First Right at Home UK branch awarded second Outstanding rating

January 31, 2022

Right at Home Maidenhead has become the first franchise in the network to be awarded a second Outstanding rating by the Care Quality Commission (CQC).

 
The service has maintained its rating from its last inspection in May 2019, achieving ‘Outstanding’ for being responsive and well-led.

MP Theresa May visited the office to celebrate the company’s achievement. She said: “I saw first-hand from my visit how much the team at Right at Home care about their clients and it is great to see their hard work recognised.”

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

In its report, the CQC praised staff for working effectively as a team to improve care and ensure people were safe.

The report said: “The service embraced continuous improvement in their care approach to enrich people’s lives. The service had an excellent workplace culture for staff. Staff feedback was overwhelmingly positive.”

The outcomes of care people received were also considered outstanding.

Related: Care Franchises – Search Franchise Reviews Directory

The CQC continued: “The support people received enabled them to reach their maximum potential. Care plans were very person-centred and contained detailed information of how to support people in the best possible way. There was a robust complaints system in place which included lessons learned from prior concerns. The service actively worked to promote social inclusion, prevent social isolation and encourage people’s independence within the community.”

Related: Right at Home Franchise

Commenting on the achievement, owner of Right at Home Maidenhead, Scott MacRae, said: “I am delighted that we have been recognised as Outstanding once again. This is due to the team and all our hard work and the outstanding care we have provided over the last couple of years through exceptionally tough times. I’m really proud of them all.”

Right at Home was launched in the UK in 2010, with the first franchise office opening in Sutton a year later.

By SARAH CLARKE

Source: Home Care Insight

Right at Home UK appoints new CEO

January 20, 2022

Right at Home has announced the appointment of a new CEO to oversee the growth of its UK network up to and beyond 100 franchised offices.

Lucy Campbell, former chief operations officer, has been promoted to the role after six years in the business.

 
Ken Deary, owner, founder and former chief exec, will retain an active role as chair of Right at Home whilst also stepping up to chair the British Franchise Association (bfa).

Campbell, who sits on the board of the Homecare Association, described the news as a “dream come true”.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

She added: “It’s a privilege to be in a position to play an instrumental role in supporting vulnerable adults at a time when this need has never been more important, due to the current pressures our sector is facing.”

Campbell said her initial five-year goal for Right at Home is to propel the network to 100 UK offices with a combined turnover of over £100 million.

She added that she had been overwhelmed by the response to her appointment from Right at Home’s 70 plus franchise owners.

“It wasn’t long after joining Right at Home six years ago that I realised I wanted to be here for the long haul. It epitomises everything I stand for in terms of values, leadership and culture, so for me it’s a dream come true and an absolute privilege to be given the opportunity to take the business on to the next level, while retaining our position as a leading employer and a brand trusted for consistent quality,” she said.

Related: Care Franchises – Search Franchise Reviews Directory

Deary, who launched Right at Home in the UK in 2010, before opening the first franchise office in Sutton a year later, said the decision to appoint a new CEO was driven both by succession planning for the network, and to allow time to commit to his role as chairman of the bfa.

He said: “Ethical franchising is a real passion of mine, and the British Franchise Association is the original and largest not-for-profit trade association for franchising in the UK, supporting a near £20 billion industry, so for me, this invitation was an honour, and one that I couldn’t pass up.

“Lucy has helped us move so far forward in the business already and I’m confident that she will take the business on to new heights; she’s got so much drive and energy and is really well respected by her peers and the franchise network.”

Related: Right at Home Franchise

Campbell is an award-winning franchisor, having twice received the national EWiF Franchisor of the Year accolade in 2020 and 2021.

She commented: “My vision is very much aligned with the vision that Ken has maintained since he launched Right at Home; to build a home care company based on trust and known for the quality of its services.

