019

A Home Instead franchise based in Market Harborough has achieved the highest possible rating from the Care Quality Commission.

The regulator rated Home Instead Senior Care (HISC) Market Harborough, Rutland and Corby as ‘Outstanding’ in all five areas of inspection, an accolade achieved by less than 0.2% of England’s adult home care providers.

 
The news marks the second ‘Outstanding’ rating for the HISC branch. In 2016, the provider achieved the rating for two out of five inspection areas.

In its report, the CQC said the service had a culture of continuous improvement and had systems in place to “sustain outstanding care and further improve the service”.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Inspectors also praised the provider for its “innovative approach to training” and for working with specialist agencies to train staff on how the conditions people lived with impacted their lives.

Business owner Gail Devereux-Batchelor set up the service in 2011 in response to the difficulty she faced trying to find suitable care for her terminally ill sister.

“My sister needed palliative care, but we couldn’t find a reliable, high-quality service. It was Christmas time and I remember sitting on the lounge floor with my laptop on Boxing Day, desperate to find an organisation to help – and that’s when I came across Home Instead,” she said.

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“I was so impressed with their ethos and values I decided to set up my own Home Instead office here in Market Harborough. Out of something very sad came something very positive: we discovered how big a difference we could make to the lives of our clients and their families. This business is my sister’s legacy, and that’s a real comfort to me.”

The CQC report gave examples of the company’s “exceptional” service and “trusting” relationships formed between clients and their caregivers.

One relative said, “The carers are tailor made for us, we said what sort of people we would like, they are two real crackers. I couldn’t fault them.”

Clients also spoke enthusiastically about the care they received, with one saying, “It’s like having friends popping in to give you a hand when you need it most.”

Related: Home Instead Senior Care Franchise

Commenting on the inspection, Devereux-Batchelor praised her team.

“I am so fortunate to have the most amazing people to work with. They all share the Home Instead ethos and this shines through in the report,” she said.

“I would like to thank all of our clients and their families for their kind words. A big special thank you goes out to our caregivers; without them, we would not be able to deliver our outstanding service.”

By SARAH CLARKE

Source: Home Care Insight

London home care business rated Outstanding for ‘exceptional’ community work

November 28, 2019

A South London home care service praised for its “exceptional” community engagement initiatives has been rated ‘Outstanding’ by the CQC.

Home Instead Senior Care Wandsworth, Lambeth and Dulwich achieved the top rating for being caring and well led, after previously been rated ‘Good’ overall during its previous inspection two years ago.

 
Alison Murray, Head of Inspection for Adult Social Care in London, said this level of improvement is a “tribute to the hard work of management and staff”.

Speaking of the achievement, franchise owner Tony O’Flaherty (pictured right) said: “We are so pleased to have received an outstanding rating from the CQC.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“The feedback from families of how respectful our caregivers are and how they go above and beyond to continue to enable people to remain independent in their own homes is wonderful.”

Throughout the report, inspectors shared examples of how staff went the extra mile for their clients.

They noted that one client had resisted attempts by her family to go out of the house and socialise, but with the encouragement of the caregiver had regained the confidence and independence to start going to a dementia café.

A relative said, “Having my mother attend the Home Instead Wellbeing Café, a community initiative run and funded by Tony, earlier this year was probably the best thing she did.

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“She interacted with other people who, like herself, find life very isolated and lonely. Although she didn’t want to go at first, once her barriers came down she started chatting to people, telling them all about her past life, dancing and needlework.”

The CQC report highlighted how the Home Instead branch worked to promote independence with a number of community initiatives, including the Lambeth Dementia Action Alliance, to improve the health and social care of people living with dementia and their carers.

“CQC found the service was exceptional at promoting people’s independence so they could continue to enjoy their lives,” the report said.

Related: Home Instead Senior Care Franchise

The provider was praised as a strong advocate for people and supporting them to access external services that would be of benefit to them.

For example, the service had registered with Thames Water so people using the service would get priority support in the case of a loss of service.

“The director was passionate about community engagement and was a major advocate in promoting and raising awareness about dementia in the community,” inspectors said.

By SARAH CLARKE

Source: Home Care Insight

The key behind Home Instead Senior Care’s success

October 1, 2019

Home Instead Senior Care is the pioneer of relationship led care, helping people to remain at home in familiar surroundings, enjoying a stimulating and enhanced quality of life.

Founded in 1994 by husband and wife team Paul and Lori Hogan in Omaha, U.S., the pair struggled to find personalised care that would suit Paul’s grandmother’s needs, and from this, the concept of Home Instead Senior Care was born.

 
With the creation of the company, Grandma Manhart was able to stay in her home and lived many years longer than expected. This experience inspired their desire to help other families by providing private home help for ageing loved ones.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Fast forward to 2019, each day thousands of Home Instead CAREGivers provide care to more than 10,000 clients in the UK, supported by a network of over 190 franchise offices. And by any measure, the care is exceptional – a recent independent survey of over 4,500 clients and family members found a whopping 96% would recommend Home Instead. It’s also received a record number of “Outstanding” ratings by the Care Quality Commission.

