Radfield Home Care scoops seven top home care awards

June 29, 2020

Home care client-review website, Homecare.co.uk has awarded seven accolades in its Top 20 Home Care Provider Awards to Radfield Home Care based in Shrewsbury and its national network of franchise offices.

 
As well as achieving the prestigious national Top 20 Home Care Group status for the third consecutive year, six of Radfield Home Care’s offices have also triumphed in regional categories amongst over 14,000 published reviews between May 2018 to April 2020.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

In London, Radfield Home Care Havering & Brentwood achieved Top 20 Home Care Provider status. In Yorkshire & the Humber region, Radfield Home Care Harrogate, Wetherby & North Yorkshire and Radfield Wakefield & Dewsbury saw off almost 1000 other providers, as a Top 20 provider. In the West Midlands, Radfield Home Care Worcester & Droitwich gained a regional accolade. In the North West of England, Liverpool North achieved the Top 20 Home Care provider in its region, whilst in the East Midlands, the Radfield Stamford, Peterborough & Rutland office now holds the prestigious regional award; all offices shining through amongst thousands of home care providers in each region.

Related: Care Franchises – Search Franchise Reviews Directory

Radfield Home Care’s founder and director, Dr Hannah MacKechnie is excited about what the accolades mean for the business, “This is the third year in a row we have been recognised in Homecare.co.uk’s Top 20 awards, and it’s great to see this year our impact has been felt further with half of our franchise partners being awarded this great accolade in each region.” “The awards recognise how Radfield Home Care’s focus on high quality care is clearly valued by our clients and their loved ones. Recognition across multiple regions as well as a group nationally will only further support our franchise network as clients regularly review Homecare.co.uk when deciding on a provider.”

Related: Radfield Home Care Franchise

Similar to Tripadvisor for the tourism industry, Homecare.co.uk is the UK’s online review website for home care services. It allows clients, their relatives and loved ones to review the care they are receiving based on the quality of staff, standard of care received, office management team, dignity of services and value for money. The awards recognise the Top 20 providers in each region and nationally that have the highest client-review rating each year, with Radfield’s seven locations achieving average scores respectively of 10, 9.9, 9.7, 9.8, 9.9 and 9.8 out of 10.

Source: Shropshire Live Business

Radfield Home Care franchise discovery sessions launch online amid COVID-19 lockdown

April 6, 2020

Radfield Home Care will be hosting webinars on franchise opportunities during the COVID-19 lockdown and beyond.

 
Designed to provide a complete overview of the Radfield Home Care franchise opportunity, the new online discovery sessions will be hosted on a one-to-one basis by franchise recruitment manager, Edward Gill.

Other key support team members will also available throughout the session to answer key questions.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The sessions have been in the making for some time, but have been launched early to help individuals continue their franchise research despite the social distancing measures in force due to COVID-19.

Gill said: “We have designed our online discovery sessions to make it easier for those interested in the Radfield franchise opportunity to find out everything they need to know about what to expect when they join the franchise network; from their daily routine, to the financial and social rewards achievable, and how we will support them to develop a successful home care business.”

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As well as learning more about the business model, franchise offer and support, Radfield Home Care will also identify personalised next step plans to help those interested complete their due diligence and prepare for their new venture.

Franchisor Dr Hannah MacKechnie said: “Operating a care business can be very rewarding but also very demanding. We work with everyone that is interested in joining the Radfield network to ensure they fully understand the commitment as well as the rewards involved.

Related: Radfield Home Care Franchise

“As a franchisor, it is our duty to make sure we are open and transparent with both the positives and challenges of operating a care business so people don’t invest in something that isn’t right for them. Our new online sessions are the first step on this journey of discovery and can help people find out everything they need to know within the comfort of their own home.”

By SARAH CLARKE

Source: Home Care Insight

Radfield Home Care To Double Workforce In 2020

March 18, 2020

Leading home care franchise, Radfield Home Care is set to double its workforce in 2020, creating up to 250 new jobs across the UK.

 
With 15 locations already providing over 200 jobs across the UK, the British Franchise Association’s Emerging Franchisor of the Year is set to create dozens of new careers thanks to the growth of existing franchises, the development of the franchise support team and the expansion of its franchise network.