“We’ve remained true to our belief that recruiting people who share our values – and are committed to giving our Clients the best possible support to enjoy life and retain their independence – is key to operating a successful franchise brand and achieving sustainable growth.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home wins prestigious franchise industry award in hat-trick celebration

December 17, 2021

Right at Home UK swept the board at the BFA HSBC Franchise Awards last week, picking up three national accolades, including the Gold Franchisor of the Year Award.

 
This year saw the franchise sector’s two leading national awards presented at the same event – the British Franchise Association (BFA)’s annual conference – after their organisers launched a partnership earlier this year.

And after picking up the WorkBuzz Best Management Franchise Award in the morning, the celebrations continued at the gala dinner that evening, when the national support team collected the top-tier Gold Franchisor of the Year Award.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home was recognised for demonstrating resilience, upholding quality standards, committing significant investment and fostering a family-friendly ethos to achieve sustainable growth.

Pip Wilkins QFP, CEO of the British Franchise Association, said: “It was my absolute pleasure to crown Right at Home winners of this award. The Right at Home model is built, as they say, on trust, and the company understands that profitability only comes from being the best at what they do. A truly deserving winner, whose core values set them apart.’’

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Right at Home UK’s CEO, Ken Deary, said: “To say I am proud would be an understatement. This award is a true testament to the hard work and dedication that has been demonstrated by the network over the last 12 months. This tremendous achievement is a reflection of our unwavering commitment to upholding franchising standards. It is wonderful to see that the brave steps we have taken to innovate and future-proof our network are receiving this recognition within the franchising industry.’’

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Also at the event, Alistair Shanks, owner of Right at Home Guildford & Farnham and Right at Home Twickenham picked up the Local Focus Franchisee of the Year Award after going the extra mile to make a difference to the lives of staff, clients and members of his local community.

His win comes just two months after he took home the Home Care Initiative of the Year accolade at the Leaders in Care Awards.

By SARAH CLARKE

Source: Home Care Insight

Right at Home named a finalist in Best Franchise Awards after 5-star feedback from network

November 11, 2021

Right at Home has been named a finalist in the 2021 Best Franchise Awards, hosted by Workbuzz.

 
The home care provider has been shortlisted in the Best Franchise Management category after receiving a 5-Star Franchisee Satisfaction accolade for the ninth consecutive year.

Commenting on the news, Right at Home UK CEO Ken Deary (pictured) said: “To be named as a finalist in the WorkBuzz 2021 Best Franchise Awards is a fantastic achievement for our superb network.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“It has been a difficult 18 months for the social care sector, but I could not be prouder of how our network has pulled together and continued to provide outstanding care to our clients and supported us to deliver on our promise of making a difference every day.”

To be considered for an award, franchisors must have taken part in the Franchise Satisfaction Benchmark programme.

Franchisees are asked to complete a confidential online survey, rating their franchisor on qualities such as initial training, ongoing support, their relationship with the franchisor, and whether they would recommend the franchise to a prospective franchisee.

The top-performing franchisors are then put forward as finalists in the Best Franchise Awards.

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Lucy Campbell, COO of Right of Home UK, said: “These awards are particularly special to us because they are based on feedback from across our network of franchise owners, so it means a great deal to know they feel supported by us.

“We foster a family-feel, supportive and encouraging culture at Right at Home that supports everyone to reach their full potential, from franchise owners to caregivers. It is this approach that helps us build a mutual and respectful relationship with each and every member of our extended network.

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“To be awarded the 5-Star Franchisee Satisfaction accolade for the ninth consecutive year is an amazing achievement and something to celebrate. A massive well done to everyone at Right at Home.”

The winners of the Best Franchise Awards 2021 will be announced at the bfa annual conference on November 30.

Supported by WorkBuzz, the event brings together the franchise industry from across the UK to network and share their experiences.

By SARAH CLARKE

Source: Home Care Insight

Home care providers named in British Franchise Awards shortlist

October 11, 2021

Two home care providers have been named finalists in the 2021 bfa HSBC British Franchise Awards.

Right at Home and Visiting Angels have both been nominated in separate categories.

