Home care provider achieves bfa upgrade following five years of ‘significant’ growth

March 2, 2022

Home care provider Visiting Angels has announced it has been upgraded to Associate Membership by the British Franchise Association (bfa) after witnessing “significant growth”.

 
Having joined the bfa in 2018 as a Provisional Member, Visiting Angels’ pilot franchise in Sheffield has grown to more than 80 carers, over £2 million turnover and 2,000 weekly hours of care.

Headed up by Dan Archer (pictured), who brought the American brand to the UK in 2017, the franchise network has now expanded to over 20 operational locations.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

A brand’s bfa membership level is dependent on criteria such as the age and size of the franchise.

Fundamentally, all ‘Full’ and ‘Associate’ members of the bfa must meet four key criteria to upgrade from Provisional status.

Franchisors are expected to demonstrate how they meet these standards and provide evidence that the business is viable, franchisable, ethical and fully disclosed.

To be satisfied the franchisor has met the standards, the bfa contacts every franchisee for feedback on the support provided by the franchisor and is given access to all financial records to confirm the network’s success.

Related: Care Franchises – Search Franchise Reviews Directory

Commenting on the bfa upgrade, Archer said: “Visiting Angels’ upgrade to Associate Membership of the bfa highlights our commitment to continuing to expand our footprint, placing carers at the heart of everything we do. From business operations to company structure, values and mission, Visiting Angels is the first brand in the UK to truly celebrate and defend the incredible work and sacrifice of our country’s carers.

“The pandemic has exposed so many gaps and issues that are fundamentally wrong within the industry, but by continuing to move our brand forward in ways such as this and pioneering concepts that are long-overdue, we are giving a voice to areas of the industry that must be heard in order for it to evolve.”

The upgrade to Associate Membership comes after a successful 2021 for Visiting Angels. As well as the brand being recognised as one of the top three emerging franchisors in the UK at the HSBC bfa Franchisor of the Year Awards, the provider entered the Elite Franchise Top 100 league table at position 62.

Visiting Angels was also named a finalist in the Business Initiative of the Year category at HCI’s Leaders in Care Awards.

By SARAH CLARKE

Source: Home Care Insight

Home care providers named in British Franchise Awards shortlist

October 11, 2021

Two home care providers have been named finalists in the 2021 bfa HSBC British Franchise Awards.

Right at Home and Visiting Angels have both been nominated in separate categories.

 
Known as the ‘Oscars’ of the franchising industry and set to take place on November 30 in Birmingham, the bfa HSBC British Franchise Awards is the flagship event in the franchising calendar.

This year saw a record number of entries submitted across all categories, leading to an overall increase of nearly 30% when compared to 2020.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Right at Home will be battling it out against five other franchise brands to take home the coveted Franchisor of the Year accolade next month.

It is also in the running for the Leadership and Culture title, which seeks to celebrate the businesses that have shown a commitment to caring for the wellbeing of staff and franchisees while championing a supportive network.

Meanwhile, Alastair Shanks, managing director of Right at Home Guildford and Farnham, has been shortlisted for the Local Focus award.

Commenting on Right at Home’s nomination, Pip Wilkins, CEO of the British Franchising Association, said: “Over the years, Right at Home has built a team with specialist skills and experience in all areas of business and franchising. As a network, they have achieved consistently high returns, backed by stand-out performances in key areas such as compliance and client and employee satisfaction. These results, and the calibre of support from the National Office team, have become a key driver for people choosing to join the Right at Home franchise network.”

Related: Care Franchises – Search Franchise Reviews Directory

Visiting Angels has been shortlisted in the Emerging Franchisor category, which celebrates franchises that have shown passion for their brand and the franchising industry as a whole, while continuing to recruit and support franchisees through their business journey.

One of America’s largest home care franchises, Visiting Angels has grown to have over 700 businesses in five countries. It continues to make a name for itself in the UK, with 13 offices located across the country.

Related: Right at Home Franchise

Wilkins said: “Despite the additional pressure put on Visiting Angels in the wake of the COVID-19 pandemic and the limitations caused by Brexit, the team has continued to recruit carers and build a successful, trusted business. Staff turnover for care staff is regularly considered to be quite high but the fact that Visiting Angels has a staff turnover rate of just 17% speaks volumes.

“A big congratulations to Visiting Angels for their continued successes during what was an exceptionally difficult period for the care sector.”

