Right at Home to launch two new franchise territories

September 4, 2020

Right at Home UK is set to add two new franchise territories to its growing network of more than 60 offices across England and Wales.

 
Three new franchise owners have completed their training programme at the provider’s head office in Merseyside and are preparing to introduce Right at Home services to the Aylesbury Vale & Chiltern and Chichester & Bognor Regis territories.

Giles Ellerton, who will run the Aylesbury Vale & Chiltern office, left a successful corporate career with BT to follow his ambition to build his own care business.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

He said: “I have had a positive personal experience of home care as a family member, having seen what a difference it’s made to my 92 year-old mother.

“Right at Home has, from the start, demonstrated a rare combination of a deep passion, always going the extra mile to ensure the best care for clients, as well as a genuine shared partnership with franchisees, supporting and collaborating with us to make a successful and sustainable growing business, delivering the best in class care.”

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Husband and wife team Nathan and Natalie Jane East, from West Sussex, are preparing to meet the high demand for quality care and companionship in their home territory of Chichester & Bognor Regis.

Their interest in Right at Home arose from Nathan’s former role in online recruitment for care staff.

Natalie Jane – a former director at Harper Collins – will use her experience to lead operations and compliance in the business, whilst Nathan will focus on attracting Clients and recruiting high calibre staff.

Related: Right at Home Franchise

Natalie said: “Our goals coming into home care have always been to provide a quality local service to our community; to be a trusted partner and be transparent in everything we do.

“We decided on Right at Home because of the network’s focus on trust and quality in everything it does. The many awards and accolades are testament to a network working together and getting it right.”

Commenting on the launch of the new territories, Right at Home chief operational officer Lucy Campbell said: “We are delighted to welcome Natalie Jane and Nathan and Giles into the Right at Home family – it’s been a pleasure to work with them on their initial training; and we’re looking forward to supporting them as they embark on an exciting new journey as providers of quality care.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home Outstanding rating marks first for Basingstoke

August 19, 2020

A Right at Home franchise in Basingstoke has become the first home care service in the area to be awarded with an ‘Outstanding’ rating from the CQC.

 
During the unannounced inspection, the branch located in Daneshill, given the top accolade for being Caring and Responsive, leading to an overall ‘Outstanding’ rating.

This was the second time that the service, which was established in August 2015, had been fully inspected post-registration with the CQC. It was previously rated ‘Good’ overall and ‘Outstanding’ for being caring.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home provides care and support to people living in their own homes, predominantly in the Basingstoke area but extending to Hartley Wintney, Whitchurch, Tadley and Odiham.

According to the CQC report, one of the key strengths of the service was how caring its staff were.

It said: “Staff were exceptionally caring, compassionate and kind in their approach and reflected the values of the service, to treat people as they would one of their relatives.”

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The report continued: “Staff were motivated and were passionate about providing high quality care that they were proud of, treating people with utmost kindness and respect.”

Inspectors also praised the senior management team for driving “high quality and continuous improvement” in all aspects of care.

“There were robust arrangements in place to monitor the quality of the service and the performance of staff,” the report said.

Related: Right at Home Franchise

Commenting on the achievement, Kevin Smith, owner of Right at Home Basingstoke, said: “I’m so pleased with the outcome of this inspection. It’s fantastic that the team here at Right at Home have been recognised for all the great work they do.

“They are truly inspirational and are always going the extra mile for our Clients. We are passionate and committed to providing personalised support and are delighted that this has been highlighted within this inspection.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home sets out goal to become UK’s most trusted home care provider

November 26, 2019

Right at Home has set out an ambitious strategy to become the UK’s most trusted home care provider.

The business hopes to achieve this goal over the next five years by supporting its franchise owners to deliver high quality care to their clients.

 
Speaking to Home Care Insight, CEO Ken Deary said that when he first launched Right at Home in the UK 10 years ago, his vision was to build a company around trust and quality, and although the business model has been refined along the way, this vision hasn’t changed.

“As a business we have many objectives, but in summary, our goal in the lead up to 2025 is to become the most trusted brand in UK home care.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“I don’t think we’ll ever be the biggest [home care provider] because we want to concentrate on quality and trust. But trust only comes from doing everything ethically and to the very highest standards – both of which are paramount to the future of Right at Home UK.

Right at Home UK employs 15 national office staff, who are based either regionally or at its head office in Liverpool, and support around 60 franchise territories.

