Home care providers named in British Franchise Awards shortlist

October 11, 2021

Two home care providers have been named finalists in the 2021 bfa HSBC British Franchise Awards.

Right at Home and Visiting Angels have both been nominated in separate categories.

 
Known as the ‘Oscars’ of the franchising industry and set to take place on November 30 in Birmingham, the bfa HSBC British Franchise Awards is the flagship event in the franchising calendar.

This year saw a record number of entries submitted across all categories, leading to an overall increase of nearly 30% when compared to 2020.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home will be battling it out against five other franchise brands to take home the coveted Franchisor of the Year accolade next month.

It is also in the running for the Leadership and Culture title, which seeks to celebrate the businesses that have shown a commitment to caring for the wellbeing of staff and franchisees while championing a supportive network.

Meanwhile, Alastair Shanks, managing director of Right at Home Guildford and Farnham, has been shortlisted for the Local Focus award.

Commenting on Right at Home’s nomination, Pip Wilkins, CEO of the British Franchising Association, said: “Over the years, Right at Home has built a team with specialist skills and experience in all areas of business and franchising. As a network, they have achieved consistently high returns, backed by stand-out performances in key areas such as compliance and client and employee satisfaction. These results, and the calibre of support from the National Office team, have become a key driver for people choosing to join the Right at Home franchise network.”

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Visiting Angels has been shortlisted in the Emerging Franchisor category, which celebrates franchises that have shown passion for their brand and the franchising industry as a whole, while continuing to recruit and support franchisees through their business journey.

One of America’s largest home care franchises, Visiting Angels has grown to have over 700 businesses in five countries. It continues to make a name for itself in the UK, with 13 offices located across the country.

Related: Right at Home Franchise

Wilkins said: “Despite the additional pressure put on Visiting Angels in the wake of the COVID-19 pandemic and the limitations caused by Brexit, the team has continued to recruit carers and build a successful, trusted business. Staff turnover for care staff is regularly considered to be quite high but the fact that Visiting Angels has a staff turnover rate of just 17% speaks volumes.

“A big congratulations to Visiting Angels for their continued successes during what was an exceptionally difficult period for the care sector.”

By SARAH CLARKE

Source: Home Care Insight

‘Right at Home saved my life’: Hertfordshire franchise rated Outstanding after first inspection

July 28, 2021

A Right at Home franchise based in Hertfordshire has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following its first inspection.

 
Right at Home Borehamwood & Watford, which registered with the CQC in March 2019, was rated ‘Outstanding’ in three out of five inspection areas – Caring, Responsive and Well-led – and ‘Good’ for Safe and Effective.

According to the CQC report, one of the key strengths of the service was the commitment from management and the rest of the team to ensuring people continued to live fulfilling lives in their own homes.

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It also noted that there was joint effort made by staff and management to continually look for ways to develop and improve the service,

Matthew Jenkins, CQC head of inspection for adult social care in the central region, said: “Our inspectors were extremely impressed by the level of support Right at Home Borehamwood and Watford offered the people in its care.

“From the moment people joined the service, there was great commitment to ensure they continued to lead fulfilling lives in their own homes. Effective and strong leaders ensured people received an extremely personalised service that took into account their hobbies, preferences and life goals.

“Throughout our inspection, staff demonstrated a non-judgemental and supportive approach towards people which had a significant impact on people who previously struggled to find the right support.

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“People told us the help and support they were getting was invaluable and meant they could enjoy life in their own home safely and worry free. Relatives also gave positive feedback about how caring all staff at the service were.”

One person wrote to the CQC to express their gratitude to the service. They wrote: “Since Right at Home started in January it’s changed my life. When they started, I was bed bound and I hadn’t got out of bed since June 2020, within a few days the carers had me out of bed and walking bit by bit.

“The difference being able to walk again has made to my life is tremendous, it’s given me hope. I was so down and depressed before and now I’ve got a new lease of life. Right at Home has helped me enormously with getting on with my life and regained my relationship with my husband and assisted us in becoming husband and wife again.”