By SARAH CLARKE

Source: Home Care Insight

Visiting Angels doubles turnover to £2 million in six months

August 24, 2020

Home care provider Visiting Angels has announced that its first UK franchise has doubled its turnover to £2 million in just six months.

After breaking the £1 million mark in February, the Sheffield-based office has doubled in size and now provides over 1,750 weekly hours of care to its clients.

 
Visiting Angels managing director Dan Archer says he is “thrilled” with how much the business has grown.

“When we launched in 2017, we projected a million-pound turnover in year three. So, to achieve that, smash through it and double it within six months is astounding,” he said.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“It just goes to show that despite the recent economic uncertainty, it is possible to grow a profitable business in the care sector with the right team. It also indicates that our ‘carer-centric’ approach, where we put our carers at the heart of the business, is the right thing to do. It is an incredibly proud moment indeed.”

Established in the US in 1998, Visiting Angels is one of America’s largest care franchises, with over 600 offices operating in five countries.

Archer was the first to bring the brand to the UK and, upon its launch in 2017, Visiting Angels described itself as the nation’s first ‘carer-centric’ in-home care provider.

This approach includes offering care workers a minimum wage of £10 per hour with guaranteed annual increases, a generous mileage allowance, regular car servicing and valeting, and a mobile phone.

Related: Care Franchises – Search Franchise Reviews Directory

The company now has six branches dotted around the UK.

Commenting on the milestone, Gareth Redmayne, who launched Visiting Angels South Hertfordshire in September 2019, said: “The first milestone was a great achievement – this second one is excellent.

“What makes this achievement extra special is how I, along with the rest of the UK network, can envisage where our business is heading and how far we can take it in the future. Having something like this to strive towards is extremely inspiring.”

The Sheffield branch has recently been awarded the ‘Best International Franchise’ at Visiting Angel’s annual conference in Philadelphia, after becoming the fastest-growing office in the brand’s history.

By SARAH CLARKE

Source: Home Care Insight

Visiting Angels doubles its UK franchise network

June 10, 2020

Home care provider Visiting Angels has doubled its network, welcoming eight new franchise owners in May.

Fresh from training, the new owners will open four branches across the country this year, after employing teams and finalising their registrations with the Care Quality Commission.

 
The news follows the announcement in February that Visiting Angels’ first UK franchise in Sheffield had recorded a £1 million turnover, two years after signing its first client.

Among the new franchisees are Chris and Lynn James (pictured), who will open a new branch in North Surrey. Lynn has 25 years’ experience in health and social care, having previously been general manager and dementia lead at a home care company in Wimbledon.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

She said: “My previous roles made it clear that people have very different needs and a one-size-fits-all approach simply doesn’t work. Caregivers are truly unsung heroes who need to be allowed to care – not just perform tasks. By paying a reasonable wage, offering rewards for loyal commitment, and allowing for longer, more efficient care visits, the carers at Visiting Angels feel more valued and enjoy delivering quality care. After many years, I am now in position to help provide a catalyst for change through our business in North Surrey.”

This approach also struck a chord with Paul Brooks, launching his franchise with his wife Briony in Northamptonshire, after he witnessed the extent to which the industry was stretched.

“Over the course of four weeks, my mother was seen by 10 different carers – it just didn’t sit well with me or her. I had just gone through redundancy and, whilst looking for something new, I considered a care company to tackle standards of social care in my community. When I found Visiting Angels, their mission was a true reflection of what I hoped to achieve,” said Paul.

Related: Care Franchises – Search Franchise Reviews Directory

The new franchisees attended training in mid-May. Social distancing measures meant the franchisee training relied on experts delivering the content via online video conferencing. Ian Lintott, who is launching his business in Cambridgeshire with his wife Nicola, is used to this way of learning.

“I worked in a global organisation for 25 years,” Ian said, “So I‘d become accustomed to the majority of my working life being via digital platforms. Technology is changing the way we work and the fact that the training was adapted and delivered so well, in such a short time, was admirable to say the least. I didn’t feel like we missed out on the face-to-face interaction.”

The four offices have been busy getting themselves ready to launch, employing teams and finalising their registrations with the CQC. Andrew and Helen Lofts, leading a forward team, are launching in East Staffordshire and are looking forward to making a difference in their local area.