Of those offices inspected over the last 18 months, 41% have been rated ‘Outstanding’ by the Care Quality Commission.

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Deary describes Right at Home UK has a co-operative network, with employees “going the extra mile” to support one another.

“That may sound strange because myself, as the CEO, and our COO Lucy Campbell have to deliver the big issues like strategy, but we also realise that everyone wants a voice, so we always make sure we listen to our franchisees and our stakeholders and gather all of their opinions before we make decisions that affect the majority of the network,” he said.

Asked how Right at Home UK stands out from its competitors in the sector, Deary said: “I don’t see them so much as competitors – we are all in this to benefit the vulnerable adults that we serve.

Related: Right at Home Franchise

“There are many businesses in this sector who I totally respect. There are good parts of their operations that we can learn from and vice versa. I guess, if there is a difference between our business and others, then it’s our ability to make decisions very quickly and the lovely family feel we have amongst our staff and franchise owners.”

The full interview with Ken Deary, CEO of Right at Home UK, will be published later this month.

By SARAH CLARKE

Source: Home Care Insight

Right at Home to open four new branches across England

October 11, 2019

National home care provider Right at Home has announced the launch of four new franchise offices across the country.

The new branches will open in North Somerset, West Yorkshire, Hertfordshire and Oxford.

 
Their business owners started their training in July, and are in the process of recruiting the right support staff so that they can provide quality home care to their local communities.

Right at Home’s franchise recruitment manager Kate Dilworth said: “We had a fantastic RightStart training session in July, and we’re really looking forward to supporting our new franchisees to establish their businesses.

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“After their detailed evaluation process, they all have clear expectations of both the challenges and the opportunities that lie ahead of them, and in training it was clear they will be very proactive in using our proven systems within their own businesses.”

The North Somerset branch will be run by South African-born Grant Attwood who developed a love for his local community after moving to the UK 12 years ago.

“Throughout my career I’ve been involved in developing and manufacturing throw away products,” Attwood explained. “But having been involved in my family’s business, I really wanted to do something for myself, which would be more substantial to people locally.”

Paresh Mistry will run the West Yorkshire branch, which will serve people living in Ilkley, Keighley and Skipton. A chartered accountant by profession, Mistry reached a point where he no longer felt passionate about spreadsheets.

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“I do a lot of community work with the youth, so was keen to develop my passion of working in the community. The idea of helping local people deal with social issues like loneliness and isolation, especially the elderly, particularly appealed to me,” Mistry said.

Kurt Gunthardt is the new owner of Right at Home Stevenage, Letchworth and Hitchin. He previously worked for Mercedes Benz, working his way up to regional head of Business for the London area, before taking voluntary redundancy.

“I had the ambition to run my own business. I looked at franchising because I wanted to maximise my success rate whilst minimising the risk. Right at Home offers both training and support, both from the outset, and throughout the journey. With moving into an industry I didn’t know, Right at Home have provided me with exactly what I needed.

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Gunthardt’s mother-in-law is in her 80s and after noticing that she had become more introverted and frail, he and his wife found a local home care provider that gave her a new lease of life.

“My wife joined me at the Discovery Day, as I wanted to involve my family from the outset, and we have both seen first-hand the benefit of good homecare,” he said.

The new Right at Home Oxford branch will be run by Lenny Balendra, a former freelance contractor with a background in IT and finance, and his wife. Their main driver for opening a care business was their parents, who both want to stay at home where they are surrounded by their family.

“We believe in the concept of providing care at home, and want to be able to offer this to people in our community. Right at Home allows us the best possible start to achieve this.”

By SARAH CLARKE

Source: Home Care Insight

Right at Home Short-listed Twice in the Franchise Marketing Awards 2019

August 28, 2019

The Franchise Marketing Awards celebrate exemplary marketing support being provided to franchisees across the country – and Right at Home is proud to be nominated twice this year.

The quality homecare provider, which has held the Best Franchise Award for three years running, has also been recognised for the quality of the online and offline marketing support given to its franchisees, in the Best Support category.

 
Right at Home is also a finalist in the Best Website category, for its franchise recruitment website which was re-launched last year. And with new care service websites also launching soon for the whole franchise network, it’s exciting times ahead!