 
Known as the ‘Oscars’ of the franchising industry and set to take place on November 30 in Birmingham, the bfa HSBC British Franchise Awards is the flagship event in the franchising calendar.

This year saw a record number of entries submitted across all categories, leading to an overall increase of nearly 30% when compared to 2020.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home will be battling it out against five other franchise brands to take home the coveted Franchisor of the Year accolade next month.

It is also in the running for the Leadership and Culture title, which seeks to celebrate the businesses that have shown a commitment to caring for the wellbeing of staff and franchisees while championing a supportive network.

Meanwhile, Alastair Shanks, managing director of Right at Home Guildford and Farnham, has been shortlisted for the Local Focus award.

Commenting on Right at Home’s nomination, Pip Wilkins, CEO of the British Franchising Association, said: “Over the years, Right at Home has built a team with specialist skills and experience in all areas of business and franchising. As a network, they have achieved consistently high returns, backed by stand-out performances in key areas such as compliance and client and employee satisfaction. These results, and the calibre of support from the National Office team, have become a key driver for people choosing to join the Right at Home franchise network.”

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Visiting Angels has been shortlisted in the Emerging Franchisor category, which celebrates franchises that have shown passion for their brand and the franchising industry as a whole, while continuing to recruit and support franchisees through their business journey.

One of America’s largest home care franchises, Visiting Angels has grown to have over 700 businesses in five countries. It continues to make a name for itself in the UK, with 13 offices located across the country.

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Wilkins said: “Despite the additional pressure put on Visiting Angels in the wake of the COVID-19 pandemic and the limitations caused by Brexit, the team has continued to recruit carers and build a successful, trusted business. Staff turnover for care staff is regularly considered to be quite high but the fact that Visiting Angels has a staff turnover rate of just 17% speaks volumes.

“A big congratulations to Visiting Angels for their continued successes during what was an exceptionally difficult period for the care sector.”

By SARAH CLARKE

Source: Home Care Insight

‘Right at Home saved my life’: Hertfordshire franchise rated Outstanding after first inspection

July 28, 2021

A Right at Home franchise based in Hertfordshire has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following its first inspection.

 
Right at Home Borehamwood & Watford, which registered with the CQC in March 2019, was rated ‘Outstanding’ in three out of five inspection areas – Caring, Responsive and Well-led – and ‘Good’ for Safe and Effective.

According to the CQC report, one of the key strengths of the service was the commitment from management and the rest of the team to ensuring people continued to live fulfilling lives in their own homes.

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It also noted that there was joint effort made by staff and management to continually look for ways to develop and improve the service,

Matthew Jenkins, CQC head of inspection for adult social care in the central region, said: “Our inspectors were extremely impressed by the level of support Right at Home Borehamwood and Watford offered the people in its care.

“From the moment people joined the service, there was great commitment to ensure they continued to lead fulfilling lives in their own homes. Effective and strong leaders ensured people received an extremely personalised service that took into account their hobbies, preferences and life goals.

“Throughout our inspection, staff demonstrated a non-judgemental and supportive approach towards people which had a significant impact on people who previously struggled to find the right support.

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“People told us the help and support they were getting was invaluable and meant they could enjoy life in their own home safely and worry free. Relatives also gave positive feedback about how caring all staff at the service were.”

One person wrote to the CQC to express their gratitude to the service. They wrote: “Since Right at Home started in January it’s changed my life. When they started, I was bed bound and I hadn’t got out of bed since June 2020, within a few days the carers had me out of bed and walking bit by bit.

“The difference being able to walk again has made to my life is tremendous, it’s given me hope. I was so down and depressed before and now I’ve got a new lease of life. Right at Home has helped me enormously with getting on with my life and regained my relationship with my husband and assisted us in becoming husband and wife again.”

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Another client said: “Right at Home are my fifth care agency in three years. I have struggled to get appropriate support for both physical and psychological support needs. In the two months I have been with RaH I have made more progress than I have over the entire three years prior to working with them. I’d genuinely go as far as to say that they not only changed my life, but it feels as though they saved it.”