Andrew said: “I’m excited about everything when it comes to growing my new business but the impact that I know it will have on my community is top of the list for me. I’m passionate about raising standards of care and I believe we can do that by giving our carers the opportunity to be the best they can be. Visiting Angels isn’t just a business, it’s a chance to give back.”

Visiting Angels was established in the US in 1998 and has since grown to over 600 franchisees operating in five countries.

Since its launch in the UK, the pilot franchise in Sheffield has been named the ‘Best International Franchise’ at Visiting Angels’ annual conference. It has also been nominated for three Great British Care Awards – success the new business owners are keen to replicate.

By SARAH CLARKE

Source: Home Care Insight

Visiting Angels’ first UK home care franchise hits £1m turnover

February 29, 2020

Home care provider Visiting Angels celebrated a major milestone this week as its first UK franchise recorded a £1 million turnover, just two years after signing its first client.

The brand’s Sheffield-based franchise is now providing close to 1,000 hours of care per week to local residents and employs a team of 70 care workers and office staff.

 
Visiting Angels was established in the US in 1998 and has since grown to over 600 franchisees operating in five countries.

It says its UK concept focuses on putting staff at the heart of the business and offers care workers a minimum of £10 per hour with guaranteed annual increases, a generous mileage allowance, regular car servicing and valeting and a mobile phone.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

“When we started, we projected a million-pound turnover in year three… and here we are,” said UK managing director, Dan Archer.

“It just goes to show that despite economic uncertainty, it is possible to grow a substantial, profitable business in the care sector if you have the staff. It also goes to show that our carer-centric approach – putting staff at the heart of the business – is the right thing to do. All of our evidence points to the fact that by having available staff when others in the area are struggling, we have been able to fulfil contracts and grow when others have not – it’s a victory for being carer-centric.”

Related: Care Franchises – Search Franchise Reviews Directory

Visiting Angels signed its first UK client in January 2018 and opened a new office in London last month. It also operates a franchise in South Hertfordshire, which opened in September, and another office in Berkshire.

Hammad Cheema, the new franchisee for Harrow, West London, said: “This is amazing, not just for the Sheffield office, but for the whole brand.

“My wife and I already have a children’s care franchise and know only too well that good candidates are hard to come by so, [when looking for a new opportunity,] it was important to find something with a focus on attracting and retaining the best people. Visiting Angels was the perfect fit. This million-pound landmark certainly gives me a target to aim for – and believe me, I’ll be looking to beat it.”

By SARAH CLARKE

Source: Home Care Insight

American home care provider to open new franchises in London

December 6, 2019

One of America’s largest home care providers is celebrating a year on British soil by welcoming three new franchisees to its UK network.

Visiting Angels arrived in the UK in October 2018, opening a pilot franchise in Sheffield, and is marking its first anniversary by branching out into London.

 
The new franchisees, Mayan Shah and husband-and-wife team Hammad Cheema and Grace Peters, will open new offices in Boston Manor and Harrow respectively, supporting the needs of their local communities.

Visiting Angels was established in the US in 1998 and has since grown to over 600 franchisees operating in five countries.

Related: Senior Care Franchise UK – Should You Buy UK Senior Care Franchises?

Since its launch in the UK, the pilot franchise in Sheffield has been named the ‘Best International Franchise’ at Visiting Angels’ annual conference. It has also been nominated for three Great British Care Awards – success the new business owners are keen to replicate.

Visiting Angels UK managing director Dan Archer said: “It’s crucial that we award franchises to people who, like Hammad, Grace and Mayan, truly share in our vision and passion to do things differently. We’re really beginning to pave the way and encourage the rest of the sector to get behind our carer-centric approach. We’ve already noticed a shift in attitudes towards the Visiting Angels’ way.”

Related: Care Franchises – Search Franchise Reviews Directory

The new franchisees have received training at Visiting Angels’ headquarters in Philadelphia and at the UK head office.

“The training went very well – it provided us with an in-depth look into the franchise and gave me many ideas for the future,” said Mayan Shah.

Commenting on his plans for the franchise, Shah said: “I’ve made the personal pledge to raise my carers up to the London Living Wage once they’ve successfully completed three months with Visiting Angels. Our carer-centric approach is extremely important to me. I want to alleviate employee stress as much as I can, so they can concentrate on delivering high-quality care to our clients.”

By SARAH CLARKE

Source: Home Care Insight