Related: Right at Home Franchise

Another client said: “Right at Home are my fifth care agency in three years. I have struggled to get appropriate support for both physical and psychological support needs. In the two months I have been with RaH I have made more progress than I have over the entire three years prior to working with them. I’d genuinely go as far as to say that they not only changed my life, but it feels as though they saved it.”

Commenting on the achievement, Jenny Madghachian, owner of Right at Home Borehamwood & Watford, said: “We are absolutely delighted, thrilled, overwhelmed and grateful that our CQC inspector awarded us with an overall Outstanding rating.

“This is an extremely difficult rating to achieve, so we’re delighted to showcase the incredible work of our CareGivers and for them to get the recognition they deserve for the exceptional standard of care that they deliver.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home UK receives national Top 20 Homecare Group Award

June 22, 2021

National homecare provider Right at Home UK has once again been recognised as a top 20 homecare group in the UK. The accolade has been awarded by the leading independent review website, homecare.co.uk. This is based on the homecare group’s reviews from the people they care for, as well as their friends and relatives. With an overall group score of 9.8/10, the provider retains its position as the most highly rated major homecare franchise brand in the UK.

 
Right at Home, whose headquarters are based in Liverpool, has almost 2,000 reviews on homecare.co.uk, across its network of 65+ offices in England, Wales and Scotland. As well as achieving a top 20 homecare group award, 24 of Right at Home’s locally owned and operated offices are named in the list of top 20 homecare providers for their respective regions.

The awards are calculated using a combination of the number of reviews received and the average of each of the ratings. Review scores are based on six categories: overall standard; staff; care/support; management; treated with dignity; and value for money.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Highlights from the awards include: • Four Right at Home offices in London being named in the top 20, out of 1,477 providers • Five Right at Home offices in the East of England named in the top 20, out of 1,089 providers • Four Right at Home offices in the South East of England named in the top 20, out of 1,513 providers • Five Right at Home offices in the North West of England named in the top 20, out of 1,017 providers

Commenting on the award win, Right at Home UK CEO, Ken Deary, said: “This is fantastic recognition for our network who have worked tremendously hard to continue delivering the highest standard of care and support to our Clients throughout the pandemic.

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“I’d like to thank each and every one of our CareGivers for their hard work and commitment during what has been a very challenging time. The reviews we have received from Clients and their families have been very humbling. I could not be prouder of our network, who are consistently bringing our motto of ‘making a difference every day’ to life.”

Homecare.co.uk’s Reviews Manager, Amanda Hopkins, said: “As people live longer with multiple health conditions, homecare providers, which offer tailored care to people living in their own homes are becoming increasingly important in today’s society.

Related: Right at Home Franchise

“During the pandemic, homecare providers have played a key role in caring for elderly and disabled people, with many self-isolating at home, and their friends and family unable to visit due to Covid restrictions.

“Right at Home UK has proved that it provides a high standard of care and we’d like to congratulate it on being a top homecare group! Our reviews provide a valuable insight into the quality and kind of care given by providers and can be a vital source of information for those looking for care at home.”

Right at Home provides high-quality care services to adults in the comfortable and familiar surroundings of their own home.

By Amy Mitchinson

Source: BDaily

Right at Home franchise owner takes on new London branch

April 7, 2021

A Right at Home service based in Farnham is set to branch out into Richmond and Twickenham after acquiring the franchise for this area.

Alastair Shanks, managing director of Right at Home GF, which was rated ‘Outstanding’ by the CQC in June last year, will take the reins of Right at Home Richmond and Twickenham, previously known as Right at Home Twickenham and Weybridge, from former owner Michelle Apostol.

 
He commented: “Michelle has worked tirelessly to build up the branch and an excellent staff team, so I am fortunate to take on an established care business with a reputation for providing high quality care. I’m looking forward to working with Michelle’s staff to develop our services further and help more people live independently for longer.”

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Apostol, who ran the service for seven years, said: “It has been an immense pleasure to develop the business with the backing of an excellent team of caregivers and support staff but now feels like the right time to hand over the reins. I know that with Alastair in the saddle, both staff and clients will be in great hands,” says Ms Apostol.