Commenting on the achievement, Jenny Madghachian, owner of Right at Home Borehamwood & Watford, said: “We are absolutely delighted, thrilled, overwhelmed and grateful that our CQC inspector awarded us with an overall Outstanding rating.

“This is an extremely difficult rating to achieve, so we’re delighted to showcase the incredible work of our CareGivers and for them to get the recognition they deserve for the exceptional standard of care that they deliver.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home UK receives national Top 20 Homecare Group Award

June 22, 2021

National homecare provider Right at Home UK has once again been recognised as a top 20 homecare group in the UK. The accolade has been awarded by the leading independent review website, homecare.co.uk. This is based on the homecare group’s reviews from the people they care for, as well as their friends and relatives. With an overall group score of 9.8/10, the provider retains its position as the most highly rated major homecare franchise brand in the UK.

 
Right at Home, whose headquarters are based in Liverpool, has almost 2,000 reviews on homecare.co.uk, across its network of 65+ offices in England, Wales and Scotland. As well as achieving a top 20 homecare group award, 24 of Right at Home’s locally owned and operated offices are named in the list of top 20 homecare providers for their respective regions.

The awards are calculated using a combination of the number of reviews received and the average of each of the ratings. Review scores are based on six categories: overall standard; staff; care/support; management; treated with dignity; and value for money.

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Highlights from the awards include: • Four Right at Home offices in London being named in the top 20, out of 1,477 providers • Five Right at Home offices in the East of England named in the top 20, out of 1,089 providers • Four Right at Home offices in the South East of England named in the top 20, out of 1,513 providers • Five Right at Home offices in the North West of England named in the top 20, out of 1,017 providers

Commenting on the award win, Right at Home UK CEO, Ken Deary, said: “This is fantastic recognition for our network who have worked tremendously hard to continue delivering the highest standard of care and support to our Clients throughout the pandemic.

Related: Care Franchises – Search Franchise Reviews Directory

“I’d like to thank each and every one of our CareGivers for their hard work and commitment during what has been a very challenging time. The reviews we have received from Clients and their families have been very humbling. I could not be prouder of our network, who are consistently bringing our motto of ‘making a difference every day’ to life.”

Homecare.co.uk’s Reviews Manager, Amanda Hopkins, said: “As people live longer with multiple health conditions, homecare providers, which offer tailored care to people living in their own homes are becoming increasingly important in today’s society.

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“During the pandemic, homecare providers have played a key role in caring for elderly and disabled people, with many self-isolating at home, and their friends and family unable to visit due to Covid restrictions.

“Right at Home UK has proved that it provides a high standard of care and we’d like to congratulate it on being a top homecare group! Our reviews provide a valuable insight into the quality and kind of care given by providers and can be a vital source of information for those looking for care at home.”

Right at Home provides high-quality care services to adults in the comfortable and familiar surroundings of their own home.

By Amy Mitchinson

Source: BDaily

Right at Home franchise owner takes on new London branch

April 7, 2021

A Right at Home service based in Farnham is set to branch out into Richmond and Twickenham after acquiring the franchise for this area.

Alastair Shanks, managing director of Right at Home GF, which was rated ‘Outstanding’ by the CQC in June last year, will take the reins of Right at Home Richmond and Twickenham, previously known as Right at Home Twickenham and Weybridge, from former owner Michelle Apostol.

 
He commented: “Michelle has worked tirelessly to build up the branch and an excellent staff team, so I am fortunate to take on an established care business with a reputation for providing high quality care. I’m looking forward to working with Michelle’s staff to develop our services further and help more people live independently for longer.”

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Apostol, who ran the service for seven years, said: “It has been an immense pleasure to develop the business with the backing of an excellent team of caregivers and support staff but now feels like the right time to hand over the reins. I know that with Alastair in the saddle, both staff and clients will be in great hands,” says Ms Apostol.

Shanks has changed the business name to Right at Home Richmond and Twickenham to reflect his focus on the two towns and surrounding areas.