As well as frontline care professionals, Radfield Home Care will create numerous recruitment, administration and management roles in local offices across the country, as well as nationwide franchise support roles based at its National Support Centre in Shrewsbury.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Franchisor and founder of Radfield Home Care, Dr Hannah MacKechnie explained what the new jobs mean for the network of franchise partners: “Over the coming months, our franchise partners are focused on increasing the amount of care they deliver to older people within their local communities.

Recruitment of high-quality care professionals and supportive office staff is the key way to facilitate this, and it will enable some of our franchise partners to double their turnover. Our recruitment activity is both local and national, which means we are increasing awareness and generating enquiries in all areas of the country to help any future franchise partners considering joining the Radfield network get off to a flying start as well.

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“As our franchise partners develop and our network grows, we also have aggressive plans to expand our national support team both in our National Support Centre and remotely, spending time with franchise partners in their own offices.”

All of Radfield’s franchise employees benefit from the organisation’s Caring for our Carers™ pledge. This bespoke employee-satisfaction scheme focuses on high rates of pay, with many locations accredited by the Real Living Wage foundation and paying at least £9.00 per hour (rising to £9.30 in April), as well as training, CPD and progression opportunities to help its care professionals and office teams develop a life-long and rewarding career in care.

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Radfield’s franchise partners are fully supported with recruitment of both care professionals and office team members by the franchise support team’s marketing manager, Trudie Meredith: “Recruitment is one of the most important aspects of business development for our franchise partners, so it is vital we provide the tools, knowledge and support to help them attract new team members within their local territory. I work with franchise partners on a wide range of marketing activities online, offline and networking events to generate dozens of applications for them. We then support them to ensure their interview process is as efficient and effective as possible to help them improve their recruitment conversion rates of high-quality team members.”

Source: Franchise Local

Radfield Home Care launches educational forums for franchise network

March 2, 2020

Growing domiciliary care franchise Radfield Home Care has launched its new series of educational forums to support employees to drive cultural, compliance and operational change in the care delivered to their local communities.

 
Radfield’s Care Forums have been developed to provide local care managers and office teams throughout the franchise network with the latest in care management practices.

They are designed to help individual branches to develop their teams of care professionals, delivery high standards of care and keep abreast of the latest regulatory advancements.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

The first of Radfield Care Forums took place earlier and was hosted by the National Office Support Team.

Future events will take place biannually, ensuring new industry and organisational strategies, systems and regulation are consistently embedded into local franchises’ care delivery.

Radfield governance and operations manager Jess Jenkinson said: “The role our networks’ registered care managers, care co-ordinators, field supervisors and other office team members play in the success and direction of our franchise partners’ businesses is crucial.

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“With this in mind, it is really important we support these key employees to understand Radfield’s value and ethos, as well as all of the key metrics to help them maintain sustainable and high quality operations and care delivery. Without office teams sustaining this framework, it is very difficult for our franchise partners to focus on developing and growing their business – the two really do go hand-in-hand.”

Radfield said the new event is the beginning of its larger plan to introduce more networking and educational events for franchise partners in the coming months, as the network continues to grow.

“We strongly believe that giving people a voice and sharing best-practice is what makes any organisation stronger, so developing a constructive annual events calendar and networking tools are at the heart of our future plans,” said Jenkinson.

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“As well as network-wide celebrations and discussions for franchise partners, office team members and care professionals, we are also focusing on niche support based on geography, trading history and other shared characteristics. In short this will mean franchise partners and employees can all learn from one another’s real-world experiences to help drive growth.”

By SARAH CLARKE

Source: Home Care Insight

Radfield Home Care welcomes first franchise partner of 2020

February 1, 2020

Radfield Home Care is expanding into Milton Keynes as it welcomes its first franchise partner of 2020.

 
Jane Franks, the new owner and director of Radfield Home Care Milton Keynes, joins the business having worked as a HR director for a food franchise in the town, and is also heavily involved in a local children’s bereavement charity.

Having followed the home care sector with interest, Franks was inspired to make a career change after her mum suffered a fall and ended up in hospital.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“Witnessing first-hand mum’s decline in hospital and the subsequent speed of recovery once she was being cared for in the familiar surroundings of home, gave me the inspiration to set up my own home care business,” explained Franks.

Reflecting on her discovery of Radfield, Franks added: “Having completed extensive research and initially meeting the Radfield team at the National Franchise Exhibition, I narrowed my search and Radfield were at the top of my list.