Shanks has changed the business name to Right at Home Richmond and Twickenham to reflect his focus on the two towns and surrounding areas.

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He said the transaction will be seamless for clients, with the same caregivers continuing to provide the same standard of care.

“My first priorities will be ensuring our clients receive excellent care and supporting the staff team in enjoying their jobs,” said Shanks.

“We will recruit even more fantastic caregivers with a view to helping more people live comfortably and independently in their own homes.”

Related: Right at Home Franchise

Sara Woodley, an experienced registered manager at Right at Home GF, will support the existing care manager and office team at Right at Home Richmond and Twickenham and will take on the registration of the franchise with the CQC.

By SARAH CLARKE

Source: Home Care Insight

Right at Home shortlisted for four Encouraging Women into Franchising awards

February 23, 2021

Right at Home UK has received four nominations for this year’s NatWest Encouraging Women into Franchising (EWiF) Awards.

 
The home care provider has announced that its chief operating office Lucy Campbell has been shortlisted for Woman Franchisor of the Year, having also won the coveted accolade in 2020.

Meanwhile, Sam Wright, managing director and franchise owner of Right at Home High Wycombe and District, is shortlisted in the Woman Franchisee of the Year category.

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Wright opened Right at Home High Wycombe and District in July 2017 and less than two years later, it was rated ‘Outstanding’ by the Care Quality Commission in its first full inspection.

In addition, National People and Brand Development manager, Heather Keep, who is responsible for Right at Home’s marketing, training and recruitment offering, is shortlisted in the Woman Franchise Employee of the Year category alongside Susie Long, registered manager of Right at Home High Wycombe and District.

The news follows the announcement that Right at Home won its fourth Best Franchise Award last week.

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Right at Home UK CEO, Ken Deary, said: “On behalf of the Right at Home network, I’d like to congratulate our finalists Lucy, Sam, Heather and Susie.

“I’m delighted our finalists have achieved the recognition they deserve. The past year has seen our clients rely on our services like never before and our network has worked around the clock to ensure we continue providing the highest quality care and support.

Related: Right at Home Franchise

“Sam and Susie are doing an outstanding job supporting their vulnerable clients to stay safe at home during the pandemic, and at national office, Lucy and Heather ensure our network of franchise owners have all the tools, guidance and resources they need at their finger-tips, so they can concentrate their efforts on their clients and staff.

“I wish all four of our finalists the very best of luck.”

The national will take place virtually on the evening of March 11.

By SARAH CLARKE

Source: Home Care Insight

Right at Home branch recognised as UK Business Hero

February 2, 2021

Launched the British Chambers of Commerce, the UK Business Heroes 2020 campaign recognises the UK businesses that are going the extra mile to support their local communities during the ongoing pandemic.

 
The team at Right at Home South Cheshire was nominated by the South Cheshire Chamber of Commerce for the “high quality, person-centred support” it provides its clients.

Ben Selby opened Right at Home South Cheshire in 2017, with the aim of improving quality of life for his Clients and their families.

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The provider, which was rated ‘Outstanding’ following its last CQC inspection in 2018, now supports over 70 Clients across Nantwich, Crewe, Alsager, and Sandbach, and is expanding its coverage to Middlewich and Holmes Chapel.

Speaking on the nomination, Selby said: “I am so proud of the team and the exceptional efforts they have gone to, ensuring our Clients are safe, supported and connected with their family and friends throughout the pandemic. They have truly gone above and beyond to provide the best possible care and support to our Clients so it’s fantastic to see their hard work recognised. Thank you to the South Cheshire Chamber of Commerce for the nomination. It really does mean so much to us.”

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Nominating the Right at Home South Cheshire team, a member of the South Cheshire Chamber of Commerce said: “Can I please nominate Ben Selby and Right at Home for the local hero nominations. They completely changed the way they operated, took on NHS contracts to get patients back into their homes during COVID and went above and beyond to make the vulnerable in the community safe during lockdown.”

“I interviewed Ben about a month ago and was really impressed by everything they put in place so quickly that I really do feel his team deserve recognition for all the good work in the community that they’ve done.”