So how did a fledging care company 4,000 miles away, grow to over 1,000 franchise offices worldwide, whilst maintaining these levels of customer satisfaction?

In short, by relentless focusing on its culture and creating a highly engaged workforce that believes in its vision and really care about their clients.

In July 2019, independent employee engagement experts WorkBuzz surveyed almost 7,000 CAREGivers and found 96% are proud to work for Home Instead; 95% feel motivated to go the extra mile and 9 in 10 see themselves working at Home Instead in twelve months’ time, against a backdrop of high levels of employee turnover in the care sector.

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“Home Instead has truly world class levels of employee engagement and it’s culture sets it apart from the competition”, said Steven Frost, CEO of WorkBuzz.

Having a clear mission

Every business needs a clear mission, vision and values which act as a North Star, guiding decisions and behaviours. Home Instead’s vision to be the UK’s most admired care company is well understood – 97% of new CAREGivers say their initial training helps them to understand why Home Instead is different from other care companies.

Get recruitment and onboarding right

Making wrong hires, who don’t share your values and buy-into your vision is a sure-fire way to dilute your culture. Home Instead pays particular attention to this with the “Mum Test” – with hiring managers asking would you be happy with a prospective employee caring for your own family?

Prospective employees are also screened against its values: Choice, Integrity, Listening and Changing the Face of Ageing. And once successful applicants start, they can expect in-depth training about how to deliver care, the Home Instead way.

Related: Home Instead Senior Care Franchise

Focus on growing leaders

Based on feedback from thousands of its employees, WorkBuzz’s algorithms pinpointed what factors engage Home Instead CAREGivers the most – one of the top factors was the quality of leaders in their local office.

Home Instead continues to invest in growing its leaders – over 1,600 managers and franchise owners took part in training courses and workshops throughout 2018, which included Leadership Essential and a 3-day core Human Resources skills. It’s not surprising that 93% of CAREGivers feel their office is effectively managed and well led.

Track and improve employee engagement

Each year, WorkBuzz confidentially surveys all employees, franchise owners and clients, enabling Home Instead to track its culture; benchmark quality across its franchise network; and pinpoint strategic priorities. Since introducing WorkBuzz in 2013, Home Instead has improved CAREGiver employee engagement by 11% and client satisfaction by 15%.

Source: Franchise World

Home Instead Senior Care franchise for Crewe and Nantwich closes

August 23, 2019

The Home Instead Senior Care franchise covering Nantwich and Crewe has ceased trading, it has been confirmed.

The franchise, known as Redshank Senior Care Services, was based at Frederick House on Beam Heath Way Nantwich.

 
It employed staff who care for elderly clients in their own homes.

Bosses at Home Instead head office in Warrington say all staff and clients have been kept on and are now working from head office.

The Crewe and Nantwich franchise had been run for over 10 years by Dawn Sime (pictured) until August 1.

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There are thought to be more than 50 care people who work for them part time and full time and also nearly 60 clients.

These clients are based in Nantwich, Crewe, Alsager, Sandbach, Church Lawton, Madeley, Malpas and Whitchurch.

A spokesperson for Home Instead group said: “We can confirm that Redshank Senior Care Services in Crewe has ceased trading.

“The company was operating under the Home Instead Senior Care brand.

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“Home Instead Senior Care operates a nationwide network of more than 200 franchised offices, delivering outstanding home care.

“As a responsible franchisor, Home Instead’s paramount concern is for the wellbeing of the company’s clients and their staff, including caregivers.

“We are committed to providing a quality service and to ensure continuity of care for clients.

“All of the company’s caregivers and all clients’ care has been transferred to a neighbouring franchised office in Northwich, ensuring a seamless transition.

Related: Home Instead Senior Care Franchise

“There has been no disruption to the care of any clients during this period.”

Dawn Sime and the Crewe and Nantwich franchise had moved to larger premises at Frederick House in May 2017 after leaving Worleston.

Source: The Nantwich News

Home Instead Senior Care opens Isle of Wight service

June 25, 2019

Home Instead Senior Care has opened a new franchise office in the Isle of Wight.

Covering all locations on the island, the new service is run by husband and wife team John and Dee Oswald (pictured).

 
John, a former chartered surveyor, and Dee, who has a background in business and administration, said they are on a mission to change the way elderly people are cared for in the community.

“Our aim is to help people live independently, in the comfort of their own home, for longer. Dee and I have both experienced the difficulties of trying to obtain quality care for our own ageing parents and this being the primary reason for setting up the new business,” said John.

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“We realised that we could really help to make a difference, not only for those being cared for, but also for their families. Our pledge is that the care we provide is the care we would want for our own Mum or Dad.”

The Isle of Wight office is now in the process of recruiting a team of carers to join the team and has already hired Abigail Wheeler as its care manager.

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Wheeler has more than 12 years’ experience working in health and social care, starting in a nursing home, where she cared for older people with dementia.

She later worked in acute wards and the emergency department in hospital, before qualifying in 2016 as a Registered Operating Department Practitioner at the University of Portsmouth.