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“As a family-run business, Radfied had captured in a business the exact quality and ethics I was looking for. The model is truly person centred, helping clients, their families, carers and franchise partners. I could see that senior care was something I could really care about as a business, my business.”

Having recently completed the second phase of the Radfield Runway 20-day training programme, Franks will now begin working with the marketing team to attract her first clients and carers ready for when she begins trading in the coming weeks.

Related: Radfield Home Care Franchise

“I am excited by the potential of the Radfield brand and proud to be able to support the communities that make up Milton Keynes. I am not only passionate about providing high-quality client centred care, but I am also dedicated to providing a great place for our carer professionals to work,” she said.

By SARAH CLARKE

Source: Home Care Insight

Radfield Home Care to open first franchise in the East Midlands

January 7, 2020

Growing domiciliary care business Radfield Home Care has welcomed its first franchise partners in the East Midlands.

 
Sam and Jon Adie (pictured) will open a new office in Derbyshire in the coming months, providing care to local residents in Derby, South Derbyshire and Ashbourne.

A former PA of numerous blue chip companies, Sam and her husband Jon, an engineering director, have always had a desire to provide care and support services, but it was when they began sourcing care for Jon’s parents they struggled to find a high quality home care provider.

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“Having had a bad experience finding care for mum and dad, who were being failed by the system, the realisation set in very quickly that there were a lot of poor quality home care providers, and being so far away to help and support, made this extremely difficult. This has driven the need to want to make a difference in the care sector, and raise the quality and standards of care provided. I feel it’s really important to make sure that older people are made more aware of their choices,” Jon explained.

After researching numerous franchise opportunities, Sam recalls phoning Jon at work when she came across Radfield Home Care: “The Radfield family values really stood out. It feels more personal coming into a business at the stage Radfield is at and allows one to one support. The whole team are friendly, supportive and extremely knowledgeable,” she explained.

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“Franchisors Hannah and Alex have always been involved and on hand at every stage of our franchise journey and are extremely friendly and approachable. The ‘quality’ culture shines through and the values the business holds, very much aligns with the core reasons of why we are entering the care sector.”

Sam and Jon have just completed the second stage of Radfield’s 20-day franchise partner training programme, the Radfield Runway, and have recently acquired their office on the outskirts of Derby city centre.

“We are really excited about our new premises in ‘Revive Healthy Living Centre’ in Derby,” said Sam.

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“The close association with other healthcare professionals provides a great opportunity to create synergy across all businesses in the community. Our CQC application is also underway as we focus on appointing an enthusiastic and energetic registered care manager and spreading the word through our social media platforms.”

By SARAH CLARKE

Source: Home Care Insight

Radfield Home Care creates digital support system for growing franchise network

December 10, 2019

Award winning domiciliary care provider Radfield Home Care has launched a new digital franchise management system for all franchise communication, support and documentation.

The Radfield Internal User System, named Radius, is designed to help franchise partners seek the most from their franchisor’s support systems, network with their peers and access the latest critical documentation.

 
It is also designed to enable Radfield’s compliance and regulation team to ensure franchise partners are alerted to the latest Care Quality Commission updates – taking the pain of keeping abreast of regulatory updates away from franchise partners.

Franchisor Dr Hannah MacKechnie oversaw the implementation of Radius and paid close attention to its functionality and usability to ensure franchise partners could easily adapt to the new system and benefit from what it has to offer.

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She said: “As the Radfield franchise network continues to grow, we are committed to developing the franchise offering to ensure we continue to provide leading support and guidance to our partners at all stages of the business lifecycle. The new Radius system is a huge step to help us achieve this.

“Franchise partners will feel the impact of Radius before they even start their initial training at the very beginning of their Radfield journey. The system provides new franchise partners with a clear journey, that adapts to their progression, learning and status; providing them with clear tasks to guide them from signing their franchise agreement to providing care to their first clients.

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“Beyond this introductory pathway for new franchise partners, Radius hosts various communication channels to liaise with national office team members and other franchises; training modules for ongoing franchise partner development; support tickets to submit and track queries, suggestions and ideas; as well as all critical documents, policies, procedures and updates. It will become the central hub for franchise partners Radfield Home Care journey.”

Radfield Home Care was announced as the winner of the British Franchise Association’s Emerging Franchisor of the Year 2019 in July.

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Specialising in private care at-home services for the UK’s ageing population, Radfield was selected by the judges due to its demonstrable franchise support systems, ethical business model and community involvement – beating numerous other franchise brands to the accolade.