Related: Right at Home Franchise

By SARAH CLARKE

Source: Home Care Insight

Right at Home to launch two new franchise territories

September 4, 2020

Right at Home UK is set to add two new franchise territories to its growing network of more than 60 offices across England and Wales.

 
Three new franchise owners have completed their training programme at the provider’s head office in Merseyside and are preparing to introduce Right at Home services to the Aylesbury Vale & Chiltern and Chichester & Bognor Regis territories.

Giles Ellerton, who will run the Aylesbury Vale & Chiltern office, left a successful corporate career with BT to follow his ambition to build his own care business.

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He said: “I have had a positive personal experience of home care as a family member, having seen what a difference it’s made to my 92 year-old mother.

“Right at Home has, from the start, demonstrated a rare combination of a deep passion, always going the extra mile to ensure the best care for clients, as well as a genuine shared partnership with franchisees, supporting and collaborating with us to make a successful and sustainable growing business, delivering the best in class care.”

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Husband and wife team Nathan and Natalie Jane East, from West Sussex, are preparing to meet the high demand for quality care and companionship in their home territory of Chichester & Bognor Regis.

Their interest in Right at Home arose from Nathan’s former role in online recruitment for care staff.

Natalie Jane – a former director at Harper Collins – will use her experience to lead operations and compliance in the business, whilst Nathan will focus on attracting Clients and recruiting high calibre staff.

Related: Right at Home Franchise

Natalie said: “Our goals coming into home care have always been to provide a quality local service to our community; to be a trusted partner and be transparent in everything we do.

“We decided on Right at Home because of the network’s focus on trust and quality in everything it does. The many awards and accolades are testament to a network working together and getting it right.”

Commenting on the launch of the new territories, Right at Home chief operational officer Lucy Campbell said: “We are delighted to welcome Natalie Jane and Nathan and Giles into the Right at Home family – it’s been a pleasure to work with them on their initial training; and we’re looking forward to supporting them as they embark on an exciting new journey as providers of quality care.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home Outstanding rating marks first for Basingstoke

August 19, 2020

A Right at Home franchise in Basingstoke has become the first home care service in the area to be awarded with an ‘Outstanding’ rating from the CQC.

 
During the unannounced inspection, the branch located in Daneshill, given the top accolade for being Caring and Responsive, leading to an overall ‘Outstanding’ rating.

This was the second time that the service, which was established in August 2015, had been fully inspected post-registration with the CQC. It was previously rated ‘Good’ overall and ‘Outstanding’ for being caring.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home provides care and support to people living in their own homes, predominantly in the Basingstoke area but extending to Hartley Wintney, Whitchurch, Tadley and Odiham.

According to the CQC report, one of the key strengths of the service was how caring its staff were.

It said: “Staff were exceptionally caring, compassionate and kind in their approach and reflected the values of the service, to treat people as they would one of their relatives.”

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The report continued: “Staff were motivated and were passionate about providing high quality care that they were proud of, treating people with utmost kindness and respect.”

Inspectors also praised the senior management team for driving “high quality and continuous improvement” in all aspects of care.

“There were robust arrangements in place to monitor the quality of the service and the performance of staff,” the report said.

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Commenting on the achievement, Kevin Smith, owner of Right at Home Basingstoke, said: “I’m so pleased with the outcome of this inspection. It’s fantastic that the team here at Right at Home have been recognised for all the great work they do.

“They are truly inspirational and are always going the extra mile for our Clients. We are passionate and committed to providing personalised support and are delighted that this has been highlighted within this inspection.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home sets out goal to become UK’s most trusted home care provider

November 26, 2019

Right at Home has set out an ambitious strategy to become the UK’s most trusted home care provider.

The business hopes to achieve this goal over the next five years by supporting its franchise owners to deliver high quality care to their clients.

 
Speaking to Home Care Insight, CEO Ken Deary said that when he first launched Right at Home in the UK 10 years ago, his vision was to build a company around trust and quality, and although the business model has been refined along the way, this vision hasn’t changed.