Related: Home Instead Senior Care Franchise

By SARAH CLARKE

Source: Home Care Insight

Home care firm marks 200th office opening with Chester cathedral celebration

May 29, 2019

Home Instead Senior Care UK – A HOME care company, founded in Chester in 2005, was back in the city to celebrate the opening of its 200th franchise location at an event at Chester Cathedral.

Over 100 guests gathered to celebrate the role Home Instead Senior Care has played in the way home care is delivered to the elderly in the UK.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Home Instead’s pilot office, which opened in Chester at the Chester Gates business park, is now owned and run by Chris and Sue Broadbent who were present at the event.

The company’s unique model earned the £170m turnover business a Queen’s Award for Enterprise (Innovation) in 2016.

The franchise provides care and companionship to more than 14,000 seniors across the UK and employs approaching 10,000 caregivers with ever-increasing demand for its services, driven by an ageing population.

Related: Care Franchises – Search Franchise Reviews Directory

Also present at the event were Martin Jones, Managing Director of Home Instead; Dave Banark, COO of  US & Canada branch and Pip Wilkins, CEO of the British Franchise Association. Guest of honour was Romesh Dharmasingham who is opening the company’s 200th office in Dorchester.

Speaking at the event, Martin Jones welcomed Romesh saying, “We are delighted to welcome Romesh to the Home Instead family.

“The company has some a long way since we set up in Chester and it’s lovely to be back in the City to celebrate reaching our 200th office.”

Related: Home Instead Senior Care Franchise

By Mark Dowling

Source: Chester Standard

International gathering marks Home Instead’s 200th UK office

May 11, 2019

Home Instead Senior Care directors from both sides of the Atlantic came together this week to celebrate the opening of the care provider’s 200th UK office.

Owners from across the network gathered at Chester Cathedral on Tuesday to mark the achievement.

Attendees included Martin Jones, managing director of Home Instead; Dave Banark, COO of Home Instead US & Canada; and Bryn and Jill Evans – the original and existing owners of the first Home Instead office, which opened in Sheffield in 2006.

Romesh Dharmasingham, who is opening the company’s 200th office in Dorchester, also attended.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Speaking of joining Home Instead, he said: “It is truly an honour to open the 200th office of this fine organisation. This is an inspirational business which is making such a difference to the lives of older people and I look forward to contributing to its future success.”

Home Instead Senior Care, the world’s largest multinational network of franchises specialising in home care, is expected to open at least five more franchise offices in the UK this year, Home Care Insight revealed in February.

But this is just the start of the care provider’s plans for UK market penetration, according to Martin Jones.

He told Home Care Insight in an exclusive interview that the capacity for the UK business is around about 285 franchise offices, but within each territory there is “no glass ceiling” as to the number of possible clients.

Related: Care Franchises – Search Franchise Reviews Directory

Speaking at the event, Jones welcomed Dharmasingham. “We are delighted that Romesh has opened his office in Dorchester. The need for care is growing as our population ages, and it’s important for us to be represented right across the country,” he said.

“We have achieved so much since we opened our first UK office in 2006. We now employ 9,700 caregivers and provide outstanding person-centred care to more than 14,000 clients – but we will never stand still.”

Regarding the milestone, Dave Banark said: “In the UK people over 65 make up more than 18 per cent of the population, and the fastest growing segment of the population is those people aged 85 and over. The shift is transforming markets, workplaces and communities.

Related: Home Instead Senior Care Franchise

“For now and the foreseeable future, innovative business solutions like Home Instead will play an important role in how people age better and will therefore create new opportunities for the growth of our business.”

By SARAH CLARKE

Source: Home Care Insight

Home Instead Senior Care managing director appointed to The Silver Line board of trustees

March 27, 2019

The Silver Line, the charity founded by Dame Esther Rantzen DBE, has appointed Martin Jones, managing director of Warrington-based home care company, Home Instead Senior Care, as a member of their board of trustees.

The Silver Line is the UK’s only confidential, free helpline for older people. Home Instead Senior Care is a home care franchise business which pioneered companionship-based care in the UK and supports older people wishing to remain in their own homes.

Speaking about his appointment, Jones said, “Our mission is to ‘change the face of ageing’ and everything that we do is focused on this. Our care service allows older people to remain living at home and stay connected with their local community, where they feel valued and can continue to make a contribution.

Related: THE BIG INTERVIEW: Martin Jones, Managing Director, Home Instead Senior Care

“The Silver Line provides an invaluable support service, so our two organisations are well-aligned.

“My involvement with them will allow me to help shape some of the charity’s initiatives, perhaps most importantly those that help to combat loneliness amongst older people.”

Jones is also a trustee of the Care Workers Charity, sits on the Age at Work Leadership Team for Business in the Community (BITC) and is also the Champion for Older Workers for BITC. He also sits on the board of TSA, the industry body for technology enabled care.

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Jones was one of four new Trustees for The Silver Line.

Sophie Andrews, Chief Executive of The Silver Line, added: “The new Trustees bring a wealth of relevant experience to our Board and join us at an important time in our short history. They have already demonstrated a passion for the cause and have some great ideas about how we secure longer term income to ensure we are sustainable for the future.”

Source: BDaily