By SARAH CLARKE

Source: Home Care Insight

Radfield Home Care overhauls retention and wellbeing strategy

November 29, 2019

Radfield Home Care has announced a “complete overhaul” of its employee retention and wellbeing strategy.

 
The Caring for Carers Pledge, which sets out how the business values its carers and provides a rewarding working environment, has been redeveloped around a new CARE acronym; Culture, Appreciation, Reward and Empower.

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Radfield said the acronym reflects the journey that all of its employees experience – from a welcoming and supportive culture; to the ongoing appreciation and reward for their efforts and achievements; to the “continued empowerment” Radfield provides its employees to progress in both their career and personal goals.

Franchisor Dr Hannah MacKechnie said: “The care sector has a terrible history of under-paying, under-appreciating and under-supporting its workforce. Not only does this generate high staff turnover rates and deter new employees entering the sector, it also has a knock on effect on the quality of care provided to clients. As a result, focusing on looking after our employees, as well as clients, is critical.

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“The Caring for Carers Pledge has been a staple part of Radfield’s recruitment and retention for a number of years, but we have given it a complete overhaul, with the introduction of our new CARE approach at the centre of this. To roll this out nationally, we are working with our franchise partners individually to develop localised strategies to develop their culture, appreciation, reward and empowerment pledge.”

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Radfield said it has been able to keep its staff turnover rates low by investing in quality training, listening to and supporting carers and recognising hard-working carers with ample rates of pay – the majority of Radfield Home Care franchise partners are Living Wage accredited.

By SARAH CLARKE

Source: Home Care Insight

Radfield creates more franchise opportunities with territory expansion

November 14, 2019

Radfield Home Care has expanded its territories throughout Birmingham to open up future franchise opportunities.

 
The HSBC Emerging Franchisor of the Year 2019 winner has launched new ‘super territories’ thought out the Birmingham area that, it claims, will offer franchise opportunities with ‘sustainable returns and high levels of social value’.

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The super territories have been developed to include three times the population of standard territories giving potential home care franchise partners a larger pool of clients.

Birmingham was selected as a base for the new territories thanks to its proximity to Radfield Home Care’s national office and the cities transport links.

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The new territories neighbour each other, stretching from Wednesdbury to Martson Green.

Franchisor, Dr Hannah MacKechnie, said: “We wanted to create a unique opportunity for inspiring franchise partners and one of the ways for us to do this was to increase the business opportunity within a given territory. After reviewing various locations across the country, Birmingham was perfect for this.

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“Made up of numerous small towns, each with their own unique cultures and demographics, it meant we could develop multiple super territories in the area each with a healthy mix of different age groups and incomes – essential for a healthy balance of clients and staff.”

By MATTHEW TRASK

Source: Home Care Insight

Home care company among best in West Midlands

August 14, 2019

Radfield Home Care – A HOME care provider from Herefordshire and south Shropshire has been named as one of the best providers in the West Midlands.

Radfield Home Care have been listed The Homecare.co.uk Top 20 Home Care Awards 2019 recommended home care providers in each region of the UK after clients, or their relatives, can leave feedback online,

 
Similar to Tripadvisor for the tourism industry, Homecare.co.uk provides a platform for feedback based on the quality of staff, standard of care received, office management team, dignity of services and value for money.

The awards recognise the top 20 providers in each region and nationally that have the highest user-review rating, with Radfield Herefordshire and South Shropshire achieving an average score of 9.8 out of 10.

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Owner of Radfield, Kiain McKean, said: “I am delighted to be awarded in the top 20 Home Care Providers in the West Midlands.

“My team and I pride ourselves on delivery of care and support we provide to our clients. Exceptional care by exceptional people at the heart of our business.”

Radfield Home Care is the first healthcare company in the UK to become a Certifed B Corp, an ethical accreditation that puts people and the planet above profits.

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The firm’s founded, Dr Hannah MacKechnie, said: “This is the second year in a row we have been recognised in Homecare.co.uk’s Top 20 awards, but it is great to see this year our impact has been felt further with more of our franchise offices being listed.

“This award recognises how Radfield Home Care’s focus on private care services translates into high quality care that clients value in their local community.

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“Recognition across multiple regions as well as a group nationally will only further support our franchise partners as clients regularly review Homecare.co.uk when deciding on a provider.”

By James Thomas

Source: Hereford Times