“As a business we have many objectives, but in summary, our goal in the lead up to 2025 is to become the most trusted brand in UK home care.

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“I don’t think we’ll ever be the biggest [home care provider] because we want to concentrate on quality and trust. But trust only comes from doing everything ethically and to the very highest standards – both of which are paramount to the future of Right at Home UK.

Right at Home UK employs 15 national office staff, who are based either regionally or at its head office in Liverpool, and support around 60 franchise territories.

Of those offices inspected over the last 18 months, 41% have been rated ‘Outstanding’ by the Care Quality Commission.

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Deary describes Right at Home UK has a co-operative network, with employees “going the extra mile” to support one another.

“That may sound strange because myself, as the CEO, and our COO Lucy Campbell have to deliver the big issues like strategy, but we also realise that everyone wants a voice, so we always make sure we listen to our franchisees and our stakeholders and gather all of their opinions before we make decisions that affect the majority of the network,” he said.

Asked how Right at Home UK stands out from its competitors in the sector, Deary said: “I don’t see them so much as competitors – we are all in this to benefit the vulnerable adults that we serve.

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“There are many businesses in this sector who I totally respect. There are good parts of their operations that we can learn from and vice versa. I guess, if there is a difference between our business and others, then it’s our ability to make decisions very quickly and the lovely family feel we have amongst our staff and franchise owners.”

The full interview with Ken Deary, CEO of Right at Home UK, will be published later this month.

By SARAH CLARKE

Source: Home Care Insight

Right at Home to open four new branches across England

October 11, 2019

National home care provider Right at Home has announced the launch of four new franchise offices across the country.

The new branches will open in North Somerset, West Yorkshire, Hertfordshire and Oxford.

 
Their business owners started their training in July, and are in the process of recruiting the right support staff so that they can provide quality home care to their local communities.

Right at Home’s franchise recruitment manager Kate Dilworth said: “We had a fantastic RightStart training session in July, and we’re really looking forward to supporting our new franchisees to establish their businesses.

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“After their detailed evaluation process, they all have clear expectations of both the challenges and the opportunities that lie ahead of them, and in training it was clear they will be very proactive in using our proven systems within their own businesses.”

The North Somerset branch will be run by South African-born Grant Attwood who developed a love for his local community after moving to the UK 12 years ago.

“Throughout my career I’ve been involved in developing and manufacturing throw away products,” Attwood explained. “But having been involved in my family’s business, I really wanted to do something for myself, which would be more substantial to people locally.”

Paresh Mistry will run the West Yorkshire branch, which will serve people living in Ilkley, Keighley and Skipton. A chartered accountant by profession, Mistry reached a point where he no longer felt passionate about spreadsheets.

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“I do a lot of community work with the youth, so was keen to develop my passion of working in the community. The idea of helping local people deal with social issues like loneliness and isolation, especially the elderly, particularly appealed to me,” Mistry said.

Kurt Gunthardt is the new owner of Right at Home Stevenage, Letchworth and Hitchin. He previously worked for Mercedes Benz, working his way up to regional head of Business for the London area, before taking voluntary redundancy.

“I had the ambition to run my own business. I looked at franchising because I wanted to maximise my success rate whilst minimising the risk. Right at Home offers both training and support, both from the outset, and throughout the journey. With moving into an industry I didn’t know, Right at Home have provided me with exactly what I needed.

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Gunthardt’s mother-in-law is in her 80s and after noticing that she had become more introverted and frail, he and his wife found a local home care provider that gave her a new lease of life.

“My wife joined me at the Discovery Day, as I wanted to involve my family from the outset, and we have both seen first-hand the benefit of good homecare,” he said.

The new Right at Home Oxford branch will be run by Lenny Balendra, a former freelance contractor with a background in IT and finance, and his wife. Their main driver for opening a care business was their parents, who both want to stay at home where they are surrounded by their family.

“We believe in the concept of providing care at home, and want to be able to offer this to people in our community. Right at Home allows us the best possible start to achieve this.”

By SARAH CLARKE

Source: Home Care Insight