The winners of the Franchise Marketing Awards, sponsored by Business Franchise magazine, will be announced at The National Franchise Exhibition at the NEC, Birmingham, on Friday 4 October.

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Right at Home is exhibiting at the event and will be joined by franchisees and the company directors; giving visitors an excellent research opportunity as they consider the different business sectors available to them.

Competition for the marketing awards is proving fierce; the independent judging panel will be looking for examples of innovative practice and demonstrable results.

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Right at Home

Right at Home’s CEO, Ken Deary, said: “We have really raised our game when it comes to marketing support – investing in our internal support team and working with Coconut Creatives, a top-class marketing agency who really understand the needs of a franchise network – so we’re delighted to receive this recognition in the Franchise Marketing Awards.

“We provide hands-on, tailored one-to-one support for digital and PR, on top of a wide range of collateral and campaign materials that differentiate Right at Home within the quality care market and are easily tweaked at local level.

“We understand that franchise owners want flexibility, as well as the tools and platforms to put out great content that reflects their premium quality brand.”

For further information about our home care services or franchise opportunities visit this link.

Care company calls for more volunteers across Fareham and Gosport as staff celebrates award-winning year

August 17, 2019

A FAMILY-RUN domiciliary and care company, Right at Home Solent, is celebrating a successful year – but has said it needs more volunteers.

Right at Home Solent was rated ‘outstanding’ by the Care Quality Commision last year – an accolade that only the top two per cent of companies in the UK receive – and named a Homecare top 20 care provider in the South East this year.

 
The Fareham-based company is a five-star WorkBuzz employer – an award based on employee feedback.

It is run by husband and wife team Kev Popat and Amy Popat, who set up the firm four years ago.

They provide industry-leading training to home caregivers across Fareham, Gosport, Southampton and the New Forest.

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Mr Popat has called for more volunteers to help provide better care across the county.

He said: ‘We are genuinely trying to make a difference in Fareham, Gosport, Southampton and further afield and want to help more people.

‘But, to do this, we need to recruit around a hundred more volunteers over the next few years.’

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In June, they received the customer engagement and the franchisee of the year award at the British Franchise Association Awards.

Kev said: ‘That was amazing, it was super surprising and incredibly humbling. We love what we do and so do the staff, we all care about what we do.

‘When you look in the news, it’s all about care homes closing down or people being abused in care homes and it’s all very depressing. But then there are also so many amazing stories about care homes and so much amazing stuff they do which doesn’t get talked about.

‘Just recently, we helped somebody get out of the house for the first time in over two years.’

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Right at Home Solent is a franchise of Right at Home, a care provider with more than 500 offices across the world.

It offers a range of care services such as companionship, personal care, live-in care and specialist dementia care on a short or long-term basis and offer 24/7 live-in care.

By JOSHUA TAYLOR

Source: Portsmouth

Right at Home opens new franchise office in London

July 18, 2019

National home care provider Right at Home has opened a new franchise office in North London.

The new service will provide care and support to people living in Enfield.

 
Managing director Krish Nair gave up a career in IT to open the business, after seeing two of his close family members with dementia and multiple sclerosis receiving care and support at home.

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Speaking on his newly opened business, Nair said: “I have big plans for Enfield, to be the homecare provider of choice in my area and to be a brand synonymous with trust, providing outstanding homecare.”

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Right at Home provides personal care, hospital-to-home assistance, live-in care and specialist dementia care to people living in their own homes.

The provider recently celebrated its eighth ‘Outstanding’ CQC rating in 15 months.

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By SARAH CLARKE

Source: Home Care Insight

Right at Home celebrates double win at franchise awards

July 3, 2019

Home care provider Right at Home is celebrating after its Solent and Southampton branch was crowned the winner of two accolades at the bfa HSBC Franchise Awards.

Husband and wife team Kev and Amy Popat, owners of the branch, picked up the Franchisee of the Year and Customer Engagement Awards during a ceremony at the Vox, Birmingham last week.

 
Speaking at the event, they said: “The customers, those that rely on us, are at the core of our business. Right at Home has the same beliefs and having its support has helped us be the best we can possibly be for our business. This customer focused approach clearly struck a chord with attendees on the evening, too, allowing us to claim the Franchisee of the Year accolade.

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“It is an honour to be recognised for our hard work and we want to thank the whole team and our Clients for making this happen. To be given two awards, one from a judging panel of franchising professionals, the other from all attendees on the evening, is something that has made us both truly humble.”