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He said the transaction will be seamless for clients, with the same caregivers continuing to provide the same standard of care.

“My first priorities will be ensuring our clients receive excellent care and supporting the staff team in enjoying their jobs,” said Shanks.

“We will recruit even more fantastic caregivers with a view to helping more people live comfortably and independently in their own homes.”

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Sara Woodley, an experienced registered manager at Right at Home GF, will support the existing care manager and office team at Right at Home Richmond and Twickenham and will take on the registration of the franchise with the CQC.

By SARAH CLARKE

Source: Home Care Insight

Right at Home shortlisted for four Encouraging Women into Franchising awards

February 23, 2021

Right at Home UK has received four nominations for this year’s NatWest Encouraging Women into Franchising (EWiF) Awards.

 
The home care provider has announced that its chief operating office Lucy Campbell has been shortlisted for Woman Franchisor of the Year, having also won the coveted accolade in 2020.

Meanwhile, Sam Wright, managing director and franchise owner of Right at Home High Wycombe and District, is shortlisted in the Woman Franchisee of the Year category.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Wright opened Right at Home High Wycombe and District in July 2017 and less than two years later, it was rated ‘Outstanding’ by the Care Quality Commission in its first full inspection.

In addition, National People and Brand Development manager, Heather Keep, who is responsible for Right at Home’s marketing, training and recruitment offering, is shortlisted in the Woman Franchise Employee of the Year category alongside Susie Long, registered manager of Right at Home High Wycombe and District.

The news follows the announcement that Right at Home won its fourth Best Franchise Award last week.

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Right at Home UK CEO, Ken Deary, said: “On behalf of the Right at Home network, I’d like to congratulate our finalists Lucy, Sam, Heather and Susie.

“I’m delighted our finalists have achieved the recognition they deserve. The past year has seen our clients rely on our services like never before and our network has worked around the clock to ensure we continue providing the highest quality care and support.

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“Sam and Susie are doing an outstanding job supporting their vulnerable clients to stay safe at home during the pandemic, and at national office, Lucy and Heather ensure our network of franchise owners have all the tools, guidance and resources they need at their finger-tips, so they can concentrate their efforts on their clients and staff.

“I wish all four of our finalists the very best of luck.”

The national will take place virtually on the evening of March 11.

By SARAH CLARKE

Source: Home Care Insight

Right at Home branch recognised as UK Business Hero

February 2, 2021

Launched the British Chambers of Commerce, the UK Business Heroes 2020 campaign recognises the UK businesses that are going the extra mile to support their local communities during the ongoing pandemic.

 
The team at Right at Home South Cheshire was nominated by the South Cheshire Chamber of Commerce for the “high quality, person-centred support” it provides its clients.

Ben Selby opened Right at Home South Cheshire in 2017, with the aim of improving quality of life for his Clients and their families.

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The provider, which was rated ‘Outstanding’ following its last CQC inspection in 2018, now supports over 70 Clients across Nantwich, Crewe, Alsager, and Sandbach, and is expanding its coverage to Middlewich and Holmes Chapel.

Speaking on the nomination, Selby said: “I am so proud of the team and the exceptional efforts they have gone to, ensuring our Clients are safe, supported and connected with their family and friends throughout the pandemic. They have truly gone above and beyond to provide the best possible care and support to our Clients so it’s fantastic to see their hard work recognised. Thank you to the South Cheshire Chamber of Commerce for the nomination. It really does mean so much to us.”

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Nominating the Right at Home South Cheshire team, a member of the South Cheshire Chamber of Commerce said: “Can I please nominate Ben Selby and Right at Home for the local hero nominations. They completely changed the way they operated, took on NHS contracts to get patients back into their homes during COVID and went above and beyond to make the vulnerable in the community safe during lockdown.”

“I interviewed Ben about a month ago and was really impressed by everything they put in place so quickly that I really do feel his team deserve recognition for all the good work in the community that they’ve done.”

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By SARAH CLARKE

Source: Home Care Insight