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The bfa HSBC Awards is a flagship event in the franchising calendar and highlights the outstanding business acumen, passion and achievement of individuals and businesses across the UK.

Pip Wilkins, CEO of the British Franchise Association, said: “Kev and Amy are incredibly active in the business and this shone through in their application. For them to claim two major accolades on one night is fully deserved.”

Related: Right at Home Franchise

By SARAH CLARKE

Source: Home Care Insight

Right at Home registered manager scoops major women in business award

May 12, 2019

Homecare provider Right at Home Bournemouth and Poole has announced that its registered manager has been named Woman Franchise Employee of the Year at the 2019 NatWest Encouraging Women into Franchising Awards.

Helen Garland, who has worked at Right at Home for over seven years, was recognised for her work in growing the business from scratch to now employing 60 people and caring for nearly 100 clients across Bournemouth, Christchurch and Poole.

She collected the award on Thursday at a ceremony in London, which she attended alongside Right at Home Bournemouth and Poole Managing Director, Andrew Davis.

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Commenting on her award win, Davis, said: “I am thrilled Helen has been recognised for her achievements. She joined me as I launched my Right at Home franchise in 2012 and has been an incredible asset to the business ever since. She’s been instrumental in supporting the business to achieve its vision to provide outstanding care and support to each and every one of our Clients and is a great source of support to Clients and colleagues alike.”

Garland added: “It’s a great feeling to win an award for a job that I love. I count myself very lucky to work and have the support of an amazing team and this award win wouldn’t be possible without them.”

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EWIF is a not-for-profit organisation run entirely by volunteers, providing advice and guidance to anyone looking to break into the franchise industry. It holds an annual awards ceremony designed to bring together the best women in the industry to celebrate their successes and this year’s awards saw more than 150 professionals attend.

Right at Home’s award win follows the news earlier this month that Right at Home was awarded 5* Employer status following its annual employee and client engagement surveys, run by independent research company WorkBuzz.

Related: Right at Home Franchise

By SARAH CLARKE

Source: Home Care Insight

Right At Home Launches Charity Partnership With Alzheimer’s Society

May 2, 2019

Leading homecare provider Right at Home is thrilled to announce the launch of its new charity partnership with Alzheimer’s Society.

The franchise, whose national office is based in Waterloo, Liverpool, has pledged to raise more than £20,000 for the charity across its network of 59 locally-owned offices in the UK and the two organisations will also work together to share best practice and knowledge.

Right at Home regularly holds Dementia Friends information sessions but it is now committed to creating 1,000 new Friends within the next 12 months. Dementia Friends is an Alzheimer’s Society initiative which aims to give people a better understanding of what it is like living with dementia.

Right at Home will be kick starting its fundraising efforts during Dementia Action Week, running from May 20th – 26th, before preparing to bake for Cupcake Day on June 13th – one of Alzheimer’s Society’s flagship events. The partnership will also see staff at Right at Home embarking on a number of high-energy activities to raise money for the charity.

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Speaking on the partnership, Right at Home UK CEO, Ken Deary, said: “As a national provider of homecare services, we are already committed to holding dementia friendly activities for our Clients and communities, as well as educating businesses and schools on how best to support those living with dementia.

“Given our knowledge and the specialist care services we offer, it seems the natural step to join forces with a charity that is a great support system for those living with dementia.

“We are excited as a network to work together to reach our fundraising target and continue raising awareness of dementia in the communities where we live and operate.”

Charlotte Matier, Director of Fundraising, added: “Alzheimer’s Society is delighted to be chosen by Right at Home as their first charity partner. We are very excited to be working together with an organisation like Right at Home, who have a real passion for providing quality care and support to people in the community.

“There are currently 850,000 people living in the UK with a form of dementia, and if we don’t take action, this number is predicted to rise to over 2 million by 2051. This is why we are so grateful to companies like Right at Home for choosing to unite with us against dementia. On behalf of all at Alzheimer’s Society, I would like to say a huge thank you to everyone at the organisation, their commitment to both fundraise and raise awareness will really help to create a more positive future for people affected by dementia.”

Related: Right at Home Franchise

Right at Home provides the highest quality care and support to Clients living in the comfort of their own home. It provides a wide range of services from personal care and medication reminders through to full-time live-in care and specialist dementia care.

Source: Business